Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65
4.7

( 136 Reviews )

96% Would Recommend
Latest Review 8 days ago

Reviews


JW
Jovon W.
Mount Vernon, NY
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019 Category: Service
Jovon said that he had to convince the staff that he needed their help which took about 45 minutes. Then they were convinced to look at his vehicle which was a block away. It took 3 weeks to fix the vehicle and the only issue he had was to convince them to work on the vehicle. Other than that, everything else was fine.
This review was collected via phone interview by Customer Research Inc.

RS
Rosetta S.
Volvo 850
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2013 Category: Service
Rosetta said she still hears some noise, but she really does not know where it is coming from. She will wait a few weeks to see if it continues. Also, the spring on the door lock on the passenger's door is down and looks like it is locked all the time but it is really not.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Lexus GS 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2013 Category: Service
Jeff said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Donald R. from Surgical Auto Repair Inc responded on 06/13/2013
Hello Mr. Barns, It was a great pleasure serving you, we are happy that we could help.

PM
Pamella M.
Bronxville, NY
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2013
Trust the result
Took a bit long to discover the problem but when discovered, the repair was excellent and more.

CN
Charlotte N.
Mount Vernon, NY
Acura 3.2TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2013
Outstanding service and attention
Nothing to say except I've had many auto mechanics but this one is a keeper!! FOREVER no matter what vehicle I have or get.

RC
Ros C.
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2013 Category: Service
Ros said he liked this business.
This review was collected via phone interview by Customer Research Inc.
Donald R. from Surgical Auto Repair Inc responded on 04/05/2013
Dear Mr. Costa, Thank you very much for your business, we look forward to seeing you soon.

RC
Ros C.
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2013 Category: Service
Ros said he likes this business.
This review was collected via phone interview by Customer Research Inc.

MS
Manu S.
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2013 Category: Service
Manu said that he thinks he was overcharged on his oil change.
This review was collected via phone interview by Customer Research Inc.
Donald R. from Surgical Auto Repair Inc responded on 03/02/2013
Mr. Manu, We are very sorry if you feel that your Synthetic Oil Change was too much, unfortunatly the price of Synthetic Oil had gone up significantly along with the filters to perform an oil change. We are always happy to see you, and thanks for your continues patronage.

TG
Terence G.
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/30/2012
Sandra and Donald
Great service
Donald R. from Surgical Auto Repair Inc responded on 03/02/2013
Mr. Gargan, We alway love to see you and Mrs. Gargan, thanks for always coming.

DR
Daphne R.
Mt Vernon, NY
Volvo S70
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2012 Category: Service
Daphne said they were very good. She trusts them.
This review was collected via phone interview by Customer Research Inc.
Donald R. from Surgical Auto Repair Inc responded on 03/02/2013
Hello Miss. Daphne, We love you very much thanks for the review

JA
James A.
Mercedes-Benz C350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2012 Category: Service
James said this business did forget to reset something so he had to go back as he was leaving, to get that taken care of. But he is satisfied. He already has recommended this business to others.
This review was collected via phone interview by Customer Research Inc.

AS
Andre S.
Yonkers, NY
BMW 530i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2012 Category: Service
Andre said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

KY
Kobziar Y.
Pelham, NY
Audi A6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2012 Category: Service
Kobziar said they didn't solve the tire balance vibration problem. He planned to return for this issue.
This review was collected via phone interview by Customer Research Inc.

SM
Sal M.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2012 Category: Service
Sal said it took longer than expected to get the part. He said it was probably not their fault and they got the job done. Everything was satisfactory.
This review was collected via phone interview by Customer Research Inc.

SD
Stephen D.
Yonkers, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2012 Category: Service
Stephen said that they do good work.
This review was collected via phone interview by Customer Research Inc.

AP
Alexis P.
Mt Vernon, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2012 Category: Service
Alexis said the experience went well. She has used the business many times and will continue to do so.
This review was collected via phone interview by Customer Research Inc.

PO
Paul O.
Yonkers, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2012 Category: Service
Paul said this business had good communication and did a good job.
This review was collected via phone interview by Customer Research Inc.