Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
The dealership was clean, presentable, and inviting---well, as inviting as a business can be where you are going to spend thousands of dollars! The pandemic has prevented any large selection of new vehicles to chose from--there's almost nothing on the lot--but we found what we wanted.
Surprisingly, I found the finance 'part' of the dealership to be accommodating and flexible in our transaction with them. They were willing to bend when we had to.
Good experience.