Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

584 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
98% Would Recommend
84% Business Response
Latest Review 8 days ago

Reviews


RM
Roger M.
Pleasant Lake, MI
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
GREAT SERVICE
ACCURATE DIAGNOSIS, GOOD COMMUNICATION
Michael P. from Tamrox Automotive responded on 06/14/2019

Thank you so much for taking the time to give us a review! We appreciate you and your loyal business! 


KP
Kameron P.
Jackson, MI
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Fantastic Service
Had a lot that needed to be done on this car and they took care of it all in a timely manner.
Michael P. from Tamrox Automotive responded on 06/10/2019

Thank you so much for taking the time to give us a review! We appreciate you and your loyalty to our business! 


GF
Gilbert F.
Parma, MI
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Gilbert said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Michael P. from Tamrox Automotive responded on 06/04/2019

Thank you so much for taking the time to give us a review! We appreciate you and your business. 


MT
Mr./Ms. T.
Jackson, MI
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019
Routine Service
Always very friendly and knowledgeable.
Michael P. from Tamrox Automotive responded on 05/31/2019

Thank you so much for taking the time to give us a review! We apprecicate you as a loyal customer. 


RM
Robert M.
Jackson, MI
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2019 Category: Service
Robert said the employees completed the service he needed.
This review was collected via phone interview by Customer Research Inc.
Michael P. from Tamrox Automotive responded on 05/31/2019

Thank you so much for taking the time to give us a review! We apprecicate you and your business and are glad we were able help you out! 


Verified Customer
Jackson, MI
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2019
Nissan 2004
Courteous professional
Michael P. from Tamrox Automotive responded on 05/28/2019

Thank you so much for taking the time to give us a review! We apprecicate you and your business! 


Verified Customer
Jackson, MI
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Communication was excellent on vehicle recommendations.
Kevin and Mike were knowledgeable and communicated with me on priority recommendations for my vehicle. The price was very reasonable and again was explained in detail. I will be using them for my other vehicle issues shortly. I would recommend them to others who want a professional and informative auto service location.
Michael P. from Tamrox Automotive responded on 05/21/2019

Thank you so much for taking the time to give us a review! It was great to meet you and we look forward to helping you again in the future. Thank your for being a great customer and for your business! 


MP
Mike P.
Clarklake, MI
Mitsubishi 3000GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Quick Service done right.
I have always enjoyed working with Tamrox. They communicate well and I am also pleased with their service.
Michael P. from Tamrox Automotive responded on 05/20/2019

Thank you so much for taking the time to give us a review! We appreciate you and your buisness!! 


GO
Gb O.
Jackson, MI
Dodge Nitro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
GB said his experience was real good and recommends this facility.
This review was collected via phone interview by Customer Research Inc.
Michael P. from Tamrox Automotive responded on 05/20/2019

Thank you so much for taking the time to give us a review! We appreciate you and your business!


JW
Jerry W.
Jackson, MI
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Jerry said the service was good and was completed in a timely fashion. It was pleasant visit.
This review was collected via phone interview by Customer Research Inc.
Michael P. from Tamrox Automotive responded on 05/17/2019

Thank you so much for taking the time to give us a review! We appreciate you and your business! 


AF
Al F.
Jackson, MI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Going the extra mile
Tamrox is a upstanding business in Jackson. When your in need to have your car fixed right and fast, they are the people to go to. Courtesy is a required necessity in this tough world and they show it. Thank you for going the extra mile for us.
Michael P. from Tamrox Automotive responded on 04/30/2019

Thank you so much for taking the time to give us a review! We are thankful for you and your business. At Tamrox we strive to be a shop that goes the extra mile for our customers. 


KP
Kameron P.
Jackson, MI
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Great job
Always do a great job and they get it done quickly.
Michael P. from Tamrox Automotive responded on 04/24/2019

Thank you so much for taking the time to give us a review! We apprecicate you as a loyal customer. 


LC
Lenora C.
Jackson, MI
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Lenora said the service was good. The mechanics were very helpful.
This review was collected via phone interview by Customer Research Inc.
Michael P. from Tamrox Automotive responded on 04/30/2019

Thank you so much for taking the time to give us a review. We appreciate you and your business and are glad we were able to help you. 


SR
Shanta R.
Jackson, MI
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Shanta said the technician she dealt with from this business gave her poor customer service. She had to take the vehicle back after the initial visit because the heat didn't work and he had to send the vehicle to the Jeep dealership. He would not give her the number so she could call and check on the vehicle so she had to look the number up herself. When she called the Jeep dealership she found out that the technician at this business had lied to her about when he sent the vehicle over to them. He told her that he had sent the vehicle a couple of days prior but it was really the day before. However, the whole brain of her vehicle needed to be rewired and they were able to get it done. They did good work and other than the issue with the technician they did a really good job, so she would still recommend this business.
This review was collected via phone interview by Customer Research Inc.
Michael P. from Tamrox Automotive responded on 04/24/2019

We completely apologize for the miscommunication that happened with your vehicle. We take all feedback from our Customers seriously and strive to continually improve our Customer Service. We will address your concerns to be sure this will not happen again. Thank you for your feedback. We appreciate your honesty.


HI
Hunter I.
Michigan
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Hunter said this business fixed his vehicle in two days. They tried selling him something he didn't want.
This review was collected via phone interview by Customer Research Inc.
Michael P. from Tamrox Automotive responded on 04/19/2019

Thank you so much for taking the time to give us a review. We are sorry that it took alittle bit longer than other car repairs but with transmission repairs they usually take a couple of days. As your repair shop we feel it is our obligation to notify you of reccomendations on our vehicle, but with that it is always your choice on what you want to do. We appreiciate your business and we are glad that we were able to get your truck back on the road for you. 


CL
Clifton L.
Parma, MI
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019
Great honest setvice
All the staff where courteous and did great job
Michael P. from Tamrox Automotive responded on 04/05/2019

Thank you so much for taking the time to give us a good review! We appreciate you and your business.


BS
Buddy S.
Jackson, MI
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Buddy said the business was polite, courteous and also prompt.
This review was collected via phone interview by Customer Research Inc.
Michael P. from Tamrox Automotive responded on 03/29/2019

Thank you so much for taking the time to give us a review! We appreciate you and your business!


ME
Mick E.
Springport, MI
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Mick said that the place did a good job.
This review was collected via phone interview by Customer Research Inc.
Michael P. from Tamrox Automotive responded on 03/25/2019

Thank you for taking the time to give us a review! We appreciate you and your business! 


TT
Tony T.
Jackson, MI
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Power Steering noise
Had growling noise when it was cold a turning the steering wheel go it in and they took Great care of me Again that's why I keep going back Thanks for Great Service.
Michael P. from Tamrox Automotive responded on 03/15/2019

Thank you so much for taking the time for the review! We are so glad we were able to get your power steering issue resolved! We appreciate you and your business!


BG
Bill G.
Parma, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Bill said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Michael P. from Tamrox Automotive responded on 03/15/2019

Thank you so much for taking the time to give us 5 stars. We appreciate you and your business.