Team Hyundai Of Bend

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541-749-4025
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Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

453 Reviews

5 star
84%
4 star
8%
3 star
4%
2 star
1%
1 star
1%

ReScore Reviews™ (30)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
96% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews

BH
Bennie H.
Prineville, OR
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
good service
good service
Recommended
CS
Candice and Mark S.
Redmond, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018
Tony in sales and Chris in finance are AMAZING!!
After looking at many cars, Tony and Chris were extremely helpful, NOT AT ALL pushy, asked what we wanted and put us in something SAFE, RELIABLE that WE WANTED in our BUDGET! Amazing service so glad we choose Hyaundai for our new car after our sad loss of our totaled truck!
Recommended
SP
Sheila P.
Bend, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Tony is AWESOME!
We have worked with many different dealerships and salesmen but Tony at Team Hyundai was by far the best, friendliest and easiest!
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 11/20/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR 
541-749-4025

TW
Talie W.
Bend, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018
New Car Purchase
My experience with Tony K was outstanding! He made everything easy, from trading in my old Hyundai to finding me the exact car I was looking for. I couldn't have asked for a better experience. Thanks Tony!
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 11/20/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR 
541-749-4025

TK
Tessa K.
Bend, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
New Purchase
I recently purchased a new Hyundai Tuscon and it is my FAVORITE car!!! Every aspect of the purchase was streamline! Tony K. assisted me and as always he was knowledgeable, helpful and professional. I will definitely be purchasing all of my family's and my future vehicles from Tony K. and you should too! Thanks Tony and Team Hyundai!
Recommended
CT
Charles T.
Bend, OR
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service call at Team Hyundai in Bend
I went in for a oil change the same day I made an appointment. Very professional, timely service. Happy.
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 11/15/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR 
541-749-4025

EF
Earl F.
Hernando Beach, FL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Warranty
Our 2012 Santa Fe blew an engine while on vacation. Luckily, we were near your dealership.and the Santa Fe was still under warranty. The sales people said we could wait 3 months to get it fixed or drag it home. So, we bought a new Tucson. We did not have an alternative if we wished to get home to Florida to meet certain obligations. My problem is the trade in value given for our 2012. We received $6,500 in trade value. Hyundai Corp. paid the dealership $9,000 to repair the car and the dealership could then sell the car and keep the profits. I think the dealership made out like a burglar on the deal.
Verified Customer
Bend, OR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Brittiny is so helpful and pleasant
On time with appointments, always willing to fit in vehicle on short notice when needed. Explains workneeded and willingness to answer questions.
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 10/29/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR 
541-749-4025

JM
Johannah M.
La Pine, OR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Always a great experience!
The team at Hyundai always does a great job and takes great care of our vehicles.
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 10/24/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR 
541-749-4025

BB
Briana B.
Bend, OR
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
fast and efficient
Friendly service no hassles prompt service
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 10/22/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR 
541-749-4025

PW
Peggy W.
Culver, OR
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
service
This is the second time I have been to Team Hyundai. Everyone is so personable. I will definitely be back.
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 10/12/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

JO
Josiah O.
Bend, OR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Excellent
The people at Team Hyundai are amazing. They always get my service done in a timely manner. Never recommend what oh don't need. Will always come back to them no matter what kind of car I drive.
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 10/01/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

RB
Robert B.
Canby, OR
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2018
NEW CAR PURCHASE
Purchased a new 2018 Tucson 9/28. Easy purchase but many mistakes in paperwork. Wrong addresses, no copies of what we signed provided when we left, delivery timeline changed without any communication while we were waiting. Otherwise love the car.
Recommended
Verified Customer
Redmond, OR
2006 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Good service
good service
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 08/28/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

LW
Lori W.
Cornelius, OR
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/21/2018
Horrible
Hyundai in general had my Elantra for 3000 miles drove it 250 miles from home to LaPine to find I had a tire that was flat. Went into this dealership to deal with it Allen was fine But by the end of the day I have gotten absolutely no where. Could or could not be factory defect. So Hyundai says it’s too big of a risk to buy a $135.00 tire and send it in for warranty. Because it could get denied and that’s too much money to risk. On a woman by herself 250 miles from home. Let that sink in husbands. Had I known Hyundai was so hard up for money I might have thought twice. Even Hyundai corporate refuse to help too. Financial issues must be running uphill. By the way men they have no problem asking your wives to drive over 90 miles on a tire like this. So after spending 3 hours at the dealership and good 35 minutes on hold. They did absolutely nothing. I had to call in buy a tire that I have to wait an extra day for because my service writer Allen told me this morning while I was there for 3 hours told not to buy it then to just wait, so after it was all over I called to order the tire I missed the deadline. Then he proceeded to be aggressive back with me so I had to remind him this is why he gets paid to do his job, he thought he shouldn’t have to make these warranty calls. And I resented the fact he was making me do his warranty calls. So if you want great customer service buy something anywhere else. Hyundai DOES NOT stand by their product or customer service. $145 is going to cost you any other car purchase in the future. Customer service is EVERYTHING to me and you guys are awful with it at every level. Dicks Hyundai in Hillsboro Or failed as well.
JOSHUA C., Parts And Service Director from Team Hyundai Of Bend responded on 08/23/2018

I am sorry that your experience was not pleasant and I have researched your complaint and I have spoken to Allen who is your advisor and he made 3 calls to Lori the business manager at Hillsboro without a return phone call to verify whether they were going to pay for your tire as you had indicated that she said they would. Allen also contacted the tire manufacturer who stated we could send the tire in for evalauation which is the process that is required when we believe it is a defective tire which it is not, i looked at close up pictures of your tire that was cut by a foreign object and that would fall under road hazard coverage so I made a call on 08/22 at 9am and spoke to the sales manager who believed that you had not purchased road hazard insurance when you purchased the vehicle and was to have a finance department employee call me to confirm (as of this writing, I have not been contacted) He also referred you to call Hyundai consumer affairs themselves as the customers voice is usually more impactful in our experience. It seems to me in my findings that Allen was going above and beyond to find someone to pay for your tire that would ease the distress you already had endured. If you have any questions please feel free to call me at 541 749 4025

Joshua Casey
Parts And Service Director
Team Hyundai Of Bend
(541) 749-4025
J.casey@goteamkia.com
AG
Audra G.
Redmond, OR
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
AG
I appreciate the convenient in and out service. Brittani makes things easy and kept me informed before and after any service is performed. I have enjoyed my Hyundai and I have been very happy since day one. Thank you!
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 07/20/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

DR
Debra R.
Redmond, OR
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
The service is their #1 Priority
Britany in service has the best attitude and is very professional. I love that she makes each of her customers feel that they are well taken care of and I have seen that first hand as I was waiting for her to assist me. Her communication throughout the process has always been on point and I personally have never felt like my issues were not addressed.

Thanks Britany- I will always come to see you to take care of my car (You Rock!)
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 06/11/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!! (YOU ROCK!!!!)
=) =) =) =) =) =)
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

RB
Richard B.
Medford, OR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
BEST Oregon Hyundai Dealership
Our first Hyundais were bought in 2014 while living in Medford, OR. Since moving here last November 2017, we traded them in and have 2 new ones! We are VERY satisfied with the vehicles, the personnel and service. THANKS!

Richard and Karen B, Redmond
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 06/11/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

AW
Abigail W.
Bend, OR
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Friendly Serivce
Hyundai has been very accommodating; I usually have to schedule my oil changes for after work, which means my cow dog has to come with me. They have been very accepting and understanding.
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 06/08/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

PM
Pam M.
Bend, OR
2016 Hyundai Tucson
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Review
I appreciate the rapid communication they provide!
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2018 Category: Service
1-10
Good service advisor, poor tire tech, needs training.
Recommended
BRYTTANI A E. from Team Hyundai Of Bend responded on 06/06/2018

HI PAM, I WOULD LIKE TO APPOLOGIZE FOR THE MISTAKE WE HAD MADE. I HAVE SPOKE WITH ALL PARTIES INVOLVED IN  HOPES THIS WILL NEVER REOCCURE IN FUTURE VISITS.
PLEASE GIVE ME A CALL WHEN YOU ARE AVAILABLE.
THNK YOU
BRYTTANI ESTEP
541-749-4025