Team Hyundai Of Bend


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

381 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 4.7142857/5Overall Rating 4.7142857/5Overall Rating 4.7142857/5Overall Rating 4.7142857/5rating 4.7142857
Original
Overall Rating 2.55/5Overall Rating 2.55/5rating 2.55rating 2.55rating 2.55
96% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Debra R. on 02/22/2018
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"Service"
Brittany is the best service agent I have ever dealt with for any of the vehicles that I have owned in my lifetime.
She cares deeply that all my concerns are addressed before I leave.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/22/2018 05:00 PM
Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Done"
Great job
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/17/2018 06:11 PM
BRYTTANI A E. at Team Hyundai Of Bend responded on 02/20/2018

Thank you so much for the review. If you need anything please let us know.
Thank You
Bryttani Estep
service
541-749-4025

Kelly L. ReScore Review on 02/13/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Had some complaints and Bryttani was very willing to go out of her way to make things right. Thank you!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 01:33 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Customer service is good. "
they lack the ability to wash your car properly after you have it serviced. to me that is a very important service if I am to return to give them business. I would like to see them improve on this. The customer service is excellent on the phone and in the office.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 01:33 PM
BRYTTANI A E. at Team Hyundai Of Bend responded on 02/13/2018

Thank you for your review. I would love to make up for this now and in the future. I am offering a full clean up for you and inside and outside washes in the future. Let me know if you need anything.
Talk to you soon
Bryttani Estep
541-749-4025 

Scott G. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly, flexible, prompt"
Love our Santa Fe and really like all the people at
Team Hyundai
Please note this is Scott's wife Roselle
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/12/2018 09:26 AM
BRYTTANI A E. at Team Hyundai Of Bend responded on 02/13/2018

Hi there!

I just wanted to say thank you for the great review! We appreicate you and if you need anything just let us know! Have a great day!
 
BRYTTANI ESTEP
SERVICE ADVISOR

Ellen C. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Top rate customer service...and fast in and out. I appreciate what you all do. Thank you
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/10/2018 07:48 PM
BRYTTANI A E. at Team Hyundai Of Bend responded on 02/13/2018

Hi there!

I just wanted to say thank you for the great review! We appreicate you and if you need anything just let us know! Have a great day!
 
BRYTTANI ESTEP
SERVICE ADVISOR

Helen C. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Above and beyond,we are Ford people but the Tuscan is doing it's job and my daughter is happy with it...We shall return ( but not for awhile) Thank you for working so hard for us.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/10/2018 10:37 AM
BRYTTANI A E. at Team Hyundai Of Bend responded on 02/13/2018

Hi there!

I just wanted to say thank you for the great review! We appreicate you and if you need anything just let us know! Have a great day!
 
BRYTTANI ESTEP
SERVICE ADVISOR

Verified Customer on 02/08/2018
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"Problem Fixed"
We had a bad drivers door seal and malfunctioning left front turn signal. The dealers staff ordered and fixed the problem.
Thanks for great, timely service.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/08/2018 04:02 PM
BRYTTANI A E. at Team Hyundai Of Bend responded on 02/09/2018

Hi there!

I just wanted to say thank you for the great review! We appreicate you and if you need anything just let us know! Have a great day!
 
BRYTTANI ESTEP
SERVICE ADVISOR

Thomas J. on 02/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change."
Took too long.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/07/2018 04:20 PM
BRYTTANI A E. at Team Hyundai Of Bend responded on 02/09/2018

Hi there!

I just wanted to say thank you for the great review! We appreicate you and if you need anything just let us know! Have a great day!
 
BRYTTANI ESTEP
SERVICE ADVISOR

Verified Customer on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Dependable service
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/07/2018 08:47 AM
BRYTTANI A E. at Team Hyundai Of Bend responded on 02/07/2018

Hi there!

I just wanted to say thank you for the great review! We appreicate you and if you need anything just let us know! Have a great day!
 
BRYTTANI ESTEP
SERVICE ADVISOR

Steven R. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Detail"
The only complaint I have is when I bought my car and when I came in for my first service there nobody there to wash the cars. If you are going to promote that service you should make sure you have someone to do the job.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/07/2018 06:52 AM
BRYTTANI A E. at Team Hyundai Of Bend responded on 02/07/2018

Hi there!

I just wanted to say thank you for the great review! We appreicate you and if you need anything just let us know! Have a great day! We are in the process of fixing those issues. I will better equiped for your next service. We will see you then.
 
BRYTTANI ESTEP
SERVICE ADVISOR

William G. on 01/31/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change service "
Very happy with the service.
Friendly experience service.
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 01/29/2018
Service Type: Maintenance
Review Created: 01/31/2018 10:51 AM
ROBERT C M., Service Manager at Team Hyundai Of Bend responded on 02/01/2018

Hi there!

I just wanted to say thank you for the great review! We appreicate you and if you need anything just let us know! Have a great day!

Rob Manning
Parts and Service Director
Hyundai of Bend
541-749-4025
r.manning@goteamhyundai.com
Zebron W. ReScore Review on 01/30/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you for the very quick response back"
I recently had an issue with a service done on my 2013 Hyundai Sonata. The service manager was nothing but professional. I appreciate the quick response. Hopefully the the technician was just having an off day.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/19/2018
Service Type: Repair
Review Created: 01/30/2018 01:50 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Sloppy work by technicians not acceptable"
Sloppy work by technician after getting a major recall performed on my car. Improper oil level and leaking oil. All from a technician who doesn't take pride in his work.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/19/2018
Service Type: Repair
Review Created: 01/30/2018 01:50 PM
ROBERT C M., Service Manager at Team Hyundai Of Bend responded on 01/30/2018

Hi Zeb!

First off I would really like to apolegize that this happened to you. You are a really nice guy and I am deeply sorry! We do not make mistakes very often, but unfourtanaty like everyone every once in awhile we do. Customer Service is one of our core values here at Team Hyundai of Bend and one thing is for certain, if we do mess up we make it right with you. I am very sorry for the hassle and if it will be allright can we contact you and get this issue resolved for you? We appreicate you Zeb! Have a wonderful day!

Rob Manning
Parts and Service Director
Hyundai of Bend
541-749-4025
r.manning@goteamhyundai.com
Verified Customer on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
When I walk in the door, I'm greeted by name, and that is amazing. And, my next car will definitely be a Hyundai.
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 01/26/2018
Service Type: Maintenance
Review Created: 01/30/2018 01:36 PM
ROBERT C M., Service Manager at Team Hyundai Of Bend responded on 01/30/2018

Hi there!

I just wanted to follow up and say thank you for the nice review. We appreciate you! If you need anything just let us know!

Rob Manning
Parts and Service Director
Hyundai of Bend
541-749-4025
r.manning@goteamhyundai.com
Robert P. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff, (always) Brit, Robert, and one at desk??"
Great communication with issue, (second return with new car!!) I've also have them work on my Toyota a few times since our purchase. Very pleased with teams efforts ..
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/25/2018
Service Type: Repair
Review Created: 01/30/2018 09:32 AM
ROBERT C M., Service Manager at Team Hyundai Of Bend responded on 01/30/2018

Hi Robert!

I just wanted to thank you for the very nice review. I am glad you are happy with us! We really try to do things differently here unlinke other shops. We care about our customers and want to get you taken care of. We appreicate you Robert and if you need anything just let us know!

Rob Manning
Parts and Service Director
Hyundai of Bend
541-749-4025
r.manning@goteamhyundai.com
Audra G. on 01/29/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I appreciated the service I received in a prompt manner"
Brittany was helpful in explaining the service I was receiving. She made me feel at ease knowing parts and pieces of my car were being looked over due to the warranty coverage going away due to mileage. The entire service team has been pleasant and patient with my questions and concerns every time I visit Team Hyundai. I can count on the service team and that means a lot! Keep up the good work! Thank you!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/24/2018
Service Type: Repair
Review Created: 01/29/2018 08:18 PM
ROBERT C M., Service Manager at Team Hyundai Of Bend responded on 01/30/2018

Hi Audra!

I just wanted to say thank you for the great review. We always appriciate you and if you need anything just let us know!

Rob Manning
Parts and Service Director
Hyundai of Bend
541-749-4025
r.manning@goteamhyundai.com
Verified Customer on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Works with customer"
Gina is exceptional at the service counter always strives for customer satisfaction. Appointments are usually punctual.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/24/2018
Service Type: Repair
Review Created: 01/26/2018 02:00 PM
ROBERT C M., Service Manager at Team Hyundai Of Bend responded on 01/29/2018

Good morning!

I just wanted to say thank you for stopping by and the kind review. We appreciate you and if you need anything just let us know!

Rob Manning
Parts and Service Director
Hyundai of Bend
541-749-4025
r.manning@goteamhyundai.com
Cara B. on 01/24/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I love my Hyundai "
I’m on my third Hyundai and love the quality for the cost.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/19/2018
Service Type: Maintenance
Review Created: 01/24/2018 07:02 AM
ROBERT C M., Service Manager at Team Hyundai Of Bend responded on 01/24/2018

Hi Cara!

Just wanted to say thank you for the kind words. We appreicate you and if you need anything just let us know!

Rob Manning
Parts and Service Director
Hyundai of Bend
541-749-4025
r.manning@goteamhyundai.com
Rex W. on 01/23/2018
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"Outstanding Service"
Outstanding Service - As Always. Went out of their way to expedite delivery of a key to replace one I lost.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 01/19/2018
Service Type: Maintenance
Review Created: 01/23/2018 02:27 PM
ROBERT C M., Service Manager at Team Hyundai Of Bend responded on 01/24/2018

Hey Rex! As always we appreicate you! Thank you for the kind review! Let us know if you need anything. Take care!

Rob Manning
Parts and Service Director
Hyundai of Bend
541-749-4025
r.manning@goteamhyundai.com
Johannah M. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Service Department in Town! "
I have been to several service departments in Central Oregon and Team Hyundai is by far the best. They always take care of everything with a smile on their faces.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/20/2018
Service Type: Maintenance
Review Created: 01/23/2018 01:12 PM
ROBERT C M., Service Manager at Team Hyundai Of Bend responded on 01/24/2018

Hi Johannah!

I just wanted to say thank you for the kind review! We appreicate you and if you need anything just let us know! :)

Rob Manning
Parts and Service Director
Hyundai of Bend
541-749-4025
r.manning@goteamhyundai.com
Janet V. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Quick service, helpful., friendly staff
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/20/2018 02:40 PM
ROBERT C M., Service Manager at Team Hyundai Of Bend responded on 01/22/2018

Hi Janet!

I just wanted to follow up with you and say thank you for the very kind review. We appreicate you and if you need anything just let  us know! :)

Rob Manning
Parts and Service Director
Hyundai of Bend
541-749-4025
r.manning@goteamhyundai.com
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