Team Hyundai Of Bend

Overview

444 Reviews

5 star

84%

ReScore Reviews™ (29)

ReScore

Original

96% Would Recommend

100% Business Response

Latest Review about 9 hours ago

Reviews

Briana B.

Bend, OR

2009 Hyundai Elantra

Verified

10/19/2018 Category: Service

fast and efficient

Friendly service no hassles prompt service

Recommended

Peggy W.

Culver, OR

2015 Hyundai Tucson

Verified

10/11/2018 Category: Service

service

This is the second time I have been to Team Hyundai. Everyone is so personable. I will definitely be back.

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 10/12/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Josiah O.

Bend, OR

2017 Hyundai Tucson

Verified

09/27/2018 Category: Service

Excellent

The people at Team Hyundai are amazing. They always get my service done in a timely manner. Never recommend what oh don't need. Will always come back to them no matter what kind of car I drive.

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 10/01/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Robert B.

Canby, OR

09/26/2018

NEW CAR PURCHASE

Purchased a new 2018 Tucson 9/28. Easy purchase but many mistakes in paperwork. Wrong addresses, no copies of what we signed provided when we left, delivery timeline changed without any communication while we were waiting. Otherwise love the car.

Recommended

Verified Customer

Redmond, OR

2006 Hyundai Elantra

Verified

08/24/2018 Category: Service

Good service

good service

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 08/28/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Lori W.

Cornelius, OR

08/21/2018

Horrible

Hyundai in general had my Elantra for 3000 miles drove it 250 miles from home to LaPine to find I had a tire that was flat. Went into this dealership to deal with it Allen was fine But by the end of the day I have gotten absolutely no where. Could or could not be factory defect. So Hyundai says it’s too big of a risk to buy a $135.00 tire and send it in for warranty. Because it could get denied and that’s too much money to risk. On a woman by herself 250 miles from home. Let that sink in husbands. Had I known Hyundai was so hard up for money I might have thought twice. Even Hyundai corporate refuse to help too. Financial issues must be running uphill. By the way men they have no problem asking your wives to drive over 90 miles on a tire like this. So after spending 3 hours at the dealership and good 35 minutes on hold. They did absolutely nothing. I had to call in buy a tire that I have to wait an extra day for because my service writer Allen told me this morning while I was there for 3 hours told not to buy it then to just wait, so after it was all over I called to order the tire I missed the deadline. Then he proceeded to be aggressive back with me so I had to remind him this is why he gets paid to do his job, he thought he shouldn’t have to make these warranty calls. And I resented the fact he was making me do his warranty calls. So if you want great customer service buy something anywhere else. Hyundai DOES NOT stand by their product or customer service. $145 is going to cost you any other car purchase in the future. Customer service is EVERYTHING to me and you guys are awful with it at every level. Dicks Hyundai in Hillsboro Or failed as well.

JOSHUA C., Parts And Service Director from Team Hyundai Of Bend responded on 08/23/2018

I am sorry that your experience was not pleasant and I have researched your complaint and I have spoken to Allen who is your advisor and he made 3 calls to Lori the business manager at Hillsboro without a return phone call to verify whether they were going to pay for your tire as you had indicated that she said they would. Allen also contacted the tire manufacturer who stated we could send the tire in for evalauation which is the process that is required when we believe it is a defective tire which it is not, i looked at close up pictures of your tire that was cut by a foreign object and that would fall under road hazard coverage so I made a call on 08/22 at 9am and spoke to the sales manager who believed that you had not purchased road hazard insurance when you purchased the vehicle and was to have a finance department employee call me to confirm (as of this writing, I have not been contacted) He also referred you to call Hyundai consumer affairs themselves as the customers voice is usually more impactful in our experience. It seems to me in my findings that Allen was going above and beyond to find someone to pay for your tire that would ease the distress you already had endured. If you have any questions please feel free to call me at 541 749 4025

Joshua Casey
Parts And Service Director
Team Hyundai Of Bend
(541) 749-4025
J.casey@goteamkia.com

Audra G.

Redmond, OR

2013 Hyundai Elantra

Verified

07/19/2018 Category: Service

I appreciate the convenient in and out service. Brittani makes things easy and kept me informed before and after any service is performed. I have enjoyed my Hyundai and I have been very happy since day one. Thank you!

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 07/20/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Debra R.

Redmond, OR

2012 Hyundai Sonata Hyb

Verified

06/08/2018 Category: Service

The service is their #1 Priority

Britany in service has the best attitude and is very professional. I love that she makes each of her customers feel that they are well taken care of and I have seen that first hand as I was waiting for her to assist me. Her communication throughout the process has always been on point and I personally have never felt like my issues were not addressed.

Thanks Britany- I will always come to see you to take care of my car (You Rock!)

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 06/11/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!! (YOU ROCK!!!!)
=) =) =) =) =) =)
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Richard B.

Medford, OR

2017 Hyundai Tucson

Verified

06/08/2018 Category: Service

BEST Oregon Hyundai Dealership

Our first Hyundais were bought in 2014 while living in Medford, OR. Since moving here last November 2017, we traded them in and have 2 new ones! We are VERY satisfied with the vehicles, the personnel and service. THANKS!

Richard and Karen B, Redmond

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 06/11/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Abigail W.

Bend, OR

2017 Hyundai Accent

Verified

06/08/2018 Category: Service

Friendly Serivce

Hyundai has been very accommodating; I usually have to schedule my oil changes for after work, which means my cow dog has to come with me. They have been very accepting and understanding.

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 06/08/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Pam M.

Bend, OR

2016 Hyundai Tucson

Verified

ReScore Review™

06/06/2018 Category: Service

Review

I appreciate the rapid communication they provide!

Recommended

Original Review

06/06/2018 Category: Service

1-10

Good service advisor, poor tire tech, needs training.

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 06/06/2018

HI PAM, I WOULD LIKE TO APPOLOGIZE FOR THE MISTAKE WE HAD MADE. I HAVE SPOKE WITH ALL PARTIES INVOLVED IN HOPES THIS WILL NEVER REOCCURE IN FUTURE VISITS.
PLEASE GIVE ME A CALL WHEN YOU ARE AVAILABLE.
THNK YOU
BRYTTANI ESTEP
541-749-4025

Dennis C.

Sunriver, OR

2011 Hyundai Sonata

Verified

05/30/2018 Category: Service

good but not cheap

cost is high. 60,000 check will be about 1200 (est) about 12% of car worth? Not sure I can go back!

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 06/01/2018

THANK YOU FOR YOUR FEED BACK. I AM GLAD YOU ENJOYED YOUR EXPERIANCE WITH US. WE HOPE TO SEE YOU BACK. THE PRICES ARE GIVIN TO YOU EARLY FOR THAT REASON OF IT IS EXPENSIVE AND WE CAN ALWAY SPLIT THEM UP. ALSO THEY ARE RECOMMENDED, ITS YOUR CAR AND YOUR DECISION. IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE GIVE ME A CALL 541-749-4025
THANK YOU
BRYTTANI ESTEP
SERVICE ADVISOR

Verified Customer

Redmond, OR

2016 Hyundai Tucson

Verified

05/30/2018 Category: Service

The people

Enjoy the service department and team

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 05/30/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Barbara B.

Redmond, OR

2012 Hyundai Santa Fe

Verified

05/29/2018 Category: Service

Service

The team here is great. They make sure I am fully aware of problems and them work on solving them. Brittany is great, has a great attitude and a welcoming smile.

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 05/29/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Aaron S.

La Pine, OR

2017 Hyundai Accent

Verified

05/27/2018 Category: Service

Good service

everything went perfect.

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 05/29/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Steven S.

2013 Hyundai Elantra

Verified

05/26/2018 Category: Service

Service

Brittany in the service dept continues to be a star. Give that woman a raise and a wrench.

BRYTTANI A E. from Team Hyundai Of Bend responded on 05/29/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Lance L.

Bend, OR

2011 Hyundai Sonata

Verified

05/25/2018 Category: Service

It's a great place

Wonderful service. Thank you!

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 05/25/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Larry B.

Terrebonne, OR

2002 Hyundai Sonata

Verified

05/25/2018 Category: Service

the people

the people make you feel as if you are a friend, the service is very professional

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 05/25/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Jaynette C.

Bend, OR

2013 Hyundai Santa Fe S

Verified

05/25/2018 Category: Service

service is good

good job from front desk, to washed car. thanks!

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 05/25/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!! YOU ARE AN AMAZING CUSTOMER THAT WE VALUE. IF YOU NEED ANYTHING AT ALL LET US KNOW HAVE A GREAT DAY!!
BRYTTANI ESTEP
SERVICE ADVISOR
541-749-4025

Dan M.

Bend, OR

2017 Hyundai Tucson

Verified

05/23/2018 Category: Service

Always nice folks and excellent service!

Team Hyundai in Bend is nothing but excellent on every interaction we have had with them. From buying our Tucson, to replacing a lost key, to the oil change: all first-rate. dan and deb

Recommended

BRYTTANI A E. from Team Hyundai Of Bend responded on 05/24/2018

THANK YOU SO MUCH FOR THE GREAT REVIEW!!
YOU ARE AN AMAZING CUSTOMER!!!
WE WILL SEE YOU AT YOUR NEXT SERVICE.
IF YOU NEED ANYTHING AT ALL PLEASE GIVE US A CALL
THANK YOU
BRYTTANI
SERVICE ADVISOR
541-749-4025

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Location

Address

2250 NE Highway 20
Bend, OR 97701

(541) 749-4025

Send a message

http://www.goteamhyundai.com/

About Team Hyundai of Bend offers the most professional service and repair for your Hyundai vehicle.

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Vehicle Reviews

Team Hyundai Of Bend

Overview

444 Reviews

ReScore Reviews™ (29)

Reviews