ReScore Reviews™ (13)
Howard we want to apologize for the wait and especially not being informed of how long an update takes. The update depending on the vehicle can take anywhere from one hour to two and a half. Until the tech informs the adviser it is hard to know. We will take this opportunity to explore with our advisers to be sure they understand the importance of the customers wait. Thank you for letting us know you concerns and we want to thank you for your survey.
Sullen, we will check on the touch up paint as it takes sometimes eight weeks to come in. When we find out where it is at, we will gladly get it to you. We have had some challenges lately in our detail department and we may not have had one on staff the day you arrived. Yes we have had slot of changes but our goal is still to ensure our Hyundai customers feel like they are part of our Hyundai family. Thank you for your feedback and we will look into this more closely.
Thank you for your survey response. It means allot to us to know what good is happening on our service drive! Have a great weekend Keith!
Thnak you for allowing us to earn your business and take care of your Santa Fe. Have a great weekend!
Juron we need to research this to see why you have not received an email from Hyundai. There are several reasons why it has not come to your email, the most common is an email. The email must match what Hyundai has. This is something we can change in both systems. It also takes 6 to 8 weeks, After we research this we will call you or email to see what is going on. Thank you for letting us know. The oil change prices, as well as gas and groceries have gone up over the last few months. The email Hyundai has on file is JGA19762000@YAHOO.COM. Please let me know if this is the correct one.
You are so kind and thoughtful to respond about our Taryn, She tries so hard to everyone as part of our Hyundai family!
Thank you very much Judith for your response on our service department.
Sandra we will have to research your service visit to understand and see what has happened. We will be back as soon as this has been done. thank you
Sandra we cannot figure out when Ginger was there what happen to your phone number. Ginger kept alot of her customer phones numbers in her personal phone, therefore we are finding that alot of numbers were not updated in our database. We do see where the UNIT ASSY-M.T.S has been installed on this last visit. We pray it is working as designed. I understand your tires are in and we are just waiting for your return visit. We do have a detailer on staff and will be more than happy to take care of the caqr wash on your next visit. Thank you for your honest response !
Ladon thank you for your wonderful feedback. We try hard to take care of our customers! We wan them to feel and be happy!
Diane we want to thank you for taking our survey and giving us such a positive response!
We want to thank you and tell you we appreciate you and your kind words!
Claudia thank you for your great review on our detail department! We are trying hard to make things so our customers are delighted with our departments!
Thank you for your kind words about Taryn. You are the very first customer with the recall engine to give us such a review. Thank you for understanding that most of the process for these is out of our hands. We do our very best to be sure our customers are taken care of during these times.
Dennis thank you for your friendly response on our service department. Have a great weekend.
Great customers like you Wayne make ur day! Thank you!
Brad, we have pulled the sales deal and done some research. Your we owe, numbered 10451 which you should have to present to the service department when you come in states that you have "clear choice". This program stays in affect as long as you have your we owe and there is 6.84 for the taxes and shop supplies. This is similar to when you have a "coupon" at the store, you have to pay the government the taxes and at a dealership the shop supplies. I am not sure where the miss communication has come into this. We apologize for the misunderstanding when you arrived. Our sales department has various programs and coupons, and while we ALL should know what each customer has that is a gray area as there are so many programs that a dealership offers over the years.
Again we want to sincerely apologize as it is not our intention to make someone unhappy with us. We offer programs to help our customers and to let them know we care very much about the Hyundai they are driving and them as a customer!