Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

40 Reviews

88% Would Recommend
Latest Review about 2 months ago

Reviews


RP
Russell P.
Murfreesboro, TN
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/18/2018
Just avoid it.
Took my car in for bad brakes. Was told it needed a brake booster and master cylinder. I advised Kevin that there are 2 possible brake boosters for the car, one for ABS, and one for non-ABS. Kevin told me to shut up and let him do his job. I should have taken the car to budget brakes right then. Instead like an idiot, I let them work on the car. They called me to come pick it up. I sent my fiancee to get it. Shortly thereafter, she call me and says the car has almost no brakes and that she is scared to drive it. It is very clear than no-one at TFG took this car for a test drive after they worked on it. I got it and towed it to Budget Brakes. They told me the wrong brake booster was installed and that it was forced into position and that it was not properly mounted. Furthermore they said some kind of lube or spray had been used in assembly as there was a sticky residue all over the inside of the bottom of the new master cylinder and that it should not be there and that the part certainly was not sold like that. I tool the car back to TFG and asked them to fix it. They rushed through it and screwed up my cruise control and caused a bad vacuum leak. When I asked Kevin to fix the cruise he refused saying that my piece of shit car does not need cruise control. Then Kevin wants to get on my facebook calling all of my cars junk. AVOID THIS PLACE! Attorney has been retained

DF
Dicky F.
Murfreesboro, TN
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/01/2018
Tune up quote
Dropped truck off asking for tune up. Service mgr called me and gave me a $540.00 quote. I called Hughes Automotive and got a $334.00 quote. Who do you think got my business?

LB
Leslie B.
La Vergne, TN
Dodge Avenger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2016 Category: Service
Leslie said this business was not very friendly.
This review was collected via phone interview by Customer Research Inc.

AF
Alex F.
La Vergne, TN
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2016 Category: Service
Alex said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

LB
Lisa B.
Antioch, TN
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2016 Category: Service
Lisa said the wait wasn't long and the staff was very polite.
This review was collected via phone interview by Customer Research Inc.

DC
Damion C.
Murfreesboro, TN
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2016 Category: Service
Damion said they did a great job and they are nice and polite.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Antioch, TN
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2016 Category: Service
John said the employees at the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JJ
James J.
Nashville, TN
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2016 Category: Service
James said this business took care of him. They made sure that his vehicle was checked for all fluids, services of that nature. He noted he just felt like he was being taken care of. They were kind and provided great service.
This review was collected via phone interview by Customer Research Inc.

EO
Ed O.
Murfreesboro, TN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2016 Category: Service
Ed said they provided excellent customer service. He did not have any problems.
This review was collected via phone interview by Customer Research Inc.

MB
MIKE B.
Murfreesboro, TN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016
Oil change
Close by, knowledgeable personnel, competitive price

RJ
Richard J.
Smyrna, TN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016 Category: Service
Richard said they were great.
This review was collected via phone interview by Customer Research Inc.

DB
DANA B.
Antioch, TN
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2016
Great service!!!
Great service!!!

SA
Sharee A.
Antioch, TN
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2016 Category: Service
Sharee said she had to wait a lot longer than she normally waits for an oil change, compared to other facilities. She had to wait over an hour so will not be going back and she does not want to drive there.
This review was collected via phone interview by Customer Research Inc.

MW
Matt W.
Murfreesboro, TN
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2016 Category: Service
Matt said the employees at this business did what he asked them to do and at the price he wanted.
This review was collected via phone interview by Customer Research Inc.

BS
BILLY S.
Murfreesboro, TN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2016
owner of vehicle being repaired
They know what they are doing and what to look for to find problem

DR
Dajaun R.
Smyrna, TN
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2016 Category: Service
Dajaun said the employees at this business took care of what he went in for.
This review was collected via phone interview by Customer Research Inc.

TL
TINA L.
La Vergne, TN
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2016
Awesome Customer Service
I appreciate the in depth explanation of the diagnose and input on how fast I needed to attend to the noises I was hearing in my rear suspension. I was treated with respect. As a woman that is so refreshing. I trust TFG to be honest and helpful.

DA
Dave A.
Smyrna, TN
Mercury Cougar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2016 Category: Service
Dave said the management at this business is very trustworthy.
This review was collected via phone interview by Customer Research Inc.

DB
Dwight B.
Murfreesboro, TN
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2016 Category: Service
Spoke with Dwight's wife. She said the business provided quick and good service.
This review was collected via phone interview by Customer Research Inc.

TP
Tequona P.
Murfreesboro, TN
Chevrolet Captiva Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2016 Category: Service
Tequona said the employees at this business are very personable and friendly. She stated the service is fast and she would recommend them.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 40 in total