Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

143 Reviews

100% Would Recommend
Latest Review about 1 month ago

Reviews


CF
Charlie/Virginia F.
Warren, RI
Chrysler Sebring
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Great service, quick turnaround
Paul is great to deal with, he always solves the problems I have then he explains what he did to solve the problem. I have been going there for over 15 years, I would recommend the car works to anyone.

JT
Joseph T.
Attleboro, MA
Hyundai Santa Fe
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/26/2018 Category: Service
Joseph said a staff member told him they would have to look at the vehicle first to give him a quote on the tires. Joseph said once he got there, they told him they missed the window for tire ordering and would not be able to order until the next day. Joseph said the oil change was cheaper than most places, but he will not be going back there.
This review was collected via phone interview by Customer Research Inc.
Paul F., Owner from The Car Works! responded on 04/27/2018

There were several factors in play here. The vehicle was dropped off later than the scheduled time, and the vehicle owner needed the vehicle back by 2:30 p.m. The late drop-off missed the window of opportunity for the morning tire ordering and delivery. We could have gotten the tires delivered that afternoon and put them on before closing that day, but the vehicle would have been completed after the 2:30 deadline. 


WN
Walter/Marion/Karen N.
Warren, RI
Jeep Compass
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
The service is always outstanding.
Whenever we call for service, the response is always right on target. They always give us the best possible advice.

NW
Nancy W.
Warren, RI
Ford Crown Victoria
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Nacy said she is happy with service the business provided. Paul takes good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

WC
Wayne C.
Swansea, MA
Dodge Ram Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Wayne said the staff were very helpful. They found his problem and fixed it when a lot of people couldn't do it.
This review was collected via phone interview by Customer Research Inc.

RW
Ric W.
Warren, RI
Saturn Astra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Ric said the staff were very responsive and communicative. The quote they gave him was exactly how much he paid.
This review was collected via phone interview by Customer Research Inc.

EC
Ethel C.
Warren, RI
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Ethel said that she is very pleased with the facility. She wouldn't take her vehicle anyplace else. They've been going to Paul for years and she has highly recommended him in the past. All of her neighbors now go there.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Warren, RI
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Great, honest service
Had several known issues with my car. Paul was able to fix/save a lot of parts avoiding having to purchase new ones which would have more than doubled the cost

AD
Anthony D.
Warren, RI
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Anthony said the staff were all courteous, accommodating, and they took care of him. He stated he is learning to trust them.
This review was collected via phone interview by Customer Research Inc.

DI
Dr. Edward I.
Bristol, RI
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Rec=view of Car Works
Cordial ,efficient, high quality service. We have been customers of Paul's for years and have been satisfied with his results. We recommend Car Works with enthusuiasm.

MP
Mike P.
Warren, RI
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017
Great Job Again
Got new front brakes. The cost even came in under the estimate. Honest and competent with great customer service. Can feel at ease bringing your car here

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Anthony D.
Warren, RI
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017 Category: Service
Anthony said the technician did a good job. They always answer his questions.
This review was collected via phone interview by Customer Research Inc.

WN
Walter/Marion/Karen N.
Warren, RI
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2017
Service is always excellent
Wouldn't go anywhere else

NW
Nancy W.
Warren, RI
Ford Crown Victoria
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Nancy said she likes the staff and the work is always done right.
This review was collected via phone interview by Customer Research Inc.

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Anthony/Lisa D.
Riverside, RI
Ford Thunderbird
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2017
Best service you can get!
I have been with Paul and company for 25 years and there is no doubt that The Car Works is the best. I trust the honesty, expertise and professionalism you will never get from any dealer service. I completely trust their diagnosis. Paul always makes sure that he will never replace a part without thorough diagnosis so you can be sure that if he says you need it, you definitely need it. Not true for other big name franchised mechanic service and even dealers.

WN
Walter/Marion/Karen N.
Warren, RI
Jeep Compass
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2017
The service and the expertise. The staff is the best!
Excellent

JR
John R.
Bristol, RI
Buick Encore
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2017
Service
Car Works, as always, provided a speedy, complete routine service for my car and set up a state inspection convenient for my use.

DS
Diane S.
Westport, MA
Porsche Boxster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Diane said she absolutely loves going to the business. Paul is wonderful. She would highly recommend using this business for any service.
This review was collected via phone interview by Customer Research Inc.

DI
Dr. Edward I.
Bristol, RI
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2017
Car Works
Professional

JA
James/David A.
Bristol, RI
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2017
Subaru
Excellent work.

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