Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

67 Reviews

99% Would Recommend
94% Business Response
Latest Review 13 days ago

Reviews


DS
DIANE S.
Concord, CA
BMW X1
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
The Repair Shop
Sal and his team have been working on my cars for years: first at Johnny's Automotive. I was so happy to hear that Sal had his own shop since Johnny's closed earlier this year. Sal is still providing honest, reasonable, and reliable service.
Sal R. from The Repair Shop responded on 09/06/2018

Hi diane we are so happy to continue fixing your car needs and thank you very much for your excellent review..welcome back..


JG
Julian G.
Oakland, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Julian said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 09/06/2018

Hola Julian de nuevo muchas gracias por brindarnos tu apoyo con los review muchas gracias...


JD
Jorge D.
Concord, CA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Jorge said the service at this business was great.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 09/06/2018

Jorge muchas gracias por contestar el survey que hace nuesttro systema y gracias por ser un buen amigo y un excellente cliente, gracias y saludos 


RO
Rob O.
Antioch, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Rob said he is a long time customer and has highly recommended this business to family and friends. He said the pricing is reasonable and Sal and Francisco are two of the best workers.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 09/06/2018

Rob we are so happy to hear from customers like you, and as always our goal is to provide customer the best service,,, Thanks again from the repair shop


ER
Ernesto R.
Concord, CA
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Ernesto said this business took care of him. They were conscious of the cost and they had knowledge about what needed to be done.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 09/06/2018

Hola Ernesto gracias por tomar el tiempo de contestar la encuesta de nuestro systema y muchas gracias por tu comentario...como siempre estaremos para servirte de la mejor manera 


JG
Javier G.
Pittsburg, CA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Javier said the business did really good.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 09/06/2018

Hola Javier muchas gracias por tomar el tiempo y contestar el review y muchas gracias por hablar bien de nosotros y esperamos siempre poder brindar el mejor servicio, ,,, gracias


IA
Isaac A.
Concord, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Isaac said he received good service from the business.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 09/06/2018

Hi Isaac thank you very much for this review and we thank you for been a value customer


BM
BARABARA M.
Orinda, CA
Mitsubishi Montero Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Nice service
What was thought to be a simple belt repair turned into a major reason why my vehicle broke down. Sal was very thoughtful and thorough in explaining what happened and why. It was very nice to know that someone cared for my safety not just the bill. I would highly recommend this shop to anyone who really wants to know why their vehicle needs the repairs necessary. No scam here!! Just quality work and caring people.
Sal R. from The Repair Shop responded on 09/06/2018

Hi Barbara our best wishes to you and thank you so much for this great review we love it and we look forward to see you again..


CK
Chris K.
Hayward, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Chris said the staff did what they said in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 07/27/2018

Hi Criss thank you very much for this great review and I look forwar to continue providing the best service possible... 


BU
Bekky U.
Concord, CA
Suzuki Aerio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Bekky said this facility is the best, and the customer service is fantastic. She stated they do a very good job at taking care of her vehicle.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 07/27/2018

becky thank you very much for this great review we love it thank you... 


CD
Carlos D.
Walnut Creek, CA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Carlos said the staff was able to fix the problem.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 07/27/2018

Hi Carlos we thank you so much for your review and we look forward to continue providing great service to all your vehicle needs... 


JT
Jose T.
Concord, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Jose said the staff always work on his vehicles.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 07/16/2018

Muchas gracias don chema gracias por su preferencia The Repair Shop


JG
Jonathan G.
Antioch, CA
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Jonathan said the business has great service and people. They were very quick and he is very satisfied with the repairs they made. He is happy he went there.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 07/16/2018

Hi Jonathan we are so please with your review is great, thank you and are promise isto continue offeing the best possible service... thanks from the repair shop 


JB
Jason B.
Concord, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Jason said the staff did a great job. They were very professional and they went the extra distance.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 07/09/2018

Hi Jason we thank so much for this great review about the repair on your infinity and look forward to continue with same kind of service..

Thanks from the repair shop team... 


AD
Armando D.
Antioch, CA
Acura Integra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Armando said they do a good job.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 06/29/2018

Gracias pihuas por este extenso review


MZ
Maurice Z.
Roseville, CA
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Maurice said Sal was very capable, knowledgeable, and did a great job. The repair was very technical, and he's very happy with this business.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 06/23/2018

Mr Zepeda I am really  Happy for this great comments that share with us on the review...
Our goal is to offert high level of repairs and customer satisfaction..
Thanks again from the repair shop. your one stop shop repair..


MS
MARK S.
Oakley, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Tina Sullivan
very honest and excellent customer service
Sal R. from The Repair Shop responded on 06/22/2018

Miss tina thnak youy very much for this great review and lookforward to continue providing with best service ever.. thank you from  the rpair shop


FH
Flavio H.
Pacheco, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Flavio said he gives this business highest praise.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 06/22/2018

Hola Falvio muchas gracias por tu review y recuerda si se nescita hacer algo a tus carros dalo p[or hecho y cuenta con nosotros..

muchas gracias departe del repair shop y si gustas traerme tarjetas para promover tu negocio por favor traerme unas..


BJ
Bill J.
Concord, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Bill said the staff provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 06/02/2018

Thanks for your business 


RR
Roger R.
Concord, CA
GMC Sierra 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Roger said the staff were honest and provided great service.
This review was collected via phone interview by Customer Research Inc.
Sal R. from The Repair Shop responded on 06/22/2018

Thank you very much Roger we greatly apreciate your review