Overview

Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

1809 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 3.8200012/5Overall Rating 3.8200012/5Overall Rating 3.8200012/5rating 3.8200012rating 3.8200012
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
89% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DM
Davis M.
Baltimore, MD
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
The people are friendly
N/a
COREY W. from Thompson Hyundai responded on 03/20/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


Verified Customer
Baltimore, MD
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
x
x
COREY W. from Thompson Hyundai responded on 03/20/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


SC
Samuel C.
Baltimore, MD
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
sam's recall
Very good service the best
COREY W. from Thompson Hyundai responded on 03/19/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


KW
Kimberly W.
Suitland, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
A wrong that was corrected!!!!!
I recently had a bad experience with the auto dealer, but Corey Thompson immediately contacted me and corrected it. THIS is true customer service. Communication is key, and I am thankful that Thompson's Hyundai is committed to customer service excellence!!! I highly recommend that if you ever have any issues or concerns; please reach out to them. They will make sure you're taken care of!!!

Thanks again Corey!!! :-)

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2019 Category: Service
Didn't Receive What I Paid For
During this visit, I received my complimentary oil change (which is included in my new purchase package) however, when I paid for the recommended service (15,000 miles) included in the fee was the rotation and pressure adjustment of my tires. That part of my service was never completed. $165 later and I didn't get what I paid for. I have one more complimentary service, but after this; I will not return. I have not been refunded for this service not being completed. I also was there for 2 hours instead of the 45 minutes I was initially told it would take to do the service along with my factory recall.
COREY W. from Thompson Hyundai responded on 03/19/2019

 I am sorry that we failed to provide a 5 Star service experience i have left my contact information on your voice mail when you have a chance can you please reach out to me so we can discuss your service visit Thank you for your time Corey Weimer Service Manager


MA
Michael A.
Rosedale, MD
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Another great experience
I have said it before. I bought the car for the deal but I go back all the time for the great service.
COREY W. from Thompson Hyundai responded on 03/19/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


TD
Terri D.
Essex, MD
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
customer service
They are always curious & professional .
COREY W. from Thompson Hyundai responded on 03/18/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


Verified Customer
Dundalk, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Great Service
Good service
COREY W. from Thompson Hyundai responded on 03/18/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


DS
Dennise S.
Dundalk, MD
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
They addressed all my concerns
They addressed all my concerns. I never feel that they are trying to Get me to do things that don’t need to be done. They treat me like they know me
COREY W. from Thompson Hyundai responded on 03/16/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


CA
Courtney A.
Baltimore, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great customer service
The rep took time to review everything that was covered with my service as well as made suggestions. I didn't feel rushed.
COREY W. from Thompson Hyundai responded on 03/16/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


JR
James R.
Baltimore, MD
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Great Service...
Always a.great customer service experience. Prompt and friendly....and thinking of what I need before I know it!
COREY W. from Thompson Hyundai responded on 03/14/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


FH
Frederick H.
Sparrows Point, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Service
excellent
COREY W. from Thompson Hyundai responded on 03/12/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


Verified Customer
Rosedale, MD
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2019 Category: Service
Good
Give a 3 out of 5
COREY W. from Thompson Hyundai responded on 03/09/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


Verified Customer
Towson, MD
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
service
job done right
COREY W. from Thompson Hyundai responded on 03/09/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


NJ
Nodella J.
Baltimore, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Great service
Steve was great and he reassured me that the amount of time it would take to service my vehicle due to a recall would not be more than an hour. I went and got lunch which took me about 30 minutes and Upon returning my vehicle had already been serviced. Steve was very friendly, professional, and very knowledgeable of company procedures and policies. Thank you Steve.
COREY W. from Thompson Hyundai responded on 03/09/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


AB
Adrienne B.
Baltimore, MD
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Dont have too wait too long
Atmosphere, coffee, water and workers
COREY W. from Thompson Hyundai responded on 03/08/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


SC
Samuel C.
Baltimore, MD
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Sam's New Experience
This time things were very smooth and no problems
COREY W. from Thompson Hyundai responded on 03/08/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


TB
Thomas B.
Middle River, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Problem solved & service!
We had an electrical burning smell all of a sudden. Service department found a plastic bag on the tailpipe! It was mostly burnt away but cleaned out the rest & did the regular service required at our mileage point
COREY W. from Thompson Hyundai responded on 03/08/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


ES
Emily S.
Baltimore, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Service
Great experience.
COREY W. from Thompson Hyundai responded on 03/07/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


MM
Mollie M.
Baltimore, MD
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Excellent Service
I had a wonderful experience, great customer service and the employees were wonderful to work with.
COREY W. from Thompson Hyundai responded on 03/07/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of the Thompson Hyundai Family, Corey Weimer Service Manager


Verified Customer
Parkville, MD
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2019 Category: Service
Service is stuck at below average for years
Why why why why why
COREY W. from Thompson Hyundai responded on 03/06/2019

Thank you for taking the time to review our service department we strive to provide 5 Star service on every visit for every customer, i did review your repair order and it does look like there was about 5 1/2 hours worth of work performed, i have had a conversation with your advisor about advising customers of wait times and that he can offer alternate transportation when available, i am sorry that we fell short of providing a 5 Star experience if there is anything that i can do to make it up to you, or if you have any concerns while visiting our service department please feel free to stop in and let me know so i can address it Thank you for your time Corey Weimer Service Manager