ReScore Reviews™ (22)

ReScore
Overall Rating 3.1818191/5Overall Rating 3.1818191/5Overall Rating 3.1818191/5rating 3.1818191rating 3.1818191
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
89% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service and customer service"
My repair turned out to be complicated and time-consuming. Todd Duncan, the customer service technician worked with me through the whole ordeal and made a painful process easier to bear. He is a jewel and an asset to Thompson Hyundai. Kudos to Johnny and all the other mechanics who worked on my car.
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:23 PM
Thomas N F. at Thompson Hyundai responded on 10/20/2017

Thank you for the feed back we appreciate the opportunity to service your vehicle.

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service team are very professional "
Excellent
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 02:54 PM
Thomas N F. at Thompson Hyundai responded on 10/19/2017

Thanks for the Excellent review. We appreciate the opportunity to help maintain your vehicle.

Rosa W. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The Service Department and the product itself."
RW, Sonta owner
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/18/2017 08:08 AM
Thomas N F. at Thompson Hyundai responded on 10/19/2017

Thank you for the feed back. We appreciate your business and look forward to your next visit.

Verified Customer ReScore Review on 10/17/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service Advisors and team overall.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:59 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Great Service"
Fast service, don't forget to vacuum after service is complete
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:59 PM
Thomas N F. at Thompson Hyundai responded on 10/17/2017

Thank you for completing the review. The scoring reflects the efforts of the Tech and Todd the service advisor. We are confused by the excellent review but only grading 2 stars. I well send a rescore in hopes you will reconsider. We appreciate your business.

Kelly C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thompson Hyundai has great service "
Great service
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 04:14 AM
Thomas N F. at Thompson Hyundai responded on 10/17/2017

Thanks for the great review. We appreciate the opportunity to service your vehicle.

Verified Customer on 10/15/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service needs work"
Just an ok experience
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 03:55 AM
Thomas N F. at Thompson Hyundai responded on 10/17/2017

Thank you for the feed back. We will address the areas of concern you have brought to our attention and attempt to earn the five from you on your next visit.

Donna D. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People make all the difference "
Steve Jones in the service department is the best!
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:36 PM
Thomas N F. at Thompson Hyundai responded on 10/16/2017

Thanks you for the kind review. I will pass the message on to the staff.

Katie H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"people"
good job
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 09:35 AM
Shirelle D. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was excellent and always is!"
Everyone is very helpful and I trust the service performed. My service advisor explained everything very well. Everything went very well.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/11/2017 09:14 AM
Thomas N F. at Thompson Hyundai responded on 10/12/2017

Thank you for the excellent review. We look forward to your next visit

Ginger G. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience and customer service."
Pretty timely with recalls and not pushy on getting other things done that aren't necessary.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/11/2017 08:20 AM
Thomas N F. at Thompson Hyundai responded on 10/12/2017

Thank you for the very nice survey. We appreciate your business.

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"As expected"
The complementary oil change promised it during the purchase was complied.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:52 PM
Thomas N F. at Thompson Hyundai responded on 10/10/2017

Thank you for the positive feed back. We appreciate your business.

Colleen F. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I don't have to retire my tires! "
Surperb service.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 10:48 AM
Thomas N F. at Thompson Hyundai responded on 10/10/2017

Thank you for the very kind survey. We appreciate your business.

Patricia S. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and friendly service"
great job, thanks
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/06/2017 06:45 PM
Thomas N F. at Thompson Hyundai responded on 10/08/2017

Thanks for the great review. We appreciate your business.

JAMIE C. on 10/06/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible serviice in maintenance"
I bought a vehicle brand new with tons of problems, when I took it in they said nothing was wrong! A new car shouldn't do all that it does. I'm very disappointed with what I was sold!!!!!!!!!!!!!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 10/06/2017 06:22 PM
Thomas N F. at Thompson Hyundai responded on 10/08/2017

Thank you for the opportunity to respond to your concern. On occassion such as yours we are unable to duplicate the customers concern. Thah is not to say we believe the customer did not experience a problem but at the time we test the vehicle no symptoms were present and no trouble codes to guide us to the source of the problem. I am glad we were able to duplicate the problem. that is our goal. We appreciate your patience and the opportunity to service your vehicle. 

Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I have always had excellent service at Thompson Hyundai. From check-in to check-out it's always 5 star.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/06/2017 04:27 PM
Thomas N F. at Thompson Hyundai responded on 10/08/2017

Thank you for the excellent review. We appreciate the opportunity tom service your vehicle

Verified Customer on 10/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"no coment"
no comment
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/05/2017 07:03 PM
Thomas N F. at Thompson Hyundai responded on 10/06/2017

Thank you for the feedback. We appreciate  the opportunity to service your vehicle

David D. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SPEED! PRECISION! AND MAGIC !!!"
We had NO appointment we drove in to make one and when we saw Steve we just aahed. WE THOUGHT SOMETHING GOOD MIGHT HAPPEN. And IT DID. A GREETING WE’RE USED TO AND SAME DAY SERVICE ON AN ENGINE DIAGNOSTICS PROBLEM
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/03/2017 04:20 PM
Thomas N F. at Thompson Hyundai responded on 10/04/2017

Thank you for the very nice review. I will pass along to the staff.

Verified Customer on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don't understand what title"
I was pleased with the service I received
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/03/2017 12:54 AM
Thomas N F. at Thompson Hyundai responded on 10/03/2017

Thank you for the very nice review. I will pass the message on to the staff

Samantha S. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedy and efficient "
Everyone is helpful, quick and efficient
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/30/2017 04:52 PM
Thomas N F. at Thompson Hyundai responded on 10/02/2017

Thanks for the very nice review. We appreciate the feed back. I will pass the message on to the staff.

Verified Customer on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Excellent service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 09/29/2017 06:59 PM
Thomas N F. at Thompson Hyundai responded on 09/30/2017

Thanks for the Excellent review. We appreciate your business.

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