Overview

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4

1712 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 3.5952371/5Overall Rating 3.5952371/5Overall Rating 3.5952371/5rating 3.5952371rating 3.5952371
Original
Overall Rating 2.02439/5Overall Rating 2.02439/5rating 2.02439rating 2.02439rating 2.02439
89% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


MC
Mark C.
Baltimore, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Service at Thompson Hyundai.
I have used the service department for a few years now when I bought my first vechile now that I bought a new vechile again I am going to continue to use thompson service department the staff is very friendly very professional and they are very fast getting me on my way also I have never had any problems after my vechile was serviced at Thompson Hyundai.
COREY W. from Thompson Hyundai responded on 01/15/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


AA
Aj A.
Essex, MD
2012 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Best Customer Service Around
Tony in the service department has provided me with the most friendly, thorough and genuine service I have ever received from an auto service period. He doesn't give up on helping customers until the problems are sold and has continuously gone above and beyond to help resolve our tougher than tough automotive issues with my car.
COREY W. from Thompson Hyundai responded on 01/14/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


DT
Dayna T.
Baltimore, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/14/2019 Category: Service
Poor customer service
The bald man in the service center was so rude when I buy another car this year it won’t be from the Dundalk thompson Hyundai.
COREY W. from Thompson Hyundai responded on 01/15/2019

I am truely sorry for the service that you recieved durring your last visit, if there is anything i can do to correct your experience please reach out to me directly i have left my contact number on your voice mail, thank you for your time Corey Weimer Service Manager


CG
Charles G.
Edgemere, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
The employees
Your car is fixed right and done when promised.
COREY W. from Thompson Hyundai responded on 01/14/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


DA
Deborah A.
Baltimore, MD
2016 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2019 Category: Service
Service
Service can be better
COREY W. from Thompson Hyundai responded on 01/11/2019

Ms. Armstarong, Thank you for taking the time to speak to me today about your service experience and once again I am sorry about the wait time and lack of communication reguarding your service visit, we do look forward to speaking to you on the 21st Thank you for your time Corey Weimer Service Manager


GH
Gary H.
Dundalk, MD
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Friendly, convienent and easy
Excellent in all areas.
COREY W. from Thompson Hyundai responded on 01/11/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


Verified Customer
Essex, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
great service
The staff was very professional. Service was prompt
COREY W. from Thompson Hyundai responded on 01/11/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


RG
Robert G.
Baltimore, MD
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Mr. Gordon
All went great
COREY W. from Thompson Hyundai responded on 01/11/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


DH
Daniel H.
Baltimore, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Service Quality
Excellent service
COREY W. from Thompson Hyundai responded on 01/09/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


Verified Customer
Baltimore, MD
2015 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Service was overall good
The Service Manager addressed my concerns and offered to make things right for the 30K maintenance performed on my car on 01/04/2019. The overall service was good and Corey made an great effort to make things right in the future for servicing my car at the Thompson Hyundai dealership. I appreciate his responsiveness to my concerns.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2019 Category: Service
Do not hold your breath.
While regular mileage maintenance was performed. The wait times that they provide to customers are way off for these procedures. Also please stop trying to add on to an already overpriced maintenance cost..Geesh..
COREY W. from Thompson Hyundai responded on 01/09/2019

I am sorry to hear about your service experience when you have a chance please give me a call so we can correct this for you Thank you for your time Corey Weimer Service Manager


TR
Thomas R.
Baltimore, MD
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Service Department
I usually am seen within five minutes of my appointment. They're never too busy to explain any questions I may have. Service is usually fast too. Most of my services I have done I can usually wait there. I've owned many cars in my lifetime and dealt with service departments of many car companies however, this Hyundai service department is the best one by far and I would recommend this to everyone.
COREY W. from Thompson Hyundai responded on 01/08/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


MG
Maryan G.
Silver Spring, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Hyundai service
Fast friendly service was pleasantly surprised
COREY W. from Thompson Hyundai responded on 01/07/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


Verified Customer
Baltimore, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Thompson Hyundai
Dropped my car off easily the night before. Ready before 3pm the next day and everything was complete. Thank you
COREY W. from Thompson Hyundai responded on 01/07/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


JC
Joshua C.
Essex, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Quality service
Awesome service, quick responses and answered all my questions thank you guys so much
COREY W. from Thompson Hyundai responded on 01/04/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


MS
Monikki S.
Baltimore, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Fast and friendly
I love the friendly and accurate service.
COREY W. from Thompson Hyundai responded on 01/04/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


GC
Gordon C.
Baltimore, MD
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Great Experience at Thompson Hyundai
The staff and environment at Thompson Hyundai is warm and welcoming. In particular, Customet Service Associate, Tony, demonstrated constant hospitality, provided easily understandable information and was committed to expedient, high quality service to me and for my vehicle.

It was a great day at Thompson Hyundai for me this past New Year’s Eve 2018.

Thank you!
COREY W. from Thompson Hyundai responded on 01/03/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


MA
Mary A.
Essex, MD
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Alway polite
Always gets me in and out with great service
COREY W. from Thompson Hyundai responded on 01/02/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


SW
Shawniece W.
Parkville, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/01/2019 Category: Service
Customer Service
Wonderful customer service.
COREY W. from Thompson Hyundai responded on 01/02/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


AS
August S.
Dundalk, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Great service !
It is close to my home and the service is always excellent.
COREY W. from Thompson Hyundai responded on 01/02/2019

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience please reach out to me Thank you Corey Weimer Service Manager


Verified Customer
Dundalk, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Service
Very nice employees
COREY W. from Thompson Hyundai responded on 12/31/2018

Thank you for taking the time to complete our service review if there is ever anything I can do to improve your service experience to ensure you are recieving a 5 Star service experience  please reach out to me Thank you Corey Weimer Service Manager