Monument St Auto Center

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410-522-3737
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Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 920 Reviews )

5 star
82%
4 star
13%
3 star
2%
2 star
<1%
1 star
<1%
98% Would Recommend
Latest Review 15 days ago

Reviews

CS
Christine S.
Baltimore, MD
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Christine said that she has been going there a long time. They have always been good.
Recommended
This review was collected via phone interview by Customer Research Inc.
DC
DEJAH C.
Baltimore, MD
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
fast easy
They did everything I need it to done very great place
Recommended
ST
SHIRLEY T.
Columbia, MD
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Service
I thoroughly enjoy going to Monument Street Auto. Elizabeth at the front desk is amazing!! She is knowledgeable, professional and very kind. She is very explanatory !! ALL the staff are very excellent. Gary, wow, you are setting an excellent example!! I will continue my car service maintenance at this fine location....Thanks so much
Recommended
ER
ELAINE R.
Baltimore, MD
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
The customer service was excellent.
The customer service was great and I will definitely recommend them to everyone family and friends.
Recommended
Verified Customer
Joppa, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019
Honest. convenient and make the time to work on your car.
I have been going to Monument St Auto Center for years and the number one reason was the convenience. I park in the lot where the service is to take shuttle to JHH from there SO of course when any car problems I have gone there and I am glad. I have gotten nothing but excellent service and they are honest, courteous and very willing to work with you. I just had a tire repair done and Liz at desk noticed my key was splitting and I thought it would be a lot of money to program another key I had and she told me may just be a battery less than 20$ to repair and she was correct, that made my day and I was so grateful she noticed and offered to take care of it.
Recommended
George M. from Monument St Auto Center responded on 10/21/2019

Thank you for taking the time to complete our service review.

We have the knowledge, tools, and experience to keep your vehicles in top notch condition. We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be! Thanks again for taking the time to complete the service review and for recommending our Shop.

Call us for All your automotive needs 410-522-3737

AU
ANTONIA U.
Baltimore, MD
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019
The service
I go in there. They get me situated and get me out quick.very much recommended
Recommended
George M. from Monument St Auto Center responded on 10/21/2019

Thank you for taking your time to provide us with your valuable feedback and recommendation. We Do it All From A to Z --Service the way it's meant to be! Thanks again for recommending our Shop.

Call us for All of Your Automotive Needs ~  Imports and Domestics 410-522-3737

EC
ERNEST C.
Baltimore, MD
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Excellent service
Very professional and friendly great service also extremely knowledgeable
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

We have the knowledge, tools, and experience to keep your vehicles in top notch condition. We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!
Thanks again for recommending our Shop.
Call us for All your automotive needs
410-522-3737

HS
HERANA S.
Rosedale, MD
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019
Great Service
They provide the best service.
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

Thanks for the Great Review! We really appreciate your feedback and recommendation. We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!  Thanks again for recommending our Shop.
Call us for All your automotive needs 410-522-3737

PD
PETE D.
Windsor Mill, MD
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019
Muffler replacement
They are always accommodating.
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!Our team works hard each day to provide excellent service. Thanks again for recommending our Shop.

Call us for All your automotive needs.
410-522-3737

KC
KEN C.
Annapolis, MD
INFINITI FX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019
Always great service
I always get great service from Garu and the mechanics at Monument St. I have been taking my vehicles there for years. They are quick. Convenient with great communication. Thanks
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!Our team works hard each day to provide excellent service. Thanks again for recommending our Shop.
Call us for All your automotive needs.
410-522-3737

MV
MARK V.
Baltimore, MD
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019
Gary and his crew are always professional and courteous.
I am a manager with BSI and have always received great service and professional courtesy from Gary and his staff.
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

Thanks for the Great Review ~ We really appreciate your feedback and recommendation Mark. 

Please call us for All of your Automobile Needs
410-522-3737

NS
NICOLE S.
Abingdon, MD
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
Car repair
I always drop my car off in the morning and its serviced while I'm at work. I love this convenience. Work is always professional.
Recommended
George M. from Monument St Auto Center responded on 09/23/2019

We have the knowledge, tools, and experience to keep your vehicles in top notch condition.

Nicole thanks again for recommending our Shop.
Call us for All your automotive needs
410-522-3737

We Do it All From A to Z ~ Service the way it's meant to be!
Imports and Domestics

MR
MICHELLE R.
Baltimore, MD
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019
Great
EXCELLENT job.
Recommended
George M. from Monument St Auto Center responded on 09/19/2019

Thanks, Michelle, for recommending our Shop!
Call us for All your automotive needs!
410-522-3737

SA
SHIRETTA A.
Baltimore, MD
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019
Very Convenient
It was so convenient to be able to park my car to get on the shuttle, as I do every day, but then have an oil change while I was at work.
Recommended
George M. from Monument St Auto Center responded on 09/19/2019

Thanks for recommending our Shop Shiretta. 
Call us for All your automotive needs!

410-522-3737

DK
DARLENE K.
Baltimore, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019
Monument Auto
I'm very satisfied with the service and they are going to be my main company to handle all the work needed to be done on my car from now on.
Recommended
George M. from Monument St Auto Center responded on 09/19/2019

Thanks, Darlne,for recommending our shop.
Call us for All your automotive needs!

410-522-3737

WT
WARRACE T.
Rosedale, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019
Service
Excellent customer services
Recommended
George M. from Monument St Auto Center responded on 09/19/2019

Thanks, Warrace, for taking the time to let us know how we are doing! Even on a good day we all need to know that the work we're doing is consistantly good work. 

Call us for All your automotive needs!
410-522-3737

KW
KALAI W.
Baltimore, MD
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Outstanding Service!
I contacted Garry following a recommendation from a friend and he welcomed me into the shop immediately! Not only was he thorough while servicing my car, but he went above and beyond to communicate his full inspection and offered his professional opinion about items in need of servicing versus non-immediate. He is honest in his work and professional! Also, he reached out to me 2 days following completion of servicing my car to ensure that it was running smoothly. I highly recommend Monument St. Auto Center!
Recommended
George M. from Monument St Auto Center responded on 08/29/2019

Thanks for the Great Review. Our team works hard in the Rain, Sleet, Snow and ~HEAT~ to keep your car in top notch condition!
Thanks Again We truly appreciate your feedback and recommendation!

Call Us for All your Automotive needs!

410-522.3737

SB
SYDALIA B.
Burtonsville, MD
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019
Great shop....
I have brought my car's here for service several times. The prices are affordable, the service is awesome. Gary and Elizabeth are very pleasant. I encourage all to bring your vehicle in for service. This place is wonderful.
Recommended
George M. from Monument St Auto Center responded on 08/29/2019

Thanks for your Awesome Recommendation! Our team works hard each day to provide excellent service.
Call us for All your automotive needs!

410-522-3737

Verified Customer
Baltimore, MD
Chevrolet Traverse
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2019
Somewhat Accurate and speedy service
Picked my car up and it started overheating. How was that particular problem missed especially if it was the problem that caused the initial car repair but other than that very professional receptionist and good quality work.
Recommended
Garry C., MANAGER from Monument St Auto Center responded on 08/26/2019

Good Morning 
 Yes, when your car came in the serpentine belt was broken on it which means that your water pump was not turning causing you car to overheat. after you picked it up a plastic heater hose connector broke causing the antifreeze to leak out. unfortunatly it was an unforeseen circumstance as the hose was not leaking when we test drove it or else as you experienced all of the antifreeze would have leaked out & we would have seen & smelled the leak at that time.
  As I recall we brought you back in that next day & replaced the hose connector right away at minimal cost to you.
  As with all of our customers, we value your business and strive to provide you with the best service at an affordable price and apologize for any inconveince you may have experienced.

Garry Church
Manager
410-522-3737
LG
Latrina G.
Essex, MD
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Latrina said that the business did an excellent job. She mentioned that the team was wonderful .
Recommended
This review was collected via phone interview by Customer Research Inc.
George M. from Monument St Auto Center responded on 08/26/2019

Thanks for taking the time to let us know how we are doing! Even on a good day we all need to know that the work we're doing is consistantly good work. Thanks again for the recommendation Latrina!