Monument St Auto Center


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

764 Reviews

98% Would Recommend
Latest Review 8 days ago
RICHARD P. on 02/17/2018
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"Absolutely wonderful service "
this is the second time I have brought my vehicle to Monument St Center and both times I have found them to be thoroughly professional and easy to work with. I have been impressed with their staff and customer service. Thank You!
Vehicle: BMW X3
Service Date: 02/16/2018
Review Created: 02/17/2018 06:52 AM
QINFENG Z. on 02/13/2018
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"Great"
They are great, Gary is very nice and professional. I have used their service for the past 3 years.
Vehicle: Subaru Outback
Service Date: 02/09/2018
Review Created: 02/13/2018 07:20 AM
Elaine R. on 02/13/2018
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Elaine said the business gives consistent good service. The staff is honest and trustworthy.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 02/09/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Vonn B. on 02/12/2018
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Vonn said the staff were prompt, and to the point.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 02/08/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Theresa S. on 02/12/2018
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Theresa said the business was prompt, did a good job on her vehicle and she liked their service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/25/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
TERRI M. on 02/09/2018
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"Great Service and Honest"
I took my car to Monument Auto Center for the first time and Garry was so helpful. They found my problem and suggested to have some other work done to my car so I wouldn't have another problem down the road. My car is running great and the cost was very reasonable. So take your vehicle to Monument Auto !! You won't be disappointed !!!
Vehicle: Mercury Grand Marquis
Service Date: 01/15/2018
Review Created: 02/09/2018 05:27 AM
Charlie P. on 02/09/2018
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Charlie said his experience at this business was great, and he had no problems.
Vehicle: Chrysler 200
Category: Service
Service Date: 02/06/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
JIM S. on 02/07/2018
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"Trust the mechanics doing the work"
Monument Street Auto is a trustworthy service that takes care of only what needs to be done. No surprises . Great customer service. This is the only place we take our cars for maintenance. Knowledgeable and experienced mechanics. Thanks Gary.
Vehicle: Honda CR-V
Service Date: 01/31/2018
Review Created: 02/07/2018 06:14 AM
Andrew A. on 02/07/2018
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Andrew said the business was able to find a part nobody else could.
Vehicle: Ford Fusion
Category: Service
Service Date: 02/06/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
Jim S. on 02/05/2018
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Jim said the business is very trustworthy.
Vehicle: Nissan Sentra
Category: Service
Service Date: 01/23/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
Daren E. on 02/05/2018
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Daren said the staff had good customer service and it followed up with him. They answered all his questions about the problems with his vehicle.
Vehicle: Volvo XC90
Category: Service
Service Date: 01/23/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
Xiaoju Y. on 02/03/2018
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Xiaoju said she had a pretty good experience at this business, and she appreciates them reminding her when her vehicle needs service.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/01/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Kevin M. on 02/03/2018
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Kevin said his vehicle still has the same issue after his service visit.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 02/02/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Courtney P. on 02/02/2018
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Courtney said they did a great job.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/29/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
TOM B. on 01/30/2018
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"Convenient and Good price "
4/5 stars.

Took in my car after massive amounts of oil leaking due to not changing the o-ring correctly. Gary and his staff changed the timing belt and pulley and my car runs like a champ!

Less one star due to my car smelling like cigarettes and the fact it took 3 days instead of the expected one day for service..
Vehicle: Lexus GS 300
Service Date: 01/26/2018
Review Created: 01/30/2018 04:08 PM
ABNER H. on 01/25/2018
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"change oil"
always a pleasure doing business ,call me if there problem on my car. needs to fix .iam happy great job.
Vehicle: Nissan Rogue
Service Date: 01/11/2018
Review Created: 01/25/2018 08:12 AM
Caroline M. on 01/23/2018
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Caroline said the business helped her out a lot. It was last minute and it was cold. She was on her way home when she experienced radiator problems. She was short on cash so they helped her out with a few discounts that made the bill less. She didn't have to pay for any miscellaneous parts and they got her radiator fixed.
Vehicle: Subaru Forester
Category: Service
Service Date: 01/18/2018
Review Created: 01/23/2018
This review was collected via phone interview by Customer Research Inc.
Roger S. on 01/23/2018
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Roger said the employees provided fine service.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 01/18/2018
Review Created: 01/23/2018
This review was collected via phone interview by Customer Research Inc.
CHIH G. on 01/20/2018
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"Customer Service "
I wanted to give 5 stars because the customer service is top notch. Gary is always friendly and accommodating. The price for oil change was same as Mazda dealership but the convenience of leaving car and taking shuttle to Hopkins was worth so much more to avoid waiting or getting ride back/forth to Mazda. I dropped it a star bc I got a car wash and they did a great job vacuuming and the outside but they didn’t touch the dashboard or any of the panels. There was still a layer of dust and dog hair, big part of the reason I wanted the interior done. I’d still recommend tho, just check that before you drive off
Vehicle: Mazda Mazda3
Service Date: 01/18/2018
Review Created: 01/20/2018 09:41 AM
Kaisha H. on 01/18/2018
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Kaisha said Elizabeth is great.
Vehicle: Jeep Patriot
Category: Service
Service Date: 01/16/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 764 in total