WARRACE T. on 04/25/2018
"Great auto repair shop "
Staff and technicians were professional
Vehicle:
Chevrolet Traverse
Service Date:
04/23/2018
Review Created:
04/25/2018 11:31 AM
BRENDA Z. on 04/24/2018
"Excellent Service"
I always take my vehicle to Monument Street Auto Center. It's so convenient for me and everyone who works at Johns Hopkins. We just leave our vehicle and when we get off, it's always ready. The staff and mechanics are so nice and really know what they're doing. I would highly recommend taking your vehicle here.
Vehicle:
Hyundai Santa Fe
Service Date:
04/23/2018
Review Created:
04/24/2018 06:01 AM
Kimberly J. on 04/18/2018
Kimberly said she never has a problem with the business and they also provided awesome service.
Vehicle:
Mazda Mazda3
Category:
Service
Service Date:
04/16/2018
Review Created:
04/18/2018
This review was collected via phone interview by Customer Research Inc.
BRENDA Z. on 04/16/2018
"Excellent Service"
I've been doing business with Monument Street Auto for many years and I'm always satisfied with the service I receive. Garry and his team are very professional, nice and dedicated to fixing whatever is wrong with my vehicles. I would highly recommend Monument Street Auto Service to all my friends and family.
Vehicle:
Honda CR-V
Service Date:
04/12/2018
Review Created:
04/16/2018 06:57 AM
Gary W. on 04/16/2018
Gary said the work was good. The service was completed quickly. He had no service problems.
Vehicle:
Nissan Altima
Category:
Service
Service Date:
04/06/2018
Review Created:
04/16/2018
This review was collected via phone interview by Customer Research Inc.
ABNER H. on 04/13/2018
"OIL CHANGE ,,"
ALWAYS CALL ME TO CHECK IF MY CAR WORK WELL AND NEEDS TO CHANGE , AND I APPRECIATED MUCH FOR THERE HARDWORK AND HONESTY ,KEEP UP THE GOOD WORK .THANK YOU
Vehicle:
Nissan Rogue
Service Date:
04/09/2018
Review Created:
04/13/2018 11:00 AM
Gary K. on 04/12/2018
Gary said he was satisfied with the work the staff provided.
Vehicle:
Chevrolet Impala
Category:
Service
Service Date:
04/11/2018
Review Created:
04/12/2018
This review was collected via phone interview by Customer Research Inc.
Jessica A. on 04/06/2018
Jessica said the staff was very helpful, accommodating, friendly, and knowledgeable about everything. Her vehicle died there right as they were closing. She had to leave it there overnight, and they got it in right away the next morning.
Vehicle:
Jeep Cherokee
Category:
Service
Service Date:
03/29/2018
Review Created:
04/06/2018
This review was collected via phone interview by Customer Research Inc.
Zengjin Y. on 04/05/2018
Zengjin said he would recommend this business for service.
Vehicle:
Toyota Highlander
Category:
Service
Service Date:
03/29/2018
Review Created:
04/05/2018
This review was collected via phone interview by Customer Research Inc.
Keon L. on 04/04/2018
Keon said the service was good. The work was done quickly.
Vehicle:
Ford Escape
Category:
Service
Service Date:
04/02/2018
Review Created:
04/04/2018
This review was collected via phone interview by Customer Research Inc.
Ella H. on 04/04/2018
Ella said Gary is wonderful. He is the best. She always gets good service.
Vehicle:
Nissan Rogue
Category:
Service
Service Date:
03/29/2018
Review Created:
04/04/2018
This review was collected via phone interview by Customer Research Inc.
KATHLEEN P. on 03/28/2018
"Amazing Customer Service"
Gary and his team are amazing! You can trust them to do what is best for you and your car. I've been coming here for ~ 8 years and they are just as amazing today as they were back then. I'll be a customer for life.
Vehicle:
Mercedes-Benz C300
Service Date:
03/27/2018
Review Created:
03/28/2018 07:49 PM
ALLISON M. on 03/27/2018
"Honest people and great customer service"
Obviously having car issues can be stressful however Monument St Auto Center makes it as stress free as possible. Friendly, Honest and Dependable
Vehicle:
Honda CR-V
Service Date:
03/26/2018
Review Created:
03/27/2018 11:43 AM
Angela A. on 03/22/2018
Angela said Gary assessed her vehicle in an honest way. She wanted the noise near her rear tires gone, but he told her it was not life-threatening. She was absolutely, totally impressed that Gary called the next day to see if she was satisfied with the work.
Vehicle:
Ford Escape
Category:
Service
Service Date:
02/22/2018
Review Created:
03/22/2018
This review was collected via phone interview by Customer Research Inc.
Kimberly L. on 03/20/2018
Kimberly said she recommends this business for service.
Vehicle:
Chevrolet Cruze
Category:
Service
Service Date:
03/15/2018
Review Created:
03/20/2018
This review was collected via phone interview by Customer Research Inc.
Katie M. on 03/17/2018
Katie said she was pleased with the customer service, and the way the business handled everything. She stated she is not easy to please.
Vehicle:
Nissan Xterra
Category:
Service
Service Date:
03/16/2018
Review Created:
03/17/2018
This review was collected via phone interview by Customer Research Inc.
John R. on 03/15/2018
John said the employees were friendly. They were polite. They provided fast customer service. The work was efficient.
Vehicle:
Chevrolet Chevy Express
Category:
Service
Service Date:
03/14/2018
Review Created:
03/15/2018
This review was collected via phone interview by Customer Research Inc.
Jim S. on 03/15/2018
Jim said the staff are always great. He never has issues with them.
Vehicle:
Chrysler PT Cruiser
Category:
Service
Service Date:
02/23/2018
Review Created:
03/15/2018
This review was collected via phone interview by Customer Research Inc.
NEIL M. on 03/13/2018
"Service Feedback"
The customer service was great. I stated what I needed done and was out in under 3 minutes. I left and went to work and returned approx 3 hrs later, paid, collected my vehicle and was on my way. No problems whatsoever.
The only reason you do not get 5 stars is because I was not given an estimated time of completion. That may have been because they did not know what they would have found with my brakes, but an estimated time could have still been given and revised based on findings.
The only reason you do not get 5 stars is because I was not given an estimated time of completion. That may have been because they did not know what they would have found with my brakes, but an estimated time could have still been given and revised based on findings.
Vehicle:
Kia Sorento
Service Date:
03/08/2018
Review Created:
03/13/2018 06:11 AM
Nick C. on 03/13/2018
Nick said the employees were trustworthy and provided good service.
Vehicle:
Lexus IS 250
Category:
Service
Service Date:
03/09/2018
Review Created:
03/13/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 788 in total