Monument St Auto Center


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

725 Reviews

98% Would Recommend
Latest Review 14 days ago
BETH M. on 11/29/2017
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"Always courteous!"
Monument street auto is not only super convenient, if you work on the JHH medical campus, but they are always courteous and not trying to bleed you for money! They are honest, do good work, and are finished by the time you are ready to leave work. I had them wash my car and clean the inside as well, this past visit, and they did an exceptional job with that, too!
Vehicle: Honda Odyssey
Service Date: 11/28/2017
Review Created: 11/29/2017 05:35 AM
Andrew W. on 11/29/2017
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Andrew said the business is fantastic, and they provided great customer service.
Vehicle: Ford Explorer
Category: Service
Service Date: 10/31/2017
Review Created: 11/29/2017
This review was collected via phone interview by Customer Research Inc.
Tionna P. on 11/28/2017
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Tionna said the business did a great job and it was done in a timely manner.
Vehicle: Nissan Sentra
Category: Service
Service Date: 10/27/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
William J. on 11/22/2017
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William said the service was good at the business.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 11/17/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
Donald K. on 11/22/2017
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Donald said the employees provided prompt service. They answered all his service questions.
Vehicle: Ram 1500
Category: Service
Service Date: 11/16/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
JASON C. on 11/21/2017
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"Good, responsive service, and flexible schedule"
Always helpful, quick turnaround, and I love that we can get repairs the same day and typically any day of the week.
Vehicle: Ford Transit Van
Service Date: 11/20/2017
Review Created: 11/21/2017 06:31 AM
Gregory D. on 11/18/2017
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Gregory said the facility took care of everything he wanted. He was in and out in no time.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 11/13/2017
Review Created: 11/18/2017
This review was collected via phone interview by Customer Research Inc.
KEN C. on 11/17/2017
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"excellent service"
I have been taking my truck to Monument Street for the past 5 years. It is a diesel which makes it a bit more unique. their service has always been excellent, pricing is great with honest assessment of the issues. Gary and the team there are great.
Vehicle: Dodge Pickup
Service Date: 11/16/2017
Review Created: 11/17/2017 06:02 AM
KIM S. on 11/16/2017
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"Dead battery "
Quick, professional, clear, honest, thorough, warm and friendly!
Vehicle: Nissan Altima
Service Date: 11/16/2017
Review Created: 11/16/2017 08:07 PM
Gary W. on 11/16/2017
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Gary said the staff provided good customer service. There were no problems with his vehicle.
Vehicle: Nissan Altima
Category: Service
Service Date: 09/22/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
TARCIA S. on 11/15/2017
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"No waiting"
My vehicle is serviced while I work and not while I wait.
Vehicle: Lincoln MKX
Service Date: 11/09/2017
Review Created: 11/15/2017 08:48 AM
Affiong A. on 11/15/2017
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Spoke with Angela. She said the staff was nice and friendly.
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/11/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Tameka S. on 11/15/2017
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Tameka said the business was convenient, quick, and affordable.
Vehicle: Nissan JUKE
Category: Service
Service Date: 10/12/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
QUINCEY P. on 11/13/2017
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"great personality;professional staff,& do good work"
great
Vehicle: Ford F-150
Service Date: 11/06/2017
Review Created: 11/13/2017 04:57 AM
AL M. on 11/08/2017
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"They earn my business again and again."
Garry and his technicians do a great job. Trust and quality are the two big keys to doing business with and automotive repair shop, and quite simply these guys have hit both marks for me for over a decade. They've earned my trust by treating me right every time I come in. They've earned my complete trust, so I never have a doubt as to the actual work that's needed or the quality of the service performed. I drive over 40 minutes to get to their shop passing by probably hundreds of others, but I completely trust these guys and will continue to take my all my vehicles there.
Vehicle: Honda Odyssey
Service Date: 11/06/2017
Review Created: 11/08/2017 04:48 PM
Paul W. on 11/08/2017
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Paul said he was pleased with the service, however the tires were scuffed.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 11/02/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
James B. on 11/07/2017
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James said the service is great. Everything was done properly and on time.
Vehicle: Nissan Frontier
Category: Service
Service Date: 11/02/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
HERBERT B. on 11/06/2017
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"Excellent work!"
You found the problem and fixed it. Very pleased with the effort .
Vehicle: Jeep Grand Cherokee
Service Date: 11/03/2017
Review Created: 11/06/2017 11:46 AM
Sarah B. on 10/27/2017
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Sarah said the staff is really nice and easy to work with.
Vehicle: Chevrolet Spark
Category: Service
Service Date: 10/23/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Corey W. on 10/25/2017
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Corey said there was some miscommunication on the time they would be finished with her vehicle. She had to spend extra money for a neighbor to give her a ride and she had to wait for her vehicle.
Vehicle: Audi A3
Category: Service
Service Date: 10/20/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
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