Monument St Auto Center

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410-522-3737
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(982 Reviews)
5 star
82%
4 star
13%
3 star
2%
2 star
<1%
1 star
1%

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
98% Would Recommend
Latest Review 3 days ago

Reviews

SC
STEPHANIE C.
Parkville, MD
Nissan Altima
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2020
Good service
I was pleased with the brake work, little disappointed that tires did not get adequate air. Otherwise I am happy with all work I’ve had done now and previously.😊
Recommended
AF
Antonio F.
Essex, MD
Buick LaCrosse
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/19/2020 Category: Service
Antonio said he is very happy with services.
Recommended
George M. from Monument St Auto Center responded on 08/25/2020

Antonio, thanks for choosing Monument Street Auto. We appreciate you taking the time to complete a review and for recommending MSAC. 

Our shop has the knowledge, tools, and experience to keep your vehicles in top notch condition.
We Do it All From A to Z - Imports and Domestics - Thanks again for recommending our Shop.
Call us for All of your automotive needs 410-522-3737

Verified Customer
Baltimore, MD
Lincoln MKX
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2020
Convience
Had an issue with my car over the weekend. Gary was able to diagnosis and correct the problem on Monday.
Recommended
George M. from Monument St Auto Center responded on 04/06/2020

Thank you for choosing MSAC and taking the time to complete our service review.

We have the knowledge, tools, and experience to keep your vehicles in top notch condition.
We Do it All From A to Z - Imports and Domestics - Thanks again for recommending our Shop.
Call us for All your automotive needs 410-522-3737

Verified Customer
Perry Hall, MD
Volvo XC60
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2020
New tires
Came in to get two tires put on and found out I needed two more. Although the final price tag was higher than I expected they were able to get me what I needed and on the road that same day.
Recommended
George M. from Monument St Auto Center responded on 02/11/2020

Thanks for choosing MSAC and for taking the time to complete our service review. We appreciate the recommendation.

We have the knowledge, tools, and experience to keep your vehicles in top notch condition.
We Do it All From A to Z - Imports and Domestics

Call us for All of Your Automotive needs 410-522-3737

AH
ABNER H.
Edgewood, MD
Nissan Rogue
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2019
oil change
i would to appreciate liz for taking care of my car everytime i do service car care. tel hows going on my car need to fix or change parts .thank you very much.
Recommended
George M. from Monument St Auto Center responded on 08/14/2019

Thanks for the Recommendation Abner.
We have the knowledge, tools, and experience to keep your vehicles in top notch condition. 

Thanks again for recommending our Shop and for giving Liz a high mark! ~ Call us for All your automotive needs!
410-522-3737

SS
Santosh S.
Essex, MD
Toyota Corolla
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2019 Category: Service
Santosh said he would recommend the business for service.
Recommended
CL
Cody L.
Baltimore, MD
Honda Accord Sdn
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2018 Category: Service
Cody said the service he received went well.
Recommended
WA
WILLIAM A.
Finksburg, MD
Nissan Rogue
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2018
Convenience. Fast service.
I went for an oil change. Quick in and out service.
Recommended
LC
Lacrecha C.
Baltimore, MD
Ford Escape
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2018 Category: Service
Lacrecha said the business was efficient but she wishes they would have run a test that would have told her what problems were wrong, because she ended up going to another business because an issue occurred and she feels if they ran that test he could of gotten everything done in one place.
Recommended
EC
Earl C.
Baltimore, MD
Honda CR-Z
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2018 Category: Service
Earl said it took longer than he expected. He assumed the service could be done in a day.
Recommended
FI
Francis I.
Baltimore, MD
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2018 Category: Service
Francis said his vehicle has a service insufficiency that needs to be corrected.
Recommended
ND
Nathaniel D.
Maryland
Chevrolet Impala
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2018 Category: Service
Nathaniel said everything was fine. He has no complaints.
Recommended
TE
Tomi E.
Baltimore, MD
Mercedes-Benz C300
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2018 Category: Service
Tomi said it is satisfactory, and he would recommend the business for service.
Recommended
CN
Chaula N.
Baltimore, MD
Honda Accord Sdn
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2018 Category: Service
Chaula said she's already followed up with the manager about someone spilling something in her vehicle and taking it through a drive through restaurant. She appreciates him looking into it, and would recommend the business for service.
Recommended
NM
NEIL M.
Owings Mills, MD
Kia Sorento
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2018
Service Feedback
The customer service was great. I stated what I needed done and was out in under 3 minutes. I left and went to work and returned approx 3 hrs later, paid, collected my vehicle and was on my way. No problems whatsoever.

The only reason you do not get 5 stars is because I was not given an estimated time of completion. That may have been because they did not know what they would have found with my brakes, but an estimated time could have still been given and revised based on findings.
Recommended