Monument St Auto Center


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

785 Reviews

98% Would Recommend
Latest Review 3 days ago
NEIL M. on 03/13/2018
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"Service Feedback"
The customer service was great. I stated what I needed done and was out in under 3 minutes. I left and went to work and returned approx 3 hrs later, paid, collected my vehicle and was on my way. No problems whatsoever.

The only reason you do not get 5 stars is because I was not given an estimated time of completion. That may have been because they did not know what they would have found with my brakes, but an estimated time could have still been given and revised based on findings.
Vehicle: Kia Sorento
Service Date: 03/08/2018
Review Created: 03/13/2018 06:11 AM
Kevin M. on 02/03/2018
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Kevin said his vehicle still has the same issue after his service visit.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 02/02/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
TOM B. on 01/30/2018
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"Convenient and Good price "
4/5 stars.

Took in my car after massive amounts of oil leaking due to not changing the o-ring correctly. Gary and his staff changed the timing belt and pulley and my car runs like a champ!

Less one star due to my car smelling like cigarettes and the fact it took 3 days instead of the expected one day for service..
Vehicle: Lexus GS 300
Service Date: 01/26/2018
Review Created: 01/30/2018 04:08 PM
CHIH G. on 01/20/2018
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"Customer Service "
I wanted to give 5 stars because the customer service is top notch. Gary is always friendly and accommodating. The price for oil change was same as Mazda dealership but the convenience of leaving car and taking shuttle to Hopkins was worth so much more to avoid waiting or getting ride back/forth to Mazda. I dropped it a star bc I got a car wash and they did a great job vacuuming and the outside but they didn’t touch the dashboard or any of the panels. There was still a layer of dust and dog hair, big part of the reason I wanted the interior done. I’d still recommend tho, just check that before you drive off
Vehicle: Mazda Mazda3
Service Date: 01/18/2018
Review Created: 01/20/2018 09:41 AM
Kaisha H. on 01/18/2018
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Kaisha said Elizabeth is great.
Vehicle: Jeep Patriot
Category: Service
Service Date: 01/16/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Olufemi A. on 12/20/2017
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Olufemi said the employees were good, but the vehicle ended up having the same problems as it had before.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/14/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
JASON C. on 11/21/2017
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"Good, responsive service, and flexible schedule"
Always helpful, quick turnaround, and I love that we can get repairs the same day and typically any day of the week.
Vehicle: Ford Transit Van
Service Date: 11/20/2017
Review Created: 11/21/2017 06:31 AM
Paul W. on 11/08/2017
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Paul said he was pleased with the service, however the tires were scuffed.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 11/02/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Corey W. on 10/25/2017
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Corey said there was some miscommunication on the time they would be finished with her vehicle. She had to spend extra money for a neighbor to give her a ride and she had to wait for her vehicle.
Vehicle: Audi A3
Category: Service
Service Date: 10/20/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Dexter L. on 09/26/2017
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Spoke with Quentin. He said the business has been working on his vehicles for a while and he would recommend them for service.
Vehicle: Nissan Altima
Category: Service
Service Date: 09/19/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
Yaohun Z. on 07/30/2017
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Yaohun said his experience with this business was good. He would use them again.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/26/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
David C. on 07/12/2017
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David said he thought the business was a little expensive.
Vehicle: Toyota Highlander
Category: Service
Service Date: 06/30/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
ABNER H. on 06/23/2017
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"tire"
always good doing business with gary staff...
Vehicle: Nissan Rogue
Service Date: 06/09/2017
Review Created: 06/23/2017 06:31 AM
Antonia U. on 06/20/2017
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Antonia said she recommends this business and they are friendly.
Vehicle: Acura 3.2TL
Category: Service
Service Date: 06/19/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Gervin W. on 05/24/2017
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Gervin said he would recommend this business for service.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 05/23/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Garrett Z. on 04/07/2017
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Garrett said they were very friendly but a little disorganized.
Vehicle: Acura Legend
Category: Service
Service Date: 04/05/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
Aisha P. on 03/08/2017
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Aisha said this business only cleaned half of the interior of the vehicle, but they made it right.
Vehicle: Mercedes-Benz C250
Category: Service
Service Date: 02/20/2017
Review Created: 03/08/2017
This review was collected via phone interview by Customer Research Inc.
Ashlyn M. on 02/07/2017
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Ashlyn said the service is great, but she was a little unclear about how much it was going to cost and clearer communication would have been helpful.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 02/03/2017
Review Created: 02/07/2017
This review was collected via phone interview by Customer Research Inc.
John D. on 12/21/2016
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John said this business is conveniently located.
Vehicle: Chevrolet Lumina
Category: Service
Service Date: 11/28/2016
Review Created: 12/21/2016
This review was collected via phone interview by Customer Research Inc.
Amanda W. on 12/16/2016
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Amanda said this business provided good service.
Vehicle: Honda Civic
Category: Service
Service Date: 11/18/2016
Review Created: 12/16/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 115 in total