Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

831 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


EC
Earl C.
Baltimore, MD
Honda CR-Z
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Earl said it took longer than he expected. He assumed the service could be done in a day.
This review was collected via phone interview by Customer Research Inc.

FI
Francis I.
Baltimore, MD
Mercedes-Benz CLS-Class
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2018 Category: Service
Francis said his vehicle has a service insufficiency that needs to be corrected.
This review was collected via phone interview by Customer Research Inc.

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Nathaniel D.
Maryland
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Nathaniel said everything was fine. He has no complaints.
This review was collected via phone interview by Customer Research Inc.

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Tomi E.
Baltimore, MD
Mercedes-Benz C300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Tomi said it is satisfactory, and he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CN
Chaula N.
Baltimore, MD
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Chaula said she's already followed up with the manager about someone spilling something in her vehicle and taking it through a drive through restaurant. She appreciates him looking into it, and would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

NM
NEIL M.
Owings Mills, MD
Kia Sorento
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018
Service Feedback
The customer service was great. I stated what I needed done and was out in under 3 minutes. I left and went to work and returned approx 3 hrs later, paid, collected my vehicle and was on my way. No problems whatsoever.

The only reason you do not get 5 stars is because I was not given an estimated time of completion. That may have been because they did not know what they would have found with my brakes, but an estimated time could have still been given and revised based on findings.

KM
Kevin M.
Baltimore, MD
Chevrolet Traverse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Kevin said his vehicle still has the same issue after his service visit.
This review was collected via phone interview by Customer Research Inc.

TB
TOM B.
Baltimore, MD
Lexus GS 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2018
Convenient and Good price
4/5 stars.

Took in my car after massive amounts of oil leaking due to not changing the o-ring correctly. Gary and his staff changed the timing belt and pulley and my car runs like a champ!

Less one star due to my car smelling like cigarettes and the fact it took 3 days instead of the expected one day for service..

CG
CHIH G.
Baltimore, MD
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2018
Customer Service
I wanted to give 5 stars because the customer service is top notch. Gary is always friendly and accommodating. The price for oil change was same as Mazda dealership but the convenience of leaving car and taking shuttle to Hopkins was worth so much more to avoid waiting or getting ride back/forth to Mazda. I dropped it a star bc I got a car wash and they did a great job vacuuming and the outside but they didn’t touch the dashboard or any of the panels. There was still a layer of dust and dog hair, big part of the reason I wanted the interior done. I’d still recommend tho, just check that before you drive off

KH
Kaisha H.
Parkville, MD
Jeep Patriot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Kaisha said Elizabeth is great.
This review was collected via phone interview by Customer Research Inc.

OA
Olufemi A.
Severn, MD
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Olufemi said the employees were good, but the vehicle ended up having the same problems as it had before.
This review was collected via phone interview by Customer Research Inc.

JC
JASON C.
Rosedale, MD
Ford Transit Van
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017
Good, responsive service, and flexible schedule
Always helpful, quick turnaround, and I love that we can get repairs the same day and typically any day of the week.

PW
Paul W.
Baltimore, MD
MINI Cooper Hardtop
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2017 Category: Service
Paul said he was pleased with the service, however the tires were scuffed.
This review was collected via phone interview by Customer Research Inc.

CW
Corey W.
Maryland
Audi A3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2017 Category: Service
Corey said there was some miscommunication on the time they would be finished with her vehicle. She had to spend extra money for a neighbor to give her a ride and she had to wait for her vehicle.
This review was collected via phone interview by Customer Research Inc.

DL
Dexter L.
Randallstown, MD
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2017 Category: Service
Spoke with Quentin. He said the business has been working on his vehicles for a while and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

YZ
Yaohun Z.
Elkridge, MD
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2017 Category: Service
Yaohun said his experience with this business was good. He would use them again.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
Alexandria, VA
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017 Category: Service
David said he thought the business was a little expensive.
This review was collected via phone interview by Customer Research Inc.

AH
ABNER H.
Edgewood, MD
Nissan Rogue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017
tire
always good doing business with gary staff...

AU
Antonia U.
Baltimore, MD
Acura 3.2TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2017 Category: Service
Antonia said she recommends this business and they are friendly.
This review was collected via phone interview by Customer Research Inc.

GW
Gervin W.
Baltimore, MD
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2017 Category: Service
Gervin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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