Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

239 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Arnold, MD
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Great service.
Knowledgeable, friendly staff. Timely service.

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Zachary V.
Maryland
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Zachary said they were nice, they gave a good price and they did a good job
This review was collected via phone interview by Customer Research Inc.

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Brian T.
Glen Burnie, MD
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Tire mount/balance
Went here b/c I had a bubble in one of my tires from poor road work on MD 295. Decided to replace all with Michelin tires. Tires were quickly done, and I was on my merry way. I did have to come back a few days later because I got a screw in one of the tires from driving through Baltimore (thanks Baltimore!). Ray had a new tire ordered up and it was delivered <2 hours later. Changed over quickly, and I took the old tire with for warranty claim. Very easy to get in and out and to deal with.

I'll continue going here, as I have for the last 6 1/2 years.

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Micheal A.
Maryland
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Michael said they were very quick, prompt and thorough. They made sure he was comfortable during the repairs. He'll use them again.
This review was collected via phone interview by Customer Research Inc.

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Bill C.
Pasadena, MD
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Bill said he received excellent service at the business.
This review was collected via phone interview by Customer Research Inc.

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Mark M.
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Wheel bearing replaced
Always excellent service and care of my vehicle 07 a8l very helpful with issues on car

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Brian T.
Glen Burnie, MD
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Good place to go
I've been going to RAI for the past 6 1/2 years now. They've been great to me from day 1. I'm on my 3rd Audi, and they've taken care of things on each one. This last time I was getting tires changed. One tire got a bubble in from MD 295, and I decided to change them all. Had the tires shipped there and all were changed without any fuss. I also got to check out under the car for any damage and the tech showed me where the control arm bushing was starting to wear. I'm still under warranty, so I have an appointment with Audi to take care of this. They also let me take back the 3 good tires to keep as spares or sell.

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Adam G.
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Efficient, knowledgeable, great value
As always, these guys over-performed.

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Thomas M.
Maryland
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018 Category: Service
Thomas said the employees do pretty good work and they helped in diagnosing the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Andrew W.
Maryland
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Rena. She said the business's service was great, they explained everything and Ray was great.
This review was collected via phone interview by Customer Research Inc.

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Christanty P.
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Excellent and reliable
RAI Mechanics are high skilled. They know what they’re doing. They’ve been doing excellent work on my 2002 Boxster. Their price is very reasonable. My car is driving very well and smoothly since I brought it to RAI for maintenance and repair. I highly recommend this shop, especially for German cars.

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Bill C.
Pasadena, MD
BMW M5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Bill said the service he got was very good. The staff know their stuff and he always goes there.
This review was collected via phone interview by Customer Research Inc.

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Jay S.
Maryland
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Jay said they are easy to work with and start the service right away. They are quick and very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

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Joann E.
Maryland
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Joann said the customer service was great. She was educated on the repairs that were needed and was not pressured. She had an overall pleasant experience.
This review was collected via phone interview by Customer Research Inc.

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Chad M.
Maryland
Volkswagen Golf R
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Chad said they did a good job.
This review was collected via phone interview by Customer Research Inc.

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Chris R.
Maryland
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Chris said the staff have done good work since he started going to this business. They always get his vehicle done for him when he needs it.
This review was collected via phone interview by Customer Research Inc.

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David B.
Maryland
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
David said he appreciated the way he was contacted with status updates. However, the service repairs were a bit pricey.
This review was collected via phone interview by Customer Research Inc.

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Frederick J.
Maryland
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Frederick said that the staff is very informative, transparent and the work performed by the place was quality.
This review was collected via phone interview by Customer Research Inc.

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Kevin H.
Maryland
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Kevin said the employees did an excellent job, and did it with a smile.
This review was collected via phone interview by Customer Research Inc.

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Jon B.
Maryland
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Jon said the staff were very good, very thorough, and very attentive to his needs.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 239 in total