Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

249 Reviews

98% Would Recommend
Latest Review 7 days ago

Reviews


CR
Chris R.
Maryland
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Chris said he's always received great service and the staff treat all of the customer's good.
This review was collected via phone interview by Customer Research Inc.

HB
Henri B.
Windsor Mill, MD
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Henri said they fixed everything that needed fixing and saved him some money.
This review was collected via phone interview by Customer Research Inc.

KC
Kevin C.
Temple Hills, MD
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
Excellent shop
RAI is very knowledgeable and the price is reasonable.

DC
Dale C.
Glen Burnie, MD
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Dale said the business specializes in his vehicle and they do good work.
This review was collected via phone interview by Customer Research Inc.

DE
David E.
Rosedale, MD
Audi S8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Best place to go for all German cars in Baltimore
Great service as alway!

TE
Terrell E.
Maryland
Audi A5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Terrell said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

SL
Shelby L.
Maryland
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018 Category: Service
Shelby said the service was good but it took an hour longer than she anticipated.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Strut repair
Always great svc from ray and crew excellent prices

JI
Jim I.
Maryland
Audi TT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Jim said he had to make a second visit to the business.
This review was collected via phone interview by Customer Research Inc.

RC
Ronald C.
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Awesome
I was skeptical in trying to find a good mechanic to work on my bmw. I was sent to Rai by one of my dads friends who said this place was the place to go for the type of car I have. I still was weary, but walked in. Not only did they fix my car, these guys were friendly and walked me through every step. I paid some money , but after asking around, I paid less then I would have any where else. I received the attention you would get from a small town at a big name shop in Baltimore. This is why I’m leaving a review. I can’t appreciate them enough. My car drives so freaking well now. I bought this thing from car max and they hid the codes from me. Rai explained the whole tech process to me and with preventive steps my car will last and drive well now. Thank you Rai. For real man.

Verified Customer
Arnold, MD
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Great service.
Knowledgeable, friendly staff. Timely service.

ZV
Zachary V.
Maryland
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Zachary said they were nice, they gave a good price and they did a good job
This review was collected via phone interview by Customer Research Inc.

BT
Brian T.
Glen Burnie, MD
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Tire mount/balance
Went here b/c I had a bubble in one of my tires from poor road work on MD 295. Decided to replace all with Michelin tires. Tires were quickly done, and I was on my merry way. I did have to come back a few days later because I got a screw in one of the tires from driving through Baltimore (thanks Baltimore!). Ray had a new tire ordered up and it was delivered <2 hours later. Changed over quickly, and I took the old tire with for warranty claim. Very easy to get in and out and to deal with.

I'll continue going here, as I have for the last 6 1/2 years.

MA
Micheal A.
Maryland
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Michael said they were very quick, prompt and thorough. They made sure he was comfortable during the repairs. He'll use them again.
This review was collected via phone interview by Customer Research Inc.

BC
Bill C.
Pasadena, MD
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Bill said he received excellent service at the business.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Wheel bearing replaced
Always excellent service and care of my vehicle 07 a8l very helpful with issues on car

BT
Brian T.
Glen Burnie, MD
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Good place to go
I've been going to RAI for the past 6 1/2 years now. They've been great to me from day 1. I'm on my 3rd Audi, and they've taken care of things on each one. This last time I was getting tires changed. One tire got a bubble in from MD 295, and I decided to change them all. Had the tires shipped there and all were changed without any fuss. I also got to check out under the car for any damage and the tech showed me where the control arm bushing was starting to wear. I'm still under warranty, so I have an appointment with Audi to take care of this. They also let me take back the 3 good tires to keep as spares or sell.

AG
Adam G.
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Efficient, knowledgeable, great value
As always, these guys over-performed.

TM
Thomas M.
Maryland
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018 Category: Service
Thomas said the employees do pretty good work and they helped in diagnosing the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

AW
Andrew W.
Maryland
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Rena. She said the business's service was great, they explained everything and Ray was great.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 249 in total