Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

232 Reviews

98% Would Recommend
Latest Review 10 days ago

Reviews


AG
Adam G.
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Efficient, knowledgeable, great value
As always, these guys over-performed.

TM
Thomas M.
Maryland
MINI Cooper Hardtop
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018 Category: Service
Thomas said the employees do pretty good work and they helped in diagnosing the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

AW
Andrew W.
Maryland
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Rena. She said the business's service was great, they explained everything and Ray was great.
This review was collected via phone interview by Customer Research Inc.

CP
Christanty P.
Porsche Boxster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Excellent and reliable
RAI Mechanics are high skilled. They know what they’re doing. They’ve been doing excellent work on my 2002 Boxster. Their price is very reasonable. My car is driving very well and smoothly since I brought it to RAI for maintenance and repair. I highly recommend this shop, especially for German cars.

BC
Bill C.
Pasadena, MD
BMW M5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Bill said the service he got was very good. The staff know their stuff and he always goes there.
This review was collected via phone interview by Customer Research Inc.

JS
Jay S.
Maryland
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Jay said they are easy to work with and start the service right away. They are quick and very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

JE
Joann E.
Maryland
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Joann said the customer service was great. She was educated on the repairs that were needed and was not pressured. She had an overall pleasant experience.
This review was collected via phone interview by Customer Research Inc.

CM
Chad M.
Maryland
Volkswagen Golf R
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Chad said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CR
Chris R.
Maryland
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Chris said the staff have done good work since he started going to this business. They always get his vehicle done for him when he needs it.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Maryland
Volkswagen CC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
David said he appreciated the way he was contacted with status updates. However, the service repairs were a bit pricey.
This review was collected via phone interview by Customer Research Inc.

FJ
Frederick J.
Maryland
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Frederick said that the staff is very informative, transparent and the work performed by the place was quality.
This review was collected via phone interview by Customer Research Inc.

KH
Kevin H.
Maryland
Porsche Boxster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Kevin said the employees did an excellent job, and did it with a smile.
This review was collected via phone interview by Customer Research Inc.

JB
Jon B.
Maryland
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Jon said the staff were very good, very thorough, and very attentive to his needs.
This review was collected via phone interview by Customer Research Inc.

KC
Kevin C.
Frederick, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018
Audi S4 service
Great experience with RAI. Had a major amount of work done on my S4 and they were great to work with. Ray kept me posted throughout the process and the tech (Steve) working on my car was great as well. Nothing but good things to say and I would reccomend using them. Even though I live in Frederick, Md I plan on making the hike to RAI down the road whenever my cars need service or work done. Well worth the hour long drive.

MS
Matt S.
Baltimore, MD
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Matt said that the facility completed the work on time, did a good job and provided a good price.
This review was collected via phone interview by Customer Research Inc.

RC
Ronique C.
Maryland
Volkswagen CC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Ronique said the staff seemed knowledgeable about everything they talked to him about.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Maryland
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Chris said the service was great. The employees were knowledgeable and timely.
This review was collected via phone interview by Customer Research Inc.

AD
Al D.
Maryland
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Al said the staff were very friendly and they did a good job.
This review was collected via phone interview by Customer Research Inc.

NK
Nichloas K.
Maryland
Volkswagen Golf GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Nicholas said the business had friendly service. They were able to get him in on a weekend. They got him right in, and helped him out.
This review was collected via phone interview by Customer Research Inc.

MJ
Mike J.
Essex, MD
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Mike said that the owner of the facility is great.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 232 in total