Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

260 Reviews

98% Would Recommend
Latest Review 10 days ago

Reviews


AE
Alexsander E.
Pikesville, MD
Volkswagen Jetta
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/09/2017
Not the best
My car was towed in for a faulty fuel pump , they replaced the fuel pump and my gas gauge isn't accurate I'll have a full tank and it'll say I'm at half tank and won't move from there

GS
Gerald S.
Charleston, SC
Mercedes-Benz E320
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2016
All the credentials are here. the follow-thru is not.
My daughter's car broke down 1 mile away from the repair site. We had to have it towed to her home. Does anyone do a test-drive anymore?
Dave G., Project Manager from R A I Motorsport responded on 04/02/2016

Gerald,

your daughters car left here in a rough running condition with many problems on her vehicle. Our records indicate that you did not complete all the recommended repairs on the vehicle and were warned the car would break down. Bottom line is if you dont approve our repairs we can not fix it


CL
Carlos L.
Perry Hall, MD
Audi A4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2015 Category: Service
Carlos said he got a brand new clutch installed. As he was getting his vehicle back, he told the business the clutch felt was bad. He stated Ray also felt the issues. It was determined that there was a manufacturing defect in the clutch. The manufacturer told him they would replace the clutch free of charge, but the business wanted to charge him another $900 for labor. He stated he felt like it was not his fault that the clutch was bad and should not have to pay for the replacement labor. This business does good work.
This review was collected via phone interview by Customer Research Inc.
Ray I. from R A I Motorsport responded on 07/25/2015

I am very sorry about this situation. Unfortunately when it comes to aftermarket performance or racing parts we can not offer any warranty. The price for the clutch replacement was 600 not 900. I also offered to further discount the job based on the true time spent in the job. Again I am very sorry and I am still willing to work with you on resolution. Thanks. 

RAI Motorsport

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