Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82
4.8

( 277 Reviews )

98% Would Recommend
Latest Review 2 days ago

Reviews


SL
Shelby L.
Maryland
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018 Category: Service
Shelby said the service was good but it took an hour longer than she anticipated.
This review was collected via phone interview by Customer Research Inc.

JI
Jim I.
Maryland
Audi TT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Jim said he had to make a second visit to the business.
This review was collected via phone interview by Customer Research Inc.

TM
Thomas M.
Maryland
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018 Category: Service
Thomas said the employees do pretty good work and they helped in diagnosing the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

GH
George H.
Dundalk, MD
BMW 328i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2018 Category: Service
Spoke with Paul. He said the business was honest.
This review was collected via phone interview by Customer Research Inc.

ES
Emmuanel S.
Middle River, MD
Mercedes-Benz ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017
MERCEDES BENZ ML350
Tech was knowledgeable.

KE
Kirt E.
Baltimore, MD
Audi A6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2017 Category: Service
Kirt said this business does a good job but the staff wouldn't follow up with him.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Dundalk, MD
Volkswagen GTI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Ryan said this business is knowledgeable, and they did everything he needed.
This review was collected via phone interview by Customer Research Inc.

CS
Christopher S.
Rosedale, MD
BMW 540i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017
Honestly worth making the trip.
I live in Bowie MD. I continue to get my repairs done here. I have a 20 year old 540i and they go to the limits to make my repairs affordable and noticeably well done. I would recommend to anyone that if the are fed up with the hassle at the dealer besides the outrageous cost go to RAI. Unless you like the loaner which seems really expensive per repair.
Sincerely,
Chris Smith

LH
Leah H.
Dundalk, MD
Mercedes-Benz C230
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017
Detail Oriented
Very knowledgeable and honest; provided in-depth analysis of inspection of vehicle but for some reason I am out of windshield wiper fluid...

RJ
Raychel J.
Sparrows Point, MD
Mercedes-Benz ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2017 Category: Service
Raychel said they did a great job and it was done on time. They were nice, helpful, and friendly.
This review was collected via phone interview by Customer Research Inc.

RH
Ross H.
Baltimore, MD
MINI Cooper
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2017 Category: Service
Ross said this business did a good job and the cost was low, but the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

KL
Kai L.
Parkville, MD
Volkswagen GLI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2017 Category: Service
Kai said the service was pretty good. The service was finished on time.
This review was collected via phone interview by Customer Research Inc.

DH
Donna H.
Dundalk, MD
BMW 335xi
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2016
I like the place.
Great service but needs to be more accurate regarding when things will be done. Also my BMW is a 328 not a 335!

SR
Seann R.
Nottingham, MD
Audi A6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2016 Category: Service
Seann said he would recommend this business for service. He is happy with the business.
This review was collected via phone interview by Customer Research Inc.

CH
Carl H.
Sparrows Point, MD
Volkswagen Golf
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2016 Category: Service
Carl said the cost for the parts were kind of expensive.
This review was collected via phone interview by Customer Research Inc.

MN
Matt N.
Maryland
MINI Cooper
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2016 Category: Service
Matt said the business was pretty good, but they forgot to replace the spark plugs in his vehicle.
This review was collected via phone interview by Customer Research Inc.

KC
Kimberly C.
Middle River, MD
BMW 325i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2016 Category: Service
Spoke with Steven. He said the business does good work.
This review was collected via phone interview by Customer Research Inc.

JY
Jermaine Y.
Essex, MD
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2016 Category: Service
Jermaine said he feels this business was a little more worried about being paid for the service performed instead of him feeling comfortable. At the end of the day, it was all about the money. He said he did not feel comfortable about that.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
Sparrows Point, MD
Volkswagen Rabbit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2016
They did a very detailed inspection of the vehicle while it was in for service
They clearly explained the work that was going to be done and told me what to expect while looking for the problem

BV
Brendon V.
Maryland
Volkswagen GTI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2016 Category: Service
Brendon said the technicians are nice and they do good work at this business.
This review was collected via phone interview by Customer Research Inc.