For a great experience, come in to Thousand Oaks Toyota! Our knowledgeable staff will be happy to assist you whether you're looking for a new or used vehicle in Southern California! For a great experience, come in to Thousand Oaks Toyota! Our knowledgeable staff will be happy to assist you whether you're looking for a new or used vehicle in Southern California!
--Today (Nov. 2021) they refused to give me my last free oil change that they the week before said I would get when I spoke to a service advisor when scheduling my appointment. Today they mentioned for the first time that my 24 months of free service only included 2 oil changes and they would not honor what they told me the week before on the phone. They admitted when they called me 6 months ago (May 2021) saying I needed my oil changed (said then I needed it every six months even though my car said it wasn’t due to Oct. 2021) that I didn’t actually need it changed in May so I wasted what ended up being my last free oil change when I didn’t need one yet.
--Twice I brought my car in to have the navigation system fixed. The first time they told me they fixed it but obviously hadn’t even test driven it to test it out since it didn’t work on my way home and this time told me they couldn’t fix it.
--They previously told me they rotated my tires and then during a later visit when I asked for another tire rotation they said they didn’t rotate my tires since the tires aren’t supposed to be rotated for my car.
--When I bought my car they said the navigation system would start working withing 24 hours, when it didn’t I had to keep calling for help, and then they had me drive back to the dealership to get it activated in person only to find out the dealership hadn’t bothered to request the activation code they needed to activate my navigation system and which took 24 hours to get so they I had wasted my time driving there.