Reviews
TR
TOMAS R.
Fort Worth, TX
Toyota Camry
Verified
Car care
I enjoy coming into such a family friendly environment! The front desk person keeps great conversation while still working and I'm waiting for service to be completed. The guys around the shop are very knowledgeable and helpful. Keep up the great work
Recommended
LJ
Layonne J.
Fort Worth, TX
Dodge Grand Caravan
Verified
Layonne said the business has good customer service. They do good work on her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
DOUGLAS B.
Fort Worth, TX
Honda Civic Sdn
Verified
Brake pads replaced
Everyone there was great & it was completed in a little over an hour
Recommended
MD
MONICA D.
Fort Worth, TX
Kia Soul
Verified
Professional
This place was very clean professional and efficient I was in and out in 30 minutes
Recommended
MP
Mike P.
Fort Worth, TX
Chevrolet Silverado SS
Verified
Mike said the staff at this business was really nice to him. They changed the oil really quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
BW
BRANDI W.
Fort Worth, TX
Ford Expedition
Verified
Perfect
These guys always does a great, and fast job when I need some work done.
Recommended
RC
RON C.
Weatherford, TX
Chevrolet Cruze
Verified
Repair Turbo
Repair of replaced Turbo due to installation issue.
Recommended
AA
Abigail A.
Springtown, TX
Buick Encore
Verified
Abigail said the business does excellent work. The customer service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
RO
RICK O.
Fort Worth, TX
Hyundai Genesis
Verified
Excellent fast service
The staff was professional and my service was performed covert well. The salesroom was clean and orderly. Nice business
Recommended
DC
Doug C.
Fort Worth, TX
Toyota 4Runner
Verified
Doug said the business did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
LJ
Lucero J.
Fort Worth, TX
Nissan Rogue
Verified
Lucero said they had great service and friendly people.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Crowley, TX
Mercedes-Benz C300
Verified
Poor service
Poor customer service, and I will never return. I was not treated with dignity and respect, the two most inportant customer attributes for good customer relations. Your people lied constantly about service information.
WL
Wanda L.
Alvarado, TX
Ford F-150
Verified
Wanda said the service was very good. The work was done fast. The service was easy.
Recommended
This review was collected via phone interview by Customer Research Inc.
CB
Charles B.
Fort Worth, TX
Honda Pilot
Verified
Charles said the mechanics did the job and his vehicle is working.
Recommended
This review was collected via phone interview by Customer Research Inc.
MR
Mike R.
Fort Worth, TX
GMC Sierra 3500
Verified
Mike said the mechanics should have checked the air compressor first before they started any work, this would have saved him a large amount of money. He said he is not unhappy with the service but it would have been nice if they had called first. The communication was not good.
Recommended
This review was collected via phone interview by Customer Research Inc.
AS
Alan S.
Fort Worth, TX
Saturn Aura
Verified
Alan said the manager Brad provided awesome service and everything was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
SM
SARAH M.
Fort Worth, TX
Toyota Prius
Verified
Friendly and helpful
Abbi is always helpful and friendly. She even offered to go to my car in the rain for me!
Recommended
Ronnie A., Owner from Napa Car Care Center responded on 08/14/2018
That is very kind and I will lety her know! Thank you for stoppin by.
Ron ArnoldOwner
817.244.9911
MN
Michael N.
Texas
Ford F-150
Verified
Michael said that the facility charged him, even though his vehicle did not pass inspection.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie A., Owner from Napa Car Care Center responded on 08/14/2018
Michael, that is a Texas state requirement, sir. It has been that way for quite some time. When your vehicle is repaired, you will not be charged for another inspection. Thank you for stopping in.
Ron ArnoldOwner
817.244.9911
JB
Josh B.
Crowley, TX
Toyota Camry Solara
Verified
Josh said he has been a customer for a long time and has always been happy.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie A., Owner from Napa Car Care Center responded on 08/14/2018
Thank you, Josh. My rteam and I will work hard to earn your trust and loyalty.
Thank you,
Owner
817.244.9911
JG
JESSE G.
Weatherford, TX
Chevrolet TrailBlazer
Verified
I went in to have oil change and to get tires rotated. Told the the young lady to also get them to check everything on this vehicle.
I had request for them to check brakes also but no one reported any problems . Two weeks later this car brakes failed and had my friend stuck on the Highway 20. She almost had an accident , had to pull emerg. brakes to stop car. This problem should have checked while was in for oil change and tires rotation. It cost her over 350 dollars to have it pulled to Auto shop and get repaired.
Ronnie A., Owner from Napa Car Care Center responded on 08/14/2018
Mr. Gutierrez, thank you for bringing this to my attention, sir. I would like to know more about what was found. Checking the brake system involves an external, visual inspection only of all the pads, rotors, brake lines, etc., checking for wear, brake fluid leaks, and other associated sustem tell-tale indicators. Saying the “brakes failed” would indicate to me that this was an internal system failure of which we cannot possibly detect visually. I assure you, sir that an anomaly of that caliber would have been found by my technician. I do apologize for your trouble, sir and hope to see you again.
Ron ArnoldOwner
817.244.9911