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WR
Warren R.
Orange, CA
Buick Park Avenue
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/16/2014
Disappointed
I have used Titan Automotive for servicing both of our cars for many years. Approximately two and a half years ago I took my 1994 Buick Park Ave. in to have the air conditioning fixed, spending over $1000. It required a new compressor and other related parts. Since I seldom use this car it was only driven about 1500 miles during this time period, mainly in the winter season. I had a need to drive it recently and found that the AC was not working, so took it back for analysis. I was told the new compressor went out with many metal particle in the system. I was also told that since it was over the one year warranty period they would not remedy the problem unless I again paid to have it done. There was no offer to negotiate. I elected to do without. At least I did not have to pay for the analysis.

Warren Reynolds
Mike F. from Titan Automotive responded on 08/18/2014

Warren
Im sorry your disappointed , we try very hard to keep every one happy, but as stated when you picked up the car, that we are still talking to the supplier to help and we are also going to do something.I will let you know as soon as they get back to me
Mike


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