98% Would Recommend
Latest Review 1 day ago
Verified Customer on 04/24/2018
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"Great Service and very reasonable!"
I’ve always went to the dealership but no longer. I get helped quickly followed by a quote and they have always got me right in. Most importantly it has been out right when they said (earlier this last time) and have never had a repair issue.
Vehicle: Ford Explorer
Service Date: 04/24/2018
Review Created: 04/24/2018 08:14 PM
Liz C. on 04/24/2018
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Liz said the staff knew what they were doing and did a good job. They did not over do things that did not need to be done. They fixed the vehicle , which she really appreciated.
Vehicle: Dodge Pickup
Category: Service
Service Date: 04/20/2018
Review Created: 04/24/2018
This review was collected via phone interview by Customer Research Inc.
Andy M. on 04/18/2018
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Andy said the staff are good people.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 04/17/2018
Review Created: 04/18/2018
This review was collected via phone interview by Customer Research Inc.
Steven W. on 04/17/2018
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Steven said the service provided on his vehicle was convenient.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 04/13/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Richard R. on 04/17/2018
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Richard said he had his tires rotated and the staff did not re-set his sensor so the light came on. The issue was figured out and resolved at another facility without costing him additional money. He said Keith and Jessica were very helpful. .
Vehicle: GMC Yukon
Category: Service
Service Date: 04/14/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Eric W. at Total Auto Care responded on 04/18/2018

Hi Richard this is Fred from Total Auto Care, i reset your TPMS but never rotated your tires , I also installed your lights for you. Im thinking this review is for another shop, because we don't have a Jessica or Keith that work here. Please contact me so we can resolve any issue.

Ada W. on 04/16/2018
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Ada said she had a great experience with the business.
Vehicle: Ford F-150
Category: Service
Service Date: 04/13/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
Ryan O. on 04/14/2018
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Ryan said this business seems to be on top of things. The staff are pretty good and keep trying to fix it even though they don't know what it is.
Vehicle: Ford Ranger
Category: Service
Service Date: 04/05/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
Nate P. on 04/12/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Nate said it took a week for someone to call him back and it took another week for them to go to work on his vehicle. The staff fixed his shifter, but they didn't care whether or not his indicator was working after he got his vehicle back.
Vehicle: Ford Econoline
Category: Service
Service Date: 03/22/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
Eric W. at Total Auto Care responded on 04/12/2018

I'm sorry you had a bad experience but your vechicle came in, in pieces and we where unable to remove the bolt from the thermostate housing and didnt charge you for the labor time we put into it ( over 2hrs). And unfortunatly your shift indictor was broken prior to us working on it, and is seperate from the shift linkage that we replaced.

Darian A. on 04/12/2018
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Darian said this business took care of everything the way they were supposed to.
Vehicle: HUMMER H3
Category: Service
Service Date: 03/26/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
Edwin M. on 03/26/2018
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Edwin said the staff did more for him than it needed to.
Vehicle: Mazda CX-9
Category: Service
Service Date: 03/20/2018
Review Created: 03/26/2018
This review was collected via phone interview by Customer Research Inc.
Sevan S. on 03/26/2018
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Sevan said this business was very good. Fred was the man.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 03/21/2018
Review Created: 03/26/2018
This review was collected via phone interview by Customer Research Inc.
Ivan P. on 03/22/2018
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Ivan said he bought his vehicle from this location and the employees always have treated him royally.
Vehicle: Honda Odyssey
Category: Service
Service Date: 03/09/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Adela G. on 03/22/2018
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Adela said they were pretty quick.
Vehicle: Honda Civic
Category: Service
Service Date: 03/15/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Bryce M. on 03/21/2018
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Bryce said the business was extremely nice and friendly.
Vehicle: Dodge Dart
Category: Service
Service Date: 03/17/2018
Review Created: 03/21/2018
This review was collected via phone interview by Customer Research Inc.
Emilio D. on 03/20/2018
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Emilio said the staff provide really good service.
Vehicle: Chevrolet Caprice Police Patrol Vehicle
Category: Service
Service Date: 03/14/2018
Review Created: 03/20/2018
This review was collected via phone interview by Customer Research Inc.
JENESIS M. on 03/19/2018
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"Appointment"
Service both Customer and Auto were 5 star starting with performance, knowledge, skill, timely, friendly, timely and great listening to the needs of the customer. Offered referral skills for tires when asked since they did not sell the tire.
Vehicle: Hyundai Accent
Service Date: 03/16/2018
Review Created: 03/19/2018 11:26 AM
Floyd L. on 03/16/2018
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Floyd said they got his vehicle running again ,and he was happy with the results.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/09/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Zach S. on 03/16/2018
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Zach said the people at this business are always helpful, and take good care of him.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 01/25/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Nathan D. on 03/16/2018
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Nathan said he has always had good customer service, his vehicle is always taken care of, and if the employees make a mistake it gets corrected with no extra charge.
Vehicle: Chevrolet Tracker
Category: Service
Service Date: 01/04/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
MICHELLE N. on 03/12/2018
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"NEW FUELPUMP, STARTER AND NEW LUMBAR SUPPORT --DONE AND RUNNING AGAIN!!"
Total Auto Care is a rare business who makes customer service their priority!! After a booger of a time diagnosing my hard start chevy, Total Auto Care took the time to find the source and make it right! Just so everyone knows,,,FRED is the best ever!!! He keeps me informed and takes excellent care of my truck.
Vehicle: Chevrolet Silverado 1500
Service Date: 02/19/2018
Review Created: 03/12/2018 09:54 AM
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