Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

649 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


BB
BRIAN B.
Buffalo, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Great Local Service
Very professional and personable, you'll never have to worry about being taken advantage of. Highly recommend!

JM
JOAN M.
Buffalo, NY
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Excellent timely and honest service
I would definitely recommend total automotive to everyone. It is the only place I take my car.

BG
Barbara G.
Buffalo, NY
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
Barbara said the service was good.
This review was collected via phone interview by Customer Research Inc.

PW
PAUL W.
Buffalo, NY
Ford Super Duty F-350 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019
The guys there are great!!
Fast and honest service.

JF
JIM F.
Buffalo, NY
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
friendly people and honest
honest work and professional service

FQ
FRANK Q.
Buffalo, NY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Very honest.
Very professional and honest.They don't try to upsell you on things you don't need.Prices are reasonable too.

Verified Customer
Tonawanda, NY
Chevrolet Trax
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
fast Friendly reliable
Tom and Chris are always there for our car troubles and Maintenance! Fast and friendly and reliable.

SM
STEVE M.
Buffalo, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
QUICK, COURTEOUS, EFFICIENT!!
Called Tues afternoon to schedule a new car insurance inspection.
Brought car in Wed morning--was in and out in under 10 minutes.
Would recommend this level of service to anybody.
Full disclosure--I've worked in an auto dealership for 42 yrs so I know what a BAD service
experience can be.
This was very refreshing.Thanks to all at Total Automotive.

KZ
KATHERINE Z.
Buffalo, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019
Top notch garage!
I have been using Total auto for my auto repairs for 10+ years. Stop in and see Tom or Chris. You will find a friendly shop and quick reasonable repairs.

DB
DAN B.
Buffalo, NY
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Great explanation!
I went in for an oil change and was told about a new service my car needed. None of my past cars needed this service and I was taken aback by sticker shock. Both Tom and Chris took extra time and care to explain to me why the service was needed and what it accomplished. All my follow-up questions were answered thoroughly. After the explanation, I felt very confident about getting the service done to properly protect my investment. Tom and Chris always treat me with respect, never talking down to me over my lack of knowledge. I really appreciate that. Thanks, guys!

RH
RUTH H.
Buffalo, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Wonderful service
Wonderful service: very accommodating; honest and great to work with!!

Verified Customer
Buffalo, NY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Customer service
Excellent customer service and turn around time. Always honest, not trying to steal money from you

DK
David K.
Buffalo, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
David said he has gone to this business before. He likes their operation.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
Buffalo, NY
Chevrolet Chevy Express
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2019 Category: Service
Daniel said he would not recommend the business to others. Their prices are way out of line.
This review was collected via phone interview by Customer Research Inc.

DF
DOUG F.
Tonawanda, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
remote starter
excellent

JB
John B.
Buffalo, NY
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
John said he was very pleased with his service and that's why he keeps coming back.
This review was collected via phone interview by Customer Research Inc.

SW
SARA W.
Buffalo, NY
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Awesome place to take my vehicle
They are very honest and trust them when my vehicle needs repaired. They always fit me in when needed. I will not go anywhere else

BG
BOB G.
Getzville, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
Timely, friendly service
Great job as always. Appreciate knowledgeable, quick, & friendly service. Tom and his staff are top notch!

Verified Customer
Lockport, NY
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Great service
The customer service is amazing here. The employees are very knowledgeable and really seem to care about helping the customer.

SL
Samantha L.
Buffalo, NY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Samantha said the business is quick and the work is good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 649 in total