Overview

Overall Rating 4.98/5Overall Rating 4.98/5Overall Rating 4.98/5Overall Rating 4.98/5rating 4.98

57 Reviews

100% Would Recommend
84% Business Response
Latest Review 8 days ago

Reviews


TK
TIMOTHY K.
Lancaster, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Great Service
great service as always, the service department take care to make sure everything is right.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 02/08/2019

Thank you, Tim. We appreciate the 5 star review. Please let us know of anything you need in the future!


RS
ROBERT S.
Buffalo, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
In and out in a jiffy
and i appreciate the car washed and vaccuumed
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 02/08/2019

Thank you, Robert!


CG
CHERYL G.
East Amherst, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Top Notch Service
I purchased an Alfa Romeo Guilia from Towne Alfa Romeo in December 2017. Whenever there has been any type of issue with the car, whether a routine oil change or factory repair, they have promptly and courteously taken care of everything from walking into the door all the way through vehicle pickup. I highly recommend them!
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 02/08/2019

Thank you for the kind words, Cheryl! Sam and his service team always go the extra mile for their customers. Please let us know of anything you need in the future and we will get it taken care of for you right away. 


RC
RACHEL C.
Orchard Park, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Very Pleased!
Professional, knowledgeable and friendly service and staff
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 02/05/2019

Thank you for the kind words, Rachel! I will be sure to relay this message to Sam in service!


SK
SUSAN K.
East Amherst, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
Great Customer Service
Brought my Car in for an annual inspection. It was fast and they also adjusted my tire pressure slightly and checked my windshield washing fluid on my request.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 01/24/2019

We appreciate the kind words, Susan. Sam and his service team always provide the best customer service possible!


Verified Customer
Williamsville, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Service Department
Very professional & polite. Extremely easy to work with and make appointment.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 01/24/2019

Thank you for the kind words. Please let us know of anything you need in the future!


JH
JAMES H.
Orchard Park, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Service
Sam, very professional, explains things we'll and very knowledgeable of his product. Happy with service first time here but would recommend Sam to others.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 01/24/2019

Thank you for the kind words, James. I will be sure to relay this message to Sam and his service team! They always go the extra mile for their customers. 


KF
KURT F.
Lockport, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
kurt
Car salesman was very efficient and helpful
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 01/24/2019

Thank you for the kind words, Kurt! We hope you are enjoying your new Giulia!


FD
FRANKLIN D.
Orchard Park, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Outstanding Experience
Great people, great service. Thank you Towne! Sam was outstanding.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 01/10/2019

Thank you for the kind words, Frank. I will be sure to relay the message to Sam! He and his service team always provide the best customer service possible for their customers. As always, please contact us with anything you need in the future!


CC
CATHALEEN ANN C.
East Amherst, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2018
Paul and Dan
They have been great answering questions even after the sale!
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 01/10/2019

Thank you for the kind words, Cathaleen. We are here for anything you need with your vehicle!

RF
ROSE ANNA F.
S Cheek, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Excellent Service
Excellent Service
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 11/29/2018

Thank you, Rose!


SK
SUSAN K.
East Amherst, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Quick software update
I brought my Alfa Romeo Stelvio for the recall fix. It was a quick appointment and was completed in under an hour as scheduled. I waited in the comfortable lounge area. Sam was very professional as usual.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 11/12/2018

Thank you for the kind words, Susan. I will be sure to relay the message to Sam. He and his team always provide the best customer service possible!


Verified Customer
Lake Ariel, PA
Alfa Romeo SPI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
employees everyone excellent
astonishing !!!!!!!!!!!!!!!!!!!!
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 11/12/2018

Thank you for the kind review!


GO
GERARD O.
East Amherst, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Recall service
Set up an appointment with Sam, your service manager, to have the service taken care of. Very convenient and accommodating to my schedule. Took about 40 minutes, which is what Sam told me, and he took care of checking the air pressure in the tires as well as installing WeatherTech floor mats. Great job!
Also have to say thanks to Paul and Dan for being patient in showing me some of the finer points of the car and answering my questions and making the Alfa experience top notch
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 10/29/2018

Thank you for the kind words, Jerry. Sam and his service team do a truly exceptional job! Dan and myself are always here to help with any questions you have. Thank you again, Jerry!


TS
TIMOTHY S.
Clarence, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Great cars, great people, great experience.
Great people, knowledgeable yet informal. Great brands, diversity of stock models and colors to choose from. Great experience, zero pressure, predominance talking cars and features, comparably very little paper, outstanding pick-up attention to details.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 10/29/2018

Thank you for the kind words, Tim. We appreciate your business! Please let us know of anything you need in the future and we hope you are enjoying your new Stelvio!


TK
TIMOTHY K.
Lancaster, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Great Service
as always great service
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 10/29/2018

Thank you, Tim!


RS
ROBERT S.
Buffalo, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
ease, value, expertise
After repairs were complete, car was dropped off at my office, which was most convenient for me.
I like that the car comes back to me clean, both interior and exterior.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 10/29/2018

Thank you for the kind words, Robert. We always strive to provide the best customer service and make it as easy as possible for our customers. 


NM
NIKHILES M.
Grand Island, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Best service
Staff is very prompt and courteous - a great service for a "recall" service visit.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 10/16/2018

Thank you for the kind words, Nikhiles! As always please contact us with anything you need in the future!


Verified Customer
Cheektowaga, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Software updates
5 Stars
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 10/08/2018

Thank you for the 5 star review!


DM
DONNA M.
Buffalo, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
D Menza
First class service, very personalized.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 10/08/2018

Thank you! We appreciate the kind words.


Displaying Review 1 - 20 of 57 in total