Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97
5.0

( 97 Reviews )

100% Would Recommend
84% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Buffalo, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019
exceptional service
extremely accommodating , professional and provided excellent service

MS
MICHAEL S.
Lancaster, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019
GREAT SERVICE DEPARTMENT
No car is mechanically free of all issues, but Sam and his staff know how to trouble shoot a problem, if one should arise.I was happy with the work they did on my Alfa, as well as Alfa Romeo's premium customer service.

Verified Customer
Buffalo, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019
Great customer service
Sam was very professional and accommodating

SC
STEPHEN C.
Amherst, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019
Service
Very efficient

MS
MARK S.
Buffalo, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019
The people
Timing of work was perfect and as promised! Thank you soooooo much Sam!!

FT
FLORENCE T.
North Tonawanda, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019
Flora
They were very professional. Everything went as discussed. Car came in when they said and the numbers were accurate

KM
KEVIN M.
East Amherst, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019
Great service
Prompt and convenient
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 11/15/2019

Thank you for the 5 star review, Kevin!


PD
PATRICK D.
Hamburg, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
Great service , great staff
Pleasurable experience
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 11/15/2019

Thank you for the kind review, Patrick!


MS
MICHAEL S.
Lancaster, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
Knowledgeable staff
Wanted to place some snow tires on my alpha , there service and parts department are the best. Sam was able to set me up with winter rims , and the package was less expensive , than some competitors.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 11/15/2019

Thank you for the kind review, Michael. Sam and his service team always go the extra mile for their customers. As always, please let us know of anything we can do for you in the future!


GO
GERARD O.
East Amherst, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Regular maintenance - oil change -tire rotation
Sam and his crew are terrific. Not only was the work done in a timely manner, but my car was washed and vacuumed as a bonus. All of this as I relaxed with a coffee and the paper. Now if you could get some pastries 🥮 or 🍩 donuts, I’d be totally thrilled. Thanks.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 11/15/2019

Thank you for the kind words, Gerard! We will have to work on the donuts or pastires for next time! We really appreciate the kind review!


TS
TIMOTHY S.
Clarence, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019
Urgent fix
Service resolved and replaced my blowout tire quickly and professionally. Car was ready within 30 minutes. Many thanks.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 11/15/2019

You're welcome, Timothy. Thank you for the 5 star review and let us know of anything you need in the future!


RC
RACHEL C.
Orchard Park, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019
Awesome
As always Sam and his team were knowledgeable, professional, and friendly and made my experience a breeze,
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 11/15/2019

Thank you, Rachel. I will be sure to relay the message to Sam and his team. Always let us know of anything you need in the future!


Verified Customer
Williamsville, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019
Great Atmosphere and knowledgeable professional staff
Top notch service and a team effort from the crew, thank-you Towne Alfa Romeo.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 11/15/2019

Thank you for the kind words and five star review!


ME
MICHELE E.
Buffalo, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019
Happy customer
I had a wonderful experience, Tom was extremely helpful and informative, Paul did an excellent job explaining how my new car works.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 09/12/2019

Thank you for the kind words, Michele! We hope you are enjoying your new Stelvio. Please let us know of anything you need in the future!


PD
PATRICK D.
Hamburg, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019
Great service
Very friendly and attentive.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 09/12/2019

Thank you for the kind word sand 5 star review, Patrick!


GO
GERARD O.
East Amherst, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019
State Inspection
Sam was right there when I drove in. Wrote up the service order, answered a question I had and drove the car to have the inspection. Didn’t even have time to finish my coffee as the technician completed the work for the inspection. Was pleasantly surprised by the low price of the inspection . Good job, guys.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 09/12/2019

Gerard, thank you for another 5 star review! Sam and his service team are always fast and efficient. They always ensure their customers are well taken care of. As always, please let us know of anything you need in the future!


MS
MARK S.
Buffalo, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Tom and his team!!
Start to finish! Class act!!
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 09/12/2019

We hope you are enjoying your new Stelvio, Mark! Thank you for the kind review and please let us know of anything you need in the future!


BC
BARBARA C.
East Amherst, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
Outstanding service and personnel
This is the second vehicle I've gotten through Town Alfa Rome. The staff is a pleasure to work with and I'd recommend them to anyone interested in a new vehicle!
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 09/12/2019

Barbara, we hope everything is going great with your new Stelvio! Thank you for the kind words and another 5 star review. As always, please let us know of anything you need in the future!


NM
NIKHILES M.
Grand Island, NY
Alfa Romeo Giulia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
Great service
Always prompt and courteous service.
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 09/12/2019

Thank you for another 5 star review, Nikhiles!


MS
MARC S.
Medina, NY
Alfa Romeo Stelvio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019
Amazing
Fantastic team, flexible and on top of EVERYTHING! I highly recommend!!!
Paul W., Sales and Leasing Consultant from Towne Alfa Romeo responded on 09/12/2019

Marc, we hope everything is going great with your new Stelvio! We appreciate the kind words and thank you for the 5 star review. As always, please let us know of anything you need in the future!


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