Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93
4.9

( 258 Reviews )

100% Would Recommend
93% Business Response
Latest Review about 11 hours ago

Reviews


PO
PETER O.
Lewiston, NY
Volkswagen BEET
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Fast and convenient service
Very fast inspection and oil change. Appreciate that!

Verified Customer
Arcade, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Warranty work
The service department did a great job researching my claim to get some warranty work done, they did the work in about a week and detailed my car, great job!
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thank you!  We are so excited to help you keep enjoying your Jetta


DT
DAVID T.
Clarence, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Battery problem
Very understanding staff
They took care of the problem in a short time and car was back to normal ...what a relief

I was very grateful for their concern and help
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thank you!  We are genuinely concerned and want to help you when you come in.  We will always be here for your vehicle needs!


Verified Customer
East Amherst, NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2019 Category: Service
.
.
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thank you!


WC
WILLIAM C.
S Cheek, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Staff and Service
Excellent warranty service accomplished in less time than they quoted.
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thanks and enjoy the Tiguan!


Verified Customer
Buffalo, NY
Volkswagen Eos
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Service Department
Brought my 7 year old VW EOS in for service. The work needed to be done was more than I was planning but was necessary. Service rep was thorough in explaining what was needed and why. Repairs were done as explained, in the time quoted and the car runs beautifully
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thanks so much for writing such a nice note! We promise to help you keep that EOS running like new! 


JS
JOHN S.
Lancaster, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Great service department. Always done right the first time.
Just had hitch installed on new Tiguan along with oil change and tire rotation.. Work was done quickly and correctly. Car came back freshly washed too!
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thanks so much for writing this!  We appreciate you bringing your Tiguan here, so we will always take good care of you!


CB
CATHERINE B.
Clarence, NY
Volkswagen Beetle Convertible
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Catherine Bellanti, 2016 Beetle
Always a wonderful experience. I am still waiting for the job to be completed. We were waiting for a part to fix my driver seat. Also, my bright lights will not go off. You couldn't solve the problem. I don't want to get a ticket.
Kristen G. from Towne Volkswagen responded on 12/11/2019

Hi Catherine,

I imagine a manager has already been involved in this.  If not, I will follow up today and make sure we reach out to you to figure out how we can help!  Thanks for taking the time to write this- it helps us get better!


Verified Customer
Akron, NY
Volkswagen Golf SportWagen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019 Category: Service
Excellent Service
The VW crew always provide excellent service in a welcoming atmosphere.
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thanks so much!  The crew loves VW and loves loyal customers like you!


JP
JOANNE P.
Snyder, NY
Volkswagen Eos
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019 Category: Service
Reliability
The garage always does great work They javelin my car ready when they say they will. EVERYONE at Towne AVW is super friendly and helpful.
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thanks for such a great review!  We appreciate you bringing your EOS to us!


ML
MARGARET L.
North Tonawanda, NY
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Courteous employees
Everyone is friendly and courteous. They go out of their way to help you out.
Service is always excellent.
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thank you so much for this review!  We will see you again!


AA
AKUA A.
Buffalo, NY
Volkswagen BEET
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Excellent service
Good customer service
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thanks very much!


Verified Customer
Lancaster, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Great collision shop
Collision work done well and completed in a timely fashion.
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thank you for this review!


WB
WAYNE B.
Lancaster, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Great Service!
Always friendly, fast and done right!
Lisa Martin always takes care of us, she’s the best!
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thanks so much!  Always great to see you here!


DA
DELORES A.
Depew, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great As Usual
Work performed competently and quickly as usual.
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thank you for being our customer!  Keep loving that Passat!


RH
RANDOLPH H.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2019 Category: Service
Didn't fix my car
Took my car in because it keeps stalling while driving. They told me it was because of a prior oil change that may have used the wrong oil. Charged me $150 for the oil change. A week later, the car still stalls when I'm driving.
Kristen G. from Towne Volkswagen responded on 11/16/2019

Mr. Hohle, I will make sure our manager is aware this is happening.  I would expect him to reach out shortly


RJ
RHYS J.
Buffalo, NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Winter Tires installation.
Great service. Quick and clean facilities.
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thanks so much!


JB
JAMIE B.
Attica, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Fantastic Service
Lisa is always friendly and efficient, and is fantastic about keeping me informed on my vehicle's maintenance/repair status.
Kristen G. from Towne Volkswagen responded on 12/11/2019

Thank you so much!


Verified Customer
Snyder, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Super Service
Our car was ready way prior to our expectations!
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thanks so much!


EB
EMILY B.
Niagara Falls, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great service today
Lisa is great as usual!
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thank you!