Had to wait for Jarrett when. I arrived. He finally came thru the door and said what can I do for you? Really?? How about good morning and sorry for the wait! My salesmen Tom had set up a loaner for me over a week ago.Jarret said I see you have a loaner set up but we have been short So let me see what I can do??Thats what you tell a customer who allready has a loaner set up??!! He set me up on your texting program . At 4:40 I was calling him since I had not heard anything.I ended up calling my salesmen who helped out .I did not find out what was done to the vehicle until I arrived Sat morning to pick it up. I expected once I signed up for your texting program I would get a status update and what the repair was. Jarret needs to be warm and friendly. You are in the people business. I still rated you 5 stars because I realize the importance of the survey to the dealership but please understand my experience from a customer perspective.
Recommended
Kristen G. from Towne Volkswagen responded on 08/11/2020 09:12 AM
Thank you for this review. I have sent this on to the service manager who, I am sure, will be reaching out. I am sorry you had this experience,as this is not how things usually go!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer