Toyota of Puyallup

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

9268 Reviews

95% Would Recommend
Latest Review 6 days ago
Review for Toyota of Puyallup
JAMES C. on 01/10/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Unplanned Prius Service for Failing Engine Valve Component"
Thanks Puyallup Toyota for getting our 09 Prius in for service within hours of an engine check light showing here at home. Fred, our service rep, and your master technician provided their expected excellent service and we were back on the road after a 2 day shop visit. The problem turned out to be a defective mixing valve in the engine cooling system located in a difficult to reach location on the car. One of the brake light computer controllers was also found to be in partial failure mode, causing one of our back lights to go out.

While the dealership diagnosis and repair were exceptional good, Toyota's equipment should not have failed. The service rep confirmed that the valve and electrical controller failure were not related to anything under the owners control, but was just an unusual parts failure. We purchased a maintenance contract when the car was purchased in 2009, but our mileage exceeded the coverage limit on the contract. We were surprised and disappointed that Toyota did not stand behind their product, offer a service cost discount, or offer to share in the cost of the $700+ repairs. Up to this point, our experience with Toyota has generally been outstanding.
Category: Service
Service Date: 01/09/2016
Review Created: 01/10/2016 04:25 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 01/11/2016

Thank you for your feedback, James. We're glad to hear that our team took good care of you during your visit, and we're sorry to hear you were disappointed with Toyota. Please feel free to give us a call or stop by if you have additional questions or concerns. We appreciate your business!

Kerry Sawyer
President & General Manager
Toyota of Puyallup