Toyota of Puyallup

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

9303 Reviews

95% Would Recommend
Latest Review 15 days ago
Review for Toyota of Puyallup
JEFF C. on 05/01/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly staff, great service, and the use of loaner cars."
The only reason I didn't give them 5 stars was because after I paid for the service I was told they were bringing my car around right away. 20 minutes later my car finally showed up and it was because they were washing it before they brought it to me. I had asked to have it washed, but when I arrived to pick up my vehicle I was told it was ready. That means it should have already been washed and I shouldn't have had to wait an additional 20 minutes.
Category: Service
Service Date: 04/29/2016
Review Created: 05/01/2016 07:30 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 05/02/2016

Hi Jeff. Thank you for leaving us such great feedback. We're glad to hear your overall experience was a good one, and we apologize for the delay in getting your car back to you. We agree that ready means ready. We hope your next visit is a 5 star experience! 

Kerry Sawyer
President & General Manager
Toyota of Puyallup