Toyota of Puyallup

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

9309 Reviews

95% Would Recommend
Latest Review 1 day ago
Review for Toyota of Puyallup
GARRY C. on 08/27/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Customer care is slipping"
Took over an hour for an express oil change! Didn't vacuum the truck. Wife was disappointed there were no cookies. All might sound petty, but their customer care has gone way down. Been going there for years. Rate they are going I maybe going else where in the near future. I will recommend for now but that might change next visit.
Category: Service
Service Date: 08/26/2013
Review Created: 08/27/2013 06:33 PM
Rich C. at Toyota of Puyallup responded on 08/29/2013

Hi Garry,

I’m writing in regards to the recent service you had on your 2012 Tacoma. I received the comments you made on our survey and I’m sure sorry to hear this visit did not end up as good as it should have. Please know that we are continuously trying to improve our processes so we truly take these types of things to heart. We’re going to find out what went wrong to cause the delay and the vehicle not being vacuumed.

I appreciate your business and your feedback. We hope to see you again in the future with better results! J
Rich Conley | Asst.Service Mgr./Customer Relations