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Toyota of Puyallup

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(11,879 Reviews)
-100
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Score Details

Last 30 Day Trend

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ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our partner buying programs. If you are looking to have your vehicle serviced, our Toyota Service Department along with our Toyota Parts Department have more than 450 years of award winning parts and service experience. We are located in Puyallup, WA. ...more

Categories
New Car Dealer, Auto Maintenance, Auto Repair
Contact
(253) 286-6000
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
1400 River Road Puyallup, WA 98371

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our partner buying programs. If you are looking to have your vehicle serviced, our Toyota Service Department along with our Toyota Parts Department have more than 450 years of award winning parts and service experience. We are located in Puyallup, WA. ...more

Categories
New Car Dealer, Auto Maintenance, Auto Repair
Contact
(253) 286-6000
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
1400 River Road Puyallup, WA 98371

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our partner buying programs. If you are looking to have your vehicle serviced, our Toyota Service Department along with our Toyota Parts Department have more than 450 years of award winning parts and service experience. We are located in Puyallup, WA. ...more

Categories
New Car Dealer, Auto Maintenance, Auto Repair
Contact
(253) 286-6000
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
1400 River Road Puyallup, WA 98371
All Departments' Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(11,879 Reviews)

JW
gravatar
JANELLE M W.
Milton, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2014
verified customerVerified Customer
Category: Service
Not the best effort
From the time i called to set up appt, this was not your finest hour. I asked to have a quote saved in computer system for dent/ding repair that was not done on previous experience. I was questioned on what i was told several times. I felt like i had to argue with person on phone. They had to call me back to set up appt and said i would have to get another quote for work to be done. I set up oil change at the same time. There is a small size door ding they got out but didn't touch up paint after i asked if they could/would. It's a dime size area! Seriously, you couldn't touch that up for me after I spend over $40,000 on a NEW Toyota my SECOND purchase from you! My floors were NOT vacummed, there was no sticker in the window to tell me when next service due. I was not called until end of the day to tell me status of vehicle. I think i will try a different Dealership next time. Your customer service levels have done down hill and people are not doing their jobs. Why so many holes in my service, no floors clean, no sticker, poor follow up.
Not Recommended
Rich C. from Toyota of Puyallup responded on 10/02/2014 08:52 AM

Hi there - thank you so much for letting us know of your concerns.  I'm very sorry to hear we let you down!  The reason we were unable to do the touch up on the small ding in your door was because we did not have the paint in stock (nor did our detail shop) to be able to do so.  However, your service advisor Shawn Dinsmore, has ordered it for you at no charge and will be contacting you directly.  We'll be happy to provide that service to you complimentary.  Normally, we keep a wide array of colors on hand but we simply did not have yours available that day.
As far as the forgotton oil sticker and missed vaccum job, we have no excuse!  I apologize again.  I've alerted our technician so he's aware of the mistake and notified our car wash crew.  When you come in to pick up your touch up paint and have it applied, I'd be happy to have our guys re-wash and vacuum your vehicle.  Additionally, we can print a new reminder sticker for you and backdate it to the day you were here. 
Thanks again for the feedback and please accept my apologies.  You can contact me directly if you have any additional concerns.

Sincerely,

Rich Conley
Assistant Service Manager
Customer Relations Manager

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