Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

47 Reviews

91% Would Recommend
82% Business Response
Latest Review about 2 years ago

Reviews


JM
Jeff M.
Puyallup, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2016
My Horrible Experience
http://jeffmorton.blogspot.com/2016/09/my-horrible-experience-with-true-care_23.html (I wrote an entire blog article)

DH
David H.
Tacoma, WA
Ford Windstar
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2016 Category: Service
David said he had a perfect experience at this business. They were communicative, responsive and did a good job.
This review was collected via phone interview by Customer Research Inc.

LF
Lieu F.
Tacoma, WA
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2016 Category: Service
Lieu said he had a good experience and they did a good job with the oil change.
This review was collected via phone interview by Customer Research Inc.

LP
Len P.
Tacoma, WA
Chevrolet Astro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2016 Category: Service
Len said this business did everything they were supposed to do and did not try to do anything more.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 01/25/2016

Thank you Len We Look forward to your next visit

Michael Torres
Co - Owner
253-465-6717

SP
Steve P.
Tacoma, WA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016 Category: Service
Steve said this business is fantastic.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 01/22/2016

Thank you Steve we look forward to meeting all your Automotive needs

Michael Torres
Co - Owner
253-465-6717

JG
Jesus G.
Tacoma, WA
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2016 Category: Service
Jesus said this business did a good job on the servicing of his vehicle. They were very busy and he had to wait for service, but he understood.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 01/16/2016

I apologize for your wait sometimes we get very busy. We appreciate your business and Look forward to meeting all your automotive needs

Michael Torres
Co - Owner
253-465-6717

BK
Barbarah K.
Spanaway, WA
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2016
Oil change
The oil change was fast and far less than when we went to Jiffy Lube
Mike T., Co-Owner from True Care Auto Repair responded on 01/16/2016

Thank Your Barbarah! We look forward to your next visit


Michael Torres
Co - Owner
253-465-6717

SH
Stephanie H.
Lakewood, WA
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2016 Category: Service
Stephanie said this business provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 01/16/2016

Thank you Stephanie we look forward to meeting All your Automotive needs!

Michael Torres
Co - Owner
253-465-6717

KD
Katrina D.
Tacoma, WA
Nissan Juke
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2015 Category: Service
Katrina said she is friends with the owner of this business and they do great work.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 01/16/2016

Thank you Katrina

Michael Torres
Co - Owner
253-465-6717

CN
Carl N.
Renton, WA
RAM 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015
For once I can say, they care about the vehicle and take the time to explain what there doing if you just ask.
After taking my vehicle to the DODGE company, they dropped the ball. I when there on 6 different occasions and after leaving I found things left open, and even missing. It was supposed to be in for a repair that they created and a recall that they were supposed to fix. I paid seriously, alot of money for my RAM and when I tried to use the 4wd, it locked up, now after they so called fixed it, it hasn't worked right since. Go figure. ONE trip to TRUE CARE, they put it on the computer and explained to me what they were doing, problem solved and was reassured, "if ANYTHING else goes wrong" bring it back and they will take another look. Thanks guys, you have our business and anyone else I can send your way. God Bless and Merry Christmas and a GREAT New Year!!
Mike T., Co-Owner from True Care Auto Repair responded on 12/21/2015

Thank you Carl! Welcome to the True Care Auto Repair Family as always we look forward to your next visit!

Michael Torres
Co - Owner
253-465-6717

JH
Julius H.
Washington
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Julius said this business is located right down the street from his residence, making it convenient, and the employees provide good service.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 12/24/2015

Thank You Julius We look Forward to meeting all your Automotive Needs!!!!!!

Michael Torres
Co - Owner
253-465-6717

GB
Gloria B.
Kent, WA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Gloria said she likes this business' honesty.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 12/24/2015

Thank you Gloria We look Forward to Taking Care Of your Car!!!!

Michael Torres
Co - Owner
253-465-6717

ET
Ernie T.
Tacoma, WA
Chevrolet Chevy Express
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/19/2015 Category: Service
Spoke with Tom. He said the employees at this business provided some work that he did not believe needed to be done. In addition, his vehicle is still not actually performing properly. He would not recommend them at this point.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 01/16/2016

We are sorry you feel this way Ernie Please come and Talk with us Or call so we can get this situation resolved

Michael Torres
Co - Owner
253-465-6717

JA
Juan A.
Lakewood, WA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2015 Category: Service
Juan said this business provided good service.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 12/24/2015

Thank you Juan we Look forward to your future Business!

Michael Torres
Co - Owner
253-465-6717

KT
Kathy T.
Enumclaw, WA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015
OUTSTANDING!!
I will take my car no where else. These guys are amazing and honest.
Mike T., Co-Owner from True Care Auto Repair responded on 12/21/2015

Thank You Kathy!!! See you soon!

Michael Torres
Co - Owner
253-465-6717

TY
Tom Y.
Washington
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015 Category: Service
Tom said he does not have any complaints and was very impressed. He was proud of the workmanship and their knowledge.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 12/21/2015

Thank you Tom We look forward to meeting you Automotive Service Needs on all your Vehicles

Michael Torres
Co - Owner
253-465-6717

HW
Heather W.
Tacoma, WA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2015
Knowledgeable and friendly!!
Great shop! Will go there again.
Mike T., Co-Owner from True Care Auto Repair responded on 12/17/2015

Thank you Heather we look forward to meeting All your Automotive service an repair needs for your vehicle 


Michael Torres
Co - Owner
253-465-6717

SH
Stacy H.
Tacoma, WA
Pontiac Montana
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2015
friendly, personable, worked around my schedule, fast enough, price for oil change/filter good!
friendly staff. i had staff schedule an appointment that worked for me. work was done in 1/2 hour. nice that i didn't have to pay cash but simply used my credit card.
Mike T., Co-Owner from True Care Auto Repair responded on 12/07/2015

It was a pleasure serving you we look forward to meeting all your Automotive needs

Michael Torres
Co - Owner
253-465-6717

FN
Falfia N.
Lakewood, WA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2015 Category: Service
Falfia said this business did a great job. They really explained everything to him.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 12/17/2015

We Look forward to meeting all your automotive service needs in the future.

Michael Torres
Co - Owner
253-465-6717

KD
Kevin D.
Tacoma, WA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2015 Category: Service
Kevin said the business did a great job on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner from True Care Auto Repair responded on 12/17/2015

Thank You Kevin We appreciate your business!!!

Michael Torres
Co - Owner
253-465-6717

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