Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

666 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 4 days ago

Reviews


RB
Robert B.
Reading, PA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Spoke with Lorraine. She said they did a great job.
This review was collected via phone interview by Customer Research Inc.

AC
Amy C.
Reading, PA
Saturn Aura
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2018 Category: Service
Amy said the employees were rude. They did not call to authorize any repairs. They fixed items she did not request.
This review was collected via phone interview by Customer Research Inc.
Tom T. from Trupp's Garage responded on 07/20/2018

To respond to Amy about this phone call and repair. Amy was called on Friday late afternoon and a message was left with her to call us back. Amy came to the garage after we closed about (4:10PM) and I was still here. I talked to Amy after she told me who she was and what she wanted. I told her that her transmission had problems and needed to be repaired. I also told her that there was codes for the alternator. We found 2 broken wires and repaired them did a test drove and retested for codes. Only the a/trans codes came back. We fixed these codes because a charging problem can cause transmission to act up. Amy told me friday night that this problem has been looked at by other garages and they could not find the problem. Never complain or said anything about fixing this problem that nobody else could before on friday. 
Monday came and she talked to Joann and acted like she never talked to me on Friday. Amy said she never gave us the ok to repair the wires for the alternator and would not pay for that repair. Joann switch the phone call to me and I tried to talk to her and explain, but she did not want to hear anything about that and said she was not going to pay. I told her that I would hang up if she would not calm down. During this phone call and not being able to explain anything I told her that she only had to pay for the testing that we did and come get her car. I removed the repair that we that we did for the alternator codes before she came for her car.  I
told Amy that I was going to do this and I removed the repair.
Amy's mom came and paid for the testing and that is the last I heard from Amy. I
am sure Amy would have been happy if the alternator wiring problem would have fixed her car's transmission problem and the only way was to repiar it. This repair took only 10 minutes to repair and cost would have been very small. But Amy never let me explain this because I ended the phone call because of the way she was talking to me.    
Tom Trupp
Trupp's Garage


CA
CRYSTAL A.
Reading, PA
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Great Service
Service was great and the cost was fair. The employees were friendly. Will continue to use Trupps' Garage.

HH
Howard H.
West Lawn, PA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Howard said the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

EP
Ernest P.
Reading, PA
Ford Freestar Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Spoke with Kathy. She said the service was good.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Temple, PA
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
David said they did everything they needed to do, with a fair price. They got it done very quickly.
This review was collected via phone interview by Customer Research Inc.

CH
Corey H.
Temple, PA
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Corey said they took a long time to get done.
This review was collected via phone interview by Customer Research Inc.

JH
Jermery H.
Leechburg, PA
Ford Transit Connect
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Jeremy said the staff were friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Blandon, PA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Michael said the facility provided quick service and did a good job.
This review was collected via phone interview by Customer Research Inc.

RM
Randy M.
Reading, PA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Randy said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JJ
Jeffrey J.
Palmyra, NY
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Jeffery said that when he got home he noticed that his rear brake caliper was also messed up. It was scraping and locking when he brakes. However, they were very helpful in getting his vehicle fixed.
This review was collected via phone interview by Customer Research Inc.

SB
Shirley B.
Fleetwood, PA
Dodge Grand Caravan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/01/2018 Category: Service
Shirley said her vehicle still doesn't work after it was returned to her. On the way home it acted the same way it had before she brought it in and paid $3000 for the repairs.
This review was collected via phone interview by Customer Research Inc.

SN
Sonia N.
Reading, PA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Sonia said, she appreciated the reminder she got from the business regarding the vehicle needing service.
This review was collected via phone interview by Customer Research Inc.

JS
JIM S.
Reading, PA
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Great, friendly service.
Had an oil change. Got right to it.

DK
Darlene K.
Reading, PA
Buick Lucerne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Darlene said the overall service was good.
This review was collected via phone interview by Customer Research Inc.

KH
Kevin H.
Gilbertsville, PA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Kevin said he has known the business for quite a few years. They have always been good to him.
This review was collected via phone interview by Customer Research Inc.

ES
Eugene S.
Reading, PA
Kia Rio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Eugene said he was well satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Reading, PA
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce B.
Boyertown, PA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Bruce said he had no problems with his service.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Reading, PA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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