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Jermaine H.

Tulsa, OK

11/04/2022

Category: Service

Long wait time for a job scheduled they seemed unprepared for

I Had a 10:15am appointment for a headlight bulb to be replaced I have been here 15 minutes shy of 2 hours and being told it will be another hour to replace a bulb, that I just researched on YouTube that was done without the bumper having to be removed. However I was told the bumper has to be removed light socket pulled etc. All this after I came to purchase the vehicle on 10/8/22 was told it had to be cleaned and services to return on Monday the 10th the day I purchased the vehicle only to have to wait til 6 o'clock that evening after arriving soon as the dealership open to complete paperwork and take possession of the vehicle. With a 20 whatever point inspection done before leaving with my purchase. Should I in less than two weeks of purchase be needing maintenance after the long delay if purchase? I feel not. With a two hour wait for what should be a twenty minute job make me apprehensive and hoping no other parts are being tampered with or unknown devices added. Food for thought. Look at the YouTube video on replacing a bulb no bumpers are removed on a y of the videos o watched for a GMC Acadia

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