Tustin Hyundai

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Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 4385 Reviews )

5 star
81%
4 star
10%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (71)

ReScore
Overall Rating 4.7042272/5Overall Rating 4.7042272/5Overall Rating 4.7042272/5Overall Rating 4.7042272/5rating 4.7042272
Original
Overall Rating 2.2112662/5Overall Rating 2.2112662/5rating 2.2112662rating 2.2112662rating 2.2112662
95% Would Recommend
100% Business Response
Latest Review 19 minutes ago

Reviews

VG
Vera G.
Laguna Hills, CA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great check-in and check-out! Always helpful.
Love the complimentary car wash. However, , it would be nice if the front window was given some extra attention, very streaked.
Recommended
AS
Aby S.
Lake Forest, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Excellent after sales service
Excellent after sales service
Recommended
GARY L B. from Tustin Hyundai responded on 11/09/2019

THANK YOU ABY FOR THE FEEDBACK AND THE NICE COMMENT....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

AG
Alfred G.
Santa Ana, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/08/2019 Category: Service
Not happy customer
Wow was not completed even when I had to leave it overnight
GARY L B. from Tustin Hyundai responded on 11/09/2019

THANK YOU FOR TAKING MY CALL.....I APPRECIATE YOUR UNDERSTANDING AND CONSIDERATION
TRINA
TUSTIN HYUNDAI

NC
Natalia C.
Fullerton, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Frank Moreno is the best!
Frank in the service department is the best! Thank you Frank! 😊😊😊
Recommended
GARY L B. from Tustin Hyundai responded on 11/08/2019

THANK YOU NATALIA FOR THE FEEDBACK AND THE NICE COMMENT.....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

KA
Karl A.
Mission Viejo, CA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
I’m happy
Effortless experience all good 👍🏻
Recommended
GARY L B. from Tustin Hyundai responded on 11/07/2019

THANK YOU KARL FOR THE FEEDBACK AND THE NICE COMMENT.....WE APPREICATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

RL
Romulo L.
Santa Ana, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Service
Great service. My car was ready as promised.
Recommended
MARTIN A P. from Tustin Hyundai responded on 11/06/2019

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
SERV. MANAGER

DP
Darlene P.
Orange, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Awesome
The service department is the best in orange county by far I have two Hyundai’s and they are the best that’s why I will continue to always purchase a Hyundai because of Patterson
Recommended
GARY L B. from Tustin Hyundai responded on 11/04/2019

THANK YOU DARLENE FOR THE NICE COMMENTS.....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

CP
Curtis P.
Costa Mesa, CA
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Hyundai is great
I had my car service and they order part for my car. they also wash your car. Bryan put the part on my car. Tustin Hyundai has great services. The tech does a great job as well. I leave there very happen my car is nice and clean and I never had any problem with Tustin Hyundai services ever. They get the Job done. I want to say Thank You
Curtis P
Recommended
MARTIN A P. from Tustin Hyundai responded on 11/04/2019

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
SERV. MANAGER 

Verified Customer
Laguna Hills, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
service
Fast and fully satisfied service.
Recommended
MARTIN A P. from Tustin Hyundai responded on 11/04/2019

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
SERV. MANAGER

DS
Donna S.
Anaheim, CA
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Courtesy and thorough with the work needed.
I have had dealings over the years with the service department and every time they have been outstanding with their help. Bryan was so patient and courteous when explaining what needed to be done with my car.
Recommended
MARTIN A P. from Tustin Hyundai responded on 11/02/2019

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR 
SERV. MANAGER

BS
Breeden S.
Layton, UT
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Out of town service
I was out of town and my car had issues I called they got me right in and had great communication all though out my service
Recommended
MARTIN A P. from Tustin Hyundai responded on 11/02/2019

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR 
SERV. MANAGER

HM
Harry M.
Dana Point, CA
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2019 Category: Service
Friendly but slow
I spent 1.5 hrs for an oil change though I was first in line. Probably, I didn't hear my name called yet no one thought to check why a "finished job" with "customer waiting" wasn't picked up.
I've had an overall very good experience with this dealership otherwise. Hopefully they will fix the "hole" in their follow-up.
Recommended
MARTIN A P. from Tustin Hyundai responded on 11/02/2019

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR 
SERV. MANAGER

HL
Hakcheol L.
Irvine, CA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Good service.
Kindly reception.
Recommended
MARTIN A P. from Tustin Hyundai responded on 11/02/2019

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR 
SERV. MANAGER

Verified Customer
Irvine, CA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Great Service
I have taken my Accent here since I bought it, and am impressed with the quality of their work and their customer service. Prices are reasonable too.
Recommended
GARY L B. from Tustin Hyundai responded on 10/29/2019

THANK YOU FOR THE FEEDBACK AND THE NICE COMMENT
WE APPREICATE YOUR BUSINESS
GARY BAGBY
SERVICE DR

SS
Susan S.
Barstow, CA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Oil change
Quick friendly service.
Recommended
MARTIN A P. from Tustin Hyundai responded on 10/24/2019

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
SERV. MANAGER

KB
Katica B.
Tustin, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Amazing customer service
Front desk is very friendly. Technicians are fast and very honest. I can do my service anywhere else but I like this place. I know they will do quality job.
Recommended
MARTIN A P. from Tustin Hyundai responded on 10/23/2019

THANK YOU FOR THE FEEDBACK AND HE NICE COMMENT KATICA...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
SERV. MANAGER

Verified Customer
Anaheim, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Tram
Trina is a great advisor.
Recommended
MARTIN A P. from Tustin Hyundai responded on 10/23/2019

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
SERV. MANAGER

CF
Cecile F.
Irvine, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2019 Category: Service
Great facility
Efficient Clean Was quicker than expected
Recommended
GARY L B. from Tustin Hyundai responded on 10/22/2019

THANK YOU CECILE FOR THE FEEDBACK.....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

RQ
Rene Q.
Santa Ana, CA
2005 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Good service
Always fast and let me know if my car need sonething else.
Recommended
MARTIN A P. from Tustin Hyundai responded on 10/22/2019

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
SERV. MANAGER

AL
Anna L.
Rancho Cucamonga, CA
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Excellent service
Excellent service, able to schedule online w/o any problems, able to schedule the date and time I needed.
Recommended
GARY L B. from Tustin Hyundai responded on 10/19/2019

THANK YOU ANNA FOR THE FEEDBACK AND THE NICE COMMENT.....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR