business image

Tuttle-Click Genesis

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5 Reviews)
44
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
44
Net Promoter Score ®

Business Details

Categories
Contact
(949) 472-7400
No Business Hours Provided

Business Hours

* No Time Zone Provided
38 Auto Center Drive Irvine, CA 92618
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5 Reviews)

MJ
gravatar
Mike J.
San Clemente, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2022
0
Category: Service
Service??? What Service?
They have had my GV70 for 8 Days and have not even started working on my car. Haven’t even diagnosed what is wrong. Forced to call Genesis Corporate Headquarters to try and get my car fixed!

CM
gravatar
Carmen M.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
10
Category: Service
All around Great service !
Michael my salesperson was amazing .
Ordered our G70 on the phone from another state flew in ...signed the paperwork and was on our way out the door in less than 2 hours . Moussa was a great finance assistant went through our signing process with comedy and smiles . I already recommended 2 friends to definitely check them out !

JY
gravatar
Jun Y.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
8
Category: Service
Thank you Genesis and Tuttle-click Genesis!
When I had a problems in my G80 on the road, Genesis including Road Service call center agent provided a lot of help to keep me safe and fast follow-up for the vehicle. After towing my car, Tuttle-click Genesis treated well enough and explained on what's going on and what the problems are. It's a great experience and satisfied. Thanks Genesis team!

CA
gravatar
Charlie A.
Foothill Ranch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Super helpful
Have taken all my vehicles to Genesis of Irvine. Joe, the service advisor is always super helpful and takes care of me every time.
Recommended
ANTHONY S. from Tuttle-Click Genesis responded on 07/08/2021 11:05 AM

Hello Charlie,

Thank you for your feedback we appreciate your business.

Tony Scalero
Service Manager


KY
gravatar
Kevin Y.
Huntington Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
First Time Service on Genesis G90
I just bought a used 2018 Genesis G90 Ultimate with 30,000 miles and had it serviced at Genesis of Irvine. I live in Huntington Beach, so the drive was not ideal, however due to the change in policy at the local HB dealer (no longer servicing Genesis) I had to make the trip. It turned out to be a pleasant one.
The greeting by Adrian, service rep and Tony , Service Manager was a fantastic experience. Tony took time out to give history of dealership and their service philosophy, as well as, plans for the future. Adrian was prompt, informative and updated all of my ownership information. The car was serviced timely manner . Tony and Adrian were personable, friendly.. Genuine!


I will be coming back and will consider Genesis of Irvine my go to dealer.
Recommended
ANTHONY S. from Tuttle-Click Genesis responded on 11/23/2020 07:26 AM

Hello Kevin,

Thank you for servicing your Genesis with Genesis of Irvine we appreciate your business and your feedback. We look forward to helping you with your future service needs.

Tony Scalero
Service Manager 

Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,125 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(559 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,545 Reviews)
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(83 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.