Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1111 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


Verified Customer
Knoxville, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Good service team
The service manager was very helpful and answered all my questions,thank you for your quick service.
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/22/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


Verified Customer
Maryville, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Love these guys!
Everyone was so nice! All the service memebers were kind and courteous. Andrew was such a gentleman. Held the door for me. Will definitely be coming back
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/22/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


WG
William G.
Maryville, TN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Regular maintenance
Everything went well.
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/22/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


SS
Sharon S.
Maryville, TN
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Service department
Very professional and pleasant. explained everything in easy to understand language. Waiting area was very clean and provided beverages.
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/21/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


Verified Customer
Maynardville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Great service
Great service! This is my first Hyundai. I was very pleased with the customer service I received for my first oil change!
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/21/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


AB
Alton B.
Maryville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Good service
Took me right in with out a appointment and fixed the problem
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/21/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


MK
Mildred K.
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
MY EXPERIENCE IS ALWAYS VERY GOOD THE WORKER MAKE YOU FEEL THAT YOUR VERY SPEACH.
THE PEOPLE WHO WORK THERE
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/18/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


CW
Carl W.
Seymour, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Tire losing air!
Thought service should have been free, car only six months old. I bought extended warranty at time of purchase?
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/18/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


DL
Daniel L.
Vonore, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
good timing
Always on time and very good service
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/17/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


TR
Tommy R.
Louisville, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Review
Pretty happy with the service. Great car
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/16/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


MU
Miles U.
Maryville, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Our Fourth Hyundai from Twin City , they are the best in sales and service .
only the best dealership ever
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/16/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


VR
Vera R.
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Customer service
good place
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/14/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


Verified Customer
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Customer
Good service. Should offer more free oil changes for new car buyers.
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/14/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


CJ
Cornell J.
Knoxville, TN
2015 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Outstanding Customer service and professional staff
As many times before from.arrival to the completion of my servicing the staff are courtesy and knowledgeable answering any questions I had, the amenities were very comfortable , and I was thoroughly satisfied with service provided. I am a repeat customer.
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/14/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


JO
Jackie O.
Seymour, TN
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
The guys in the service department. They seem to really care.
I thought I needed my brake light bulbs changed. Turns out, I needed the whole thing changed. They had to order the kit. So Ill be going back to get that done, and some more stuff as well. They are my favorite service group of guys.
We have another Hyundai, and we will be there tomorrow to get it serviced.
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/11/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


HM
Hugh M.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
GOOD SERVICE GOOD PEOPLE
GREAT SERVICE
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/11/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


WG
William G.
Maryville, TN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Rocker arm sensor
None
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/11/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


PL
Peggy L.
Maryville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Fixed right the first time.
Originally went for a leak in my tire that the local garage could not find. Upon arriving was notified of a recall that would be fixed while I was there. When I was told service was complete was not charged due to not being advised of what would/could be done prior to repair. Pleasantly surprised, will be back.
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/10/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


MK
Mark K.
Loudon, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Go extra mile
Just moved to area both cars needed service. Did a great job excellent price on time. Shannon is a great asset. Felt like family.
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/09/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


GD
Geraldine D.
Maryville, TN
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
My experience
I received prompt service and my service was completed as I was told. The attitude of the service personnel is always welcoming and efficient. I enjoy working with them and trust them with my vehicles.
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/08/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com