Twin City Hyundai

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865-980-2725
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Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1359 Reviews

5 star
76%
4 star
14%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (12)

ReScore
Overall Rating 4.83333/5Overall Rating 4.83333/5Overall Rating 4.83333/5Overall Rating 4.83333/5rating 4.83333
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
93% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews

DH
David H.
Knoxville, TN
2011 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Fast and efficient
In and out promptly.
Recommended
WL
William L.
Knoxville, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Excellent Service
We dropped the car off for its scheduled service and they said it would only be an hour, so we waited. They were done in 50 minutes, replaced the battery in the fob, add well add a full service and we really appreciated them checking the air coolant and saying it didn't need replacing, saving us another $160!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/17/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JB
Jennifer B.
Vonore, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Great service appointment
Very quick service appointment. Friendly tech.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/16/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JI
Jacqueline I.
Maryville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
N/A
N/A
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/16/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

SS
Stephanie S.
Greenback, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Nice people
Awesome people. Got me in and out quick.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/14/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MP
Melissa P.
Maryville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Great customer service
Great customer service and in a timely manner
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/14/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Tellico Plains, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2019 Category: Service
Helpful Associates and timely service
I made a mistake on the online service package and the Associate helping me fixed and the service was done in a timely manner
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/14/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

KC
Karen C.
Knoxville, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Was nice and quick.
Nice quick service. Thanks.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/11/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Tennessee
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Great friendly service
Twin City Hyundai provided friendly helpful service with no hassels.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/11/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

SK
Scott K.
Louisville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2019 Category: Service
Little Delay
As always,Hyundai, was very informative , helpful, and friendly with the service. Although, the time I had my car towed, they were very busy and it took several days to get it back.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/11/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

TG
Tony G.
Oak Ridge, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Scheduled services
Every trip to this dealer for our schedule service has been great. Staff is friendly and helpful,service is always done in a timely manner. Technicians are informative on the car and helps us with future services that may be needed. No pushy mechanics tell us we need extra things fixed. I woukd reccommend them to any hyundai customer for their auto .
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/10/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

HN
Huy N.
Tn, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Service at twin city Hyundai
Great service as usual
Thank you Mitch
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/10/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

PH
Pamela H.
Maryville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2019 Category: Service
Service
Happy with service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/09/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Maryville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Good Servce
No problems
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/09/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DF
David F.
Maryville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Great service, courteous people
Prompt, courteous service...highly recommend this dealer!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/08/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

KY
Kenneth Y.
Maryville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
5 Star Staff and Service Department
Friendly Staff in Sales and Service Dept.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/07/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

TR
Terryl R.
Johnson City, TN
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019 Category: Service
Always top notch
I love Hyundais and Hyundai dealers.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/07/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

WW
William W.
Maryville, TN
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019 Category: Service
Always Professional Friendly Service with a smile!!
Smiling faces greet me at the Service Bay. They patiently answer my questions and I never feel rushed. Very pleasant experience!!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/07/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

HM
Hugh M.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
GOOD SERVICE GOOD PEOPLE
great job
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/07/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

BN
Bill N.
Maryville, TN
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Great service!
They always provide good service.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/07/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com