Twin City Hyundai

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865-980-2725
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Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

878 Reviews

5 star
74%
4 star
15%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews

DL
Deborah L.
Knoxville, TN
2018 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Good service
Good service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

Thank you for taking time to complete this survey. I am happy to see my staff made your visit a good one. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Anonymous avatar
Verified Customer
Knoxville, TN
2017 Hyundai Tucson
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2018 Category: Service
Tire rotation not done
Paid $25 for a tire rotation that was not done. I have one tire, the right rear that was curbed and has a mark on the hub cap and after receiving my vehicle back and inspecting the wheels that tire was in the same location and there were no handprints or evidence that any of the tires had been touched. I went back inside to confront the employee working and ask him if it had indeed been done and he and the service technician both exchanged looks and mocked me when telling them about the curbed tire being in the same position as when I dropped it off. Luckily a tire rotation not being done won’t effect my car very much but paying $25 for something that obviously hadn’t been done and then treated disrespectfully is enough for me to never come back to this dealership.
BRIAN E S., Service Manager from Twin City Hyundai

THANK YOU FOR FILLING OUT THIS SURVEY ON YOUR RECENT SERVICE VISIT WITH US. IF YOU COULD CONTACT ME AT I WOULD LIKE TO RECTIFY THIS PROBLEM FOR YOU. THANK YOU

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JR
John R.
Seymour, TN
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great service
Service department always delivers great service. Very smooth and simple process
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

Thank you for taking time to fill out this survey for us. I am pleased to see my staff made your visit with us a pleasant one. We will always strive to give a friendly time efficient service visit. Once again thank you.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

CW
Celena W.
Seymour, TN
2015 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great as always
Friendly atmosphere and great service as always.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

Thank you for the kind words and thank you for filling out this survey on us. We appreciate your business and look forward to see you next time.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JH
Jill H.
Oak Ridge, TN
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Terrific service
Quickly took care of me when I arrived, did my first service and a recall
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

KS
Karen S.
Knoxville, TN
2016 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Service
Happy and helpful people
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DB
Dorothy B.
Louisville, TN
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
I've come to expect excellent service
I've never been disappointed with the excellent service the staff of Twin City Hyundai has delivered. They are friendly and I've never had a long delay in waiting for the work to be completed
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for always choosing us for your service department. We are always happy to see you coming in. I would also like to thank you for filling out this survey.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

VH
Valerie H.
Maryville, TN
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Good Service Experience
The Twin City crew make having the car serviced a pleasant experience. The service bay and waiting area are spotless and they keep you informed of the work performed and anything that they spot that needs extra service. I am very pleased with this dealer service.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DT
Debra T.
Loudon, TN
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Service Department
Appointments are flexible. Everyone is friendly and helpful. The estimate on time to repair or do work is usually accurate. I rarely have to wait on my car longer than they say it will take.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

Thank you for taking time to fill out this survey for us. I am pleased to see my staff made your visit with us a pleasant one. We will always strive to give a friendly time efficient service visit. Once again thank you. 

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JL
James L.
Oak Ridge, TN
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Recommended only necessary work
Each time I have visited Twin City Hyundai it has been very pleasant! Their technicians are available to answer my questions with honest and easy to understand conversation.
Thank you Twin City Hyundai
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

Thank you James for filling out this survey. I am glad to see my staff were helpful to you and made you visit a pleasant one. We look forward to service your Hyundai again.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JG
Jasmine G.
Knoxville, TN
2018 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Oil Change
The guys over in the shop part of the dealership are both kind and professional. They were quick and efficient, and there was no judgment when they caught me asleep in the waiting room.
Thanks yall!! :)
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

AB
Alan B.
Maryville, TN
2014 Hyundai Elantra
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/29/2018 Category: Service
Too long and too expensive
Three days and almost $300 to check and replace a battery?
BRIAN E S., Service Manager from Twin City Hyundai

Thanks for filling out this survey and I am sorry your visit did not meet your expectations. I will review your concerns on you survey with my staff.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MS
Morris S.
Maryville, TN
2014 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/28/2018 Category: Service
Acceptable
Acceptable
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

Thanks for filling out this survey and I am sorry your visit did not meet your expectations. I will review your concerns on you survey with my staff.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DB
Danny B.
Walland, TN
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
As usual another great job!!!!!
Just like the headline said never a bad experience great job!!!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

LG
Luther G.
Knoxville, TN
2017 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2018 Category: Service
Review
Clean nice Nice waiting atea
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JG
John G.
Rockford, TN
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Fast, courteous service
They always take care of me here at Twin City Hyundai!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Anonymous avatar
Verified Customer
Maryville, TN
2007 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Always Professional
You get on time and courteous service. Would like to see a more comfortable lounge area with a better selection of reading materials. The constantly repeating TV news is annoying.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DP
Diane P.
Maryville, TN
2013 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Regular oil change
Had them check out engine noise as well as my regular oil change. Findings was noninclusive. Everything was ok.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DS
Don S.
Huntsville, TN
2016 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Connvienent and Friendly
The service is great, your survey is hard to use.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

SK
Sung K.
Knoxville, TN
2017 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Good
Very kindly service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com