ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service."
My vehicle was brought in for routine service. The service personnel were friendly, courteous, and the service provided in a timely manner.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/20/2017 04:13 PM
Shirley B. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"This survey is too long. Otherwise, I am happy with your service dept."
This survey is too long. Otherwise, I am happy with your service dept.
Vehicle: 2015 Hyundai Elantra Gt
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:21 PM
Brian E S., Service Manager at Twin City Hyundai responded on 10/18/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit. And I want to Thank you for filling out this survey.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Ronald H. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service done in very short time"
Great service done is a very efficient and timely manner. Will continue to take my Hyundai to this location for all my services.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:45 PM
Brian E S., Service Manager at Twin City Hyundai responded on 10/18/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service staff"
The service staff is friendly, courteous, and knowledgeable.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/17/2017 12:35 PM
Brian E S., Service Manager at Twin City Hyundai responded on 10/17/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, honest Service"
Had a oil change and tire rotation. Work was completed when promised and at a very fair price. Service tech was honest and helpful.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/13/2017 08:22 AM
Brian E S., Service Manager at Twin City Hyundai responded on 10/17/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MORRIS S. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Self"
Waiting area could be improved ,coffee,cookies? Reading materials
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 12:47 PM
Brian E S., Service Manager at Twin City Hyundai responded on 10/11/2017

Thank you for taking time to fill out this survey. And thank you for choosing us as your service department.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at Twin City Hyundai"
Were able to fit me in on short notice. Minimal wait time.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:45 AM
Brian E S., Service Manager at Twin City Hyundai responded on 10/11/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Department "
Courteous and professional personnel
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 04:09 PM
Brian E S., Service Manager at Twin City Hyundai responded on 10/11/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Karen S. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Courteous people
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/10/2017 02:10 PM
Brian E S., Service Manager at Twin City Hyundai responded on 10/11/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 10/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not upto luxury brand standards"
Operation of Service Department on a Saturday is understaffed
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/08/2017 05:07 AM
Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I had an issue with my gas tank and could not get to my usual service location. Twin city was close enough to get to on my limited gas. They took care of the problem very quickly and I am very happy with their service. I even had them do some regular maintenance while I was there, which they were able to do promptly without too much added wait time. Very happy with the services and reasonable prices. I will definitely be back to this location.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/06/2017 07:52 AM
Brian E S., Service Manager at Twin City Hyundai responded on 10/06/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Rodney S. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, great people "
Great service, great people
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/05/2017 04:52 PM
Brian E S., Service Manager at Twin City Hyundai responded on 10/06/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Geraldine D. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent servive provided on a timely basis."
The staff treats us like family and are very knowledgeable, efficient and pleasant.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/05/2017 06:59 AM
Brian E S., Service Manager at Twin City Hyundai responded on 10/05/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Danny G. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service "
Had me in and out with a complete service before customer service lady had the coffee made
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/03/2017 02:10 PM
Brian E S., Service Manager at Twin City Hyundai responded on 10/03/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Miles U. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Only the best get my ratings"
Our third Hyundai from Twin City , they are the best in sales and service .
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/02/2017 11:06 AM
Brian E S., Service Manager at Twin City Hyundai responded on 10/03/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Ryan A. on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service | Quick and Reliable Service | Knowledgeable Personel"
Thank you very much! As you can see from the rest of the ratings they have for a 4.5/5 with 671 reviews mine is just another to add to their excellent service. I used this location on my way back from a trip from north Carolina. They were extremely knowledgeable and polite. They took care of my car on the spot and had me in and out in 30 minutes! Thank you!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 10/01/2017 06:34 PM
Brian E S., Service Manager at Twin City Hyundai responded on 10/02/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 10/01/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"the employees"
average
Vehicle: 2012 Hyundai Genesis Co
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 10/01/2017 05:57 PM
Brian E S., Service Manager at Twin City Hyundai responded on 10/03/2017

Thank you for taking time to fill out this survey for us. please contact us as soon as you get available for an appointment and we will take a look at your concern. Once again Thank you

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Jill M. on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service writers"
Answer all questions fully
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 10/01/2017 07:44 AM
Brian E S., Service Manager at Twin City Hyundai responded on 10/02/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Anna C. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful dealership"
I love this dealership. Everyone I speak with are kind, funny and outgoing!
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 09/29/2017 01:33 PM
Brian E S., Service Manager at Twin City Hyundai responded on 09/29/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

William G. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
This time very timely service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 09/29/2017 11:59 AM
Brian E S., Service Manager at Twin City Hyundai responded on 09/29/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

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