ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review 3 days ago
Laura O. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Close to home, professional and competent
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 05:56 PM
Brian E S., Service Manager at Twin City Hyundai responded on 01/16/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Nice People and Wonderful Service"
The people are so helpful and accommodating from the sales people, particularly Anthony Phillips, and including Mitchell in the service department.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 01:10 PM
Brian E S., Service Manager at Twin City Hyundai responded on 01/16/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service start to finish"
Solid service and personal touch.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 01/07/2018
Service Type: Maintenance
Review Created: 01/14/2018 05:28 AM
Brian E S., Service Manager at Twin City Hyundai responded on 01/15/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner"
Very friendly and they are fast and know what there doing
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/12/2018 02:44 PM
Brian E S., Service Manager at Twin City Hyundai responded on 01/15/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Linda F. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ms. A76 yrs single woman"
Mitchell wants to make me a happy customer. That makes for good service! He tells me what cost range to expect
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 11:39 AM
Brian E S., Service Manager at Twin City Hyundai responded on 01/15/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Laura H. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hydundai "
They’re always so friendly and able to accommodate my schedule
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 11:05 AM
Brian E S., Service Manager at Twin City Hyundai responded on 01/11/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

David F. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service experience, as always!"
I don’t make purchase decisions based solely on what is sitting in the car lot. If a dealer offers lousy customer service after the sale, to me that dealer isn’t worth my time. The reason I have two hyundais in my garage is because of the superior service I’ve received since 2009 at Twin City Hyundai.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/11/2018 07:12 AM
Brian E S., Service Manager at Twin City Hyundai responded on 01/11/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Billy C. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They take care of customers and business ! !~ !"
Totally fantastic service . . just like the past 20 years...
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/10/2018 09:14 AM
Brian E S., Service Manager at Twin City Hyundai responded on 01/10/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I keep coming back"
I have used Twin City since 2004 and have never been dissatisfied .
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/05/2018 04:38 PM
Brian E S., Service Manager at Twin City Hyundai responded on 01/08/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Patrick F. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
My 2017 Santa Fe was services on Jan 3rd. Service was fast and met my expectations.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/05/2018 04:17 PM
Brian E S., Service Manager at Twin City Hyundai responded on 01/08/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai"
Recall service
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/05/2018 04:30 AM
Brian E S., Service Manager at Twin City Hyundai responded on 01/08/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Wilda C. on 01/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Survey"
Good people to do business with.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/04/2018 05:20 PM
Brian E S., Service Manager at Twin City Hyundai responded on 01/08/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Colleen F. on 01/01/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service."
It was good service. Courtesy was outstanding.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/27/2017
Service Type: Repair
Review Created: 01/01/2018 07:18 PM
Brian E S., Service Manager at Twin City Hyundai responded on 01/02/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Robert P. on 01/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Reliable"
Service Department is always anxious to please, and they get my vehicle in and out in a timely fashion.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/26/2017
Service Type: Maintenance
Review Created: 01/01/2018 04:44 AM
Brian E S., Service Manager at Twin City Hyundai responded on 01/02/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 12/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Good
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/26/2017
Service Type: Repair
Review Created: 12/28/2017 01:16 PM
Brian E S., Service Manager at Twin City Hyundai responded on 12/29/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 12/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent employees"
Everyone I dealt with was very professional and courteous. They got me in for an oil change on very short notice and had my car done in no time.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/22/2017
Service Type: Maintenance
Review Created: 12/26/2017 02:26 PM
Brian E S., Service Manager at Twin City Hyundai responded on 12/27/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 12/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly "
The staff are always friendly.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/14/2017
Service Type: Maintenance
Review Created: 12/22/2017 03:47 AM
Brian E S., Service Manager at Twin City Hyundai responded on 12/22/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Maurice R. on 12/21/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Suggested service & vehicle inspection improvements"
Need greater selection of refreshments in customer waiting area. Also need to go over all service completed in greater detail with customer when complete and provide basic vehicle inspection check sheet for customer identifying all items inspected etc and results of same. Suggest that complimentary vacuuming of vehicle interior be done after service of vehicle.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/14/2017
Service Type: Maintenance
Review Created: 12/21/2017 05:54 PM
Brian E S., Service Manager at Twin City Hyundai responded on 12/22/2017

Thank you for filling out this survey for us. I will review your survey with my staff to improve our service experience. We look forward to see you in the future.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Gary J. on 12/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a smile"
Twin City performed the 1st service on my 2018 Sonata. They took the time to explain what was done and completed the oil change & inspection & recall in about 1 hour. The technicians were very professional and friendly. Great service from the Twin City Hyundai team.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 12/19/2017
Service Type: Repair
Review Created: 12/21/2017 10:59 AM
Brian E S., Service Manager at Twin City Hyundai responded on 12/21/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer on 12/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Excellent service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/18/2017
Service Type: Repair
Review Created: 12/20/2017 02:18 PM
Brian E S., Service Manager at Twin City Hyundai responded on 12/21/2017

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Displaying Review 1 - 20 of 770 in total