Twin City Hyundai

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865-980-2725
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Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

927 Reviews

5 star
74%
4 star
15%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews

RS
Rachel S.
Sunbright, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018 Category: Service
Great first impression
I recently changed dealerships from one that made me mad due to poor service and went to Twin City Hyundai. Twin City Hyundai has made a great first impression. I greatly appreciate how they came to me first about other issues going on with my Elantra rather than waiting until I was getting ready to pay and leave. Their staff was courteous and provided excellent customer service.
Recommended
Verified Customer
Friendsville, TN
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2018 Category: Service
Safety recall
Service was acceptable.
Recommended
Verified Customer
Maryville, TN
2013 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2018 Category: Service
Service representative
Our service representative was very courteous and did what he could to take care of the repairs/maintenance we needed.
Recommended
Verified Customer
Maryville, TN
2013 Hyundai Elantra Gt
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2018 Category: Service
Not a great visit
This dealership is usually a wonderful experience but not this visit.
No one called to tell me that my car was going to take another day to fix.
Stacy S., DPSM from Twin City Hyundai responded on 07/22/2018

Thank you for making the time to fill out the survey and share your experience. We apologize for the miscommunication & inconvenience.

KB
Kara B.
Sevierville, TN
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Service
They always work me in for service, even when I do not have an appointment.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/18/2018

I am happy to see my staff took good care of you at your last service visit with us. Thank you for filling out this survey for us. We look forward to your next service visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

AB
Alton B.
Maryville, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Service
Fast and friendly service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/17/2018

My service staff would like to thank you for filling out this survey on us. I am happy to see you were satisfied with your recent service. We look forward to servicing your veh in the future.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DB
Douglas B.
Rockwood, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Service
Absolutely wonderful! Our service team is efficient and professional and got us in and out in a very timely manner.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/16/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Louisville, TN
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Return customer
Great staff..very friendly. Quick service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/16/2018

I am happy to see my staff took good care of you at your last service visit with us. Thank you for filling out this survey for us. We look forward to your next service visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Maryville, TN
2017 Hyundai Santa Fe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/10/2018 Category: Service
Service ripoff
Service tried to sell me throttle cleaning at 15,000 miles, even when I told them me car was 90% highway miles. I wasted $90, when I just wanted an oil change. I will not use this dealer for service again.
Stacy S., DPSM from Twin City Hyundai responded on 07/12/2018

Thank you for making the time to fill out the survey. We hope you will reach out to our service manager Brian Stephens regarding your service visit.

WK
William K.
Alcoa, TN
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Oil change
On time great service attentive to details
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/09/2018

I am happy to see my staff took good care of you at your last service visit with us. Thank you for filling out this survey for us. We look forward to your next service visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

IG
Iva G.
Knoxville, TN
2008 Hyundai Veracruz
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/06/2018 Category: Service
No place is "great"
Would appreciate feedback.
Recommended
Stacy S., DPSM from Twin City Hyundai responded on 07/08/2018

Thank you for making the time to fill out the survey. We apologize for any inconvenience. Please reach our to our service manager Brian Stephens
bstephens@twincityhyundai.com

MC
Mary C.
Vonore, TN
2014 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Service, customer service
Car #3 purchased and always serviced at Twin City Hyundai
So I am very pleased!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/06/2018

e would like to thank you for filling out this survey. I am pleased to see we continue to meet your expectations when you come in for service. We appreciate your business and look forward to see you again.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

TR
Tommy R.
Louisville, TN
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Oil change
Great job
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/05/2018

I am happy to see my staff took good care of you at your last service visit with us. Thank you for filling out this survey for us. We look forward to your next service visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DS
Diane S.
Seymour, TN
2012 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
THE SERVICE
I've always been so impressed with your Service Department. Best customer service bar none!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/05/2018

We would like to thank you for filling out this survey. I am pleased to see we continue to meet your expectations when you come in for service. We appreciate your business and look forward to see you again.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DR
David R.
Vonore, TN
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Above and beyond
They repaired all the issues with my car.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/05/2018

I am happy to see my staff took good care of you at your last service visit with us. Thank you for filling out this survey for us. We look forward to your next

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Niota, TN
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Great job as always!
The service manager is always friendly. Greets customers promptly and insures the work is done as timely as possible.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/05/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

HR
Harold R.
Louisville, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
the personnel
The personnel are very friendly and knowledgeable.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/02/2018

I am happy to see my staff took good care of you at your last service visit with us. Thank you for filling out this survey for us. We look forward to your next service visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MG
Marilyn G.
Maryville, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
They care about the person and the vehicle being serviced
Whenever possible, the maintenance staff works with my business car to get me back on the road quickly.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/02/2018

We would like to thank you for filling out this survey. I am pleased to see we continue to meet your expectations when you come in for service. We appreciate your business and look forward to see you again.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Sevierville, TN
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Great Service Department
Have always had a positive experience with the service department.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/02/2018

It is a pleasure to service your veh and visit with you when you come in. Thanks for the kind words. We look forward to your next visit with us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JL
James L.
Oak Ridge, TN
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Recommended only necessary work
I came in with no AC. I left with a working system. They just serviced it for less than $175 and that's all. No attempt to replace the compressor. Thank you for doing honest work and reasonable prices.
This is why i drive out to Twin City Hyundai, and highly recommend them to all my friends.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/02/2018

I am happy to see my staff took good care of you at your last service visit with us. Thank you for filling out this survey for us. We look forward to your next service visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com