Twin City Hyundai

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865-980-2725
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Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

983 Reviews

5 star
74%
4 star
15%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

PM
Paula M.
Seymour, TN
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Super friendly service
This is our first Hyundai vechicle all of our experiences have definitely exceeded our expectations. Thank you
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/24/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MS
Meryl S.
Sevierville, TN
2013 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Car maintenance
Seems to be a little confusion the morning I brought my car in . Things happen and gentleman was apologetic
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/21/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

OD
Olive D.
Maryville, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Satisfied customer
Good service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/21/2018

I am glad to see your recent service visit with us was a pleasant one. We appreciate you choosing Twin City as your service department. I also want to thank you for filling out this survey on us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

KH
Kenneth H.
Greenback, TN
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Friendly and professional
Friendly and professional did the work in a timely manner
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/20/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

SB
Sharon B.
Greenback, TN
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Don’t know what asking here
I really don’t care for the sales people, finance person, the service people are sometimes ok.
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/18/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

AS
Andrei S.
Knoxville, TN
2011 Hyundai Sonata
Verified
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Recommended
Original Review
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2018 Category: Service
Happy End
One day I could not start my car, so I towed it to Twin City Hyundai on Alcoa Hwy, Alcoa, TN. They identified a faulty starter, and replaced it very quickly. I have my car running again! Thanks!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/17/2018

Thank you for making the time to fill out the survey. We will be sharing your experience with our management team.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

BRIAN E S., Service Manager from Twin City Hyundai responded on 09/18/2018

I am glad to see we resolved your issues and thank you for your patience. Thank you for taking time to fill out this survey. We appreciate your business.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

AP
Angela P.
Maryville, TN
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2018 Category: Service
Service was adequate
Service was adequate but ability to schedule service appointment was sub par.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/17/2018

Thank you for making the time to fill out the survey. We will be sharing your experience with our management team.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Knoxville, TN
2018 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/16/2018 Category: Service
First oil change
The car buying experience at this dealership was fine. But the service/maintenance of car left a lot to be desired.
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/17/2018

Thank you for making the time to fill out the survey. We will be sharing your experience with our management team.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MG
Mary G.
Etowah, TN
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Outstanding service department
Service performed on schedule
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/17/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RE
Richard E.
Etowah, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
N/a
N/a
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/17/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

GH
Gail H.
Maryville, TN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great customer service
Great customer service folks at Twin City Hyundai
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/17/2018

I am glad to see your recent service visit with us was a pleasant one. We appreciate you choosing Twin City as your service department. I also want to thank you for filling out this survey on us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

WG
William G.
Maryville, TN
2015 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Ok
Ok
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/17/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Sevierville, TN
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
None
None
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/13/2018

We here at Twin City Hyundai service strive to make every visit with us a good one. So I am glad to see my service staff took good care of you at your last visit. We look forward to your next visit with us. Thank you for filling out this survey.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MF
Marilyn F.
Maryville, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Courteous. Timely. Pleasant.
I never have to wait for service. The staff explains options accurately and fairly.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/12/2018

I am glad to see your recent service visit with us was a pleasant one. We appreciate you choosing Twin City as your service department. I also want to thank you for filling out this survey on us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

EB
Elizabeth K. B.
Knoxville, TN
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Great!
I was in and out quickly and the staff was so kind!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/12/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

WW
William W.
Maryville, TN
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Fast Service with a Smile!
Always greeted with a smile and cheerful hello! Fast service and I appreciate the explanations for service performed.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/12/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Maryville, TN
2005 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Thirteen Years and Counting
Just an oil change this time for our 2005 Tucson. Service was timely and their coupon made it cheap!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/07/2018

I am glad to see your recent service visit with us was a pleasant one. We appreciate you choosing Twin City as your service department. I also want to thank you for filling out this survey on us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

BB
Barbara B.
Alcoa, TN
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Friendly personnel
I thought a 27 Point inspection was included with the oil change. I was disappointed that all my fluids were not capped off and tires or battery was not inspected. It was my fault for not asking. I just thought it was included as it has always been when I went to the other two dealerships.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/06/2018

Thank you for making the time to fill out the survey. We will be sharing your experience with our management team.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

CR
Cynthia R.
Vonore, TN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Mrs
Did the job fast and was very friendly
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/04/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JY
Joseph Y.
Maryville, TN
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Repeat customers
Just bought our 2nd Santa Fe from Twin City Hyundai. Love it and had great experience with our car salesman Julian.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/04/2018

Thank you for taking time to fill out this survey. I will review your survey with my service staff. And we will always strive to improve to better serve our customers. Thank you

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com