Twin City Hyundai

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865-980-2725
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,484 Reviews)
5 star
77%
4 star
13%
3 star
4%
2 star
2%
1 star
1%

ReScore Reviews™ (20)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
93% Would Recommend
100% Business Response
Latest Review about 1 month ago

Reviews

MR
Mark R.
Maryville, TN
2015 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020 Category: Service
Great service
Great service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/09/2020 Category: Service
Sales person and manager taking advantage
2 different prices for purchase of Santa Fe.
Was not told of any price difference until showimg me the contract.
Salesman chuckled while I was talking to mgr.
Sure, $800.00 is not alot of money to some, but I work hard for it.
Then 2 days later I received a text from salesman wanting to know if my emotions are low enough to come back in. NOT...
BRIAN E S., Service Manager from Twin City Hyundai responded on 12/09/2020

Thank you for making the time to fill out the survey. We appreciate your feedback to help us improve our process.
We apologize for any miscommunication. A manager will reach out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DG
Danny G.
Knoxville, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2020 Category: Service
Service
Excellent service, a very knowledgeable service manager
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/30/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RR
Raymond R.
Loudon, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020 Category: Service
Great Dealership
Over the past 13 years we have purchased and serviced four different vehicles, 2007 Santa Fe, 2013 Elantra, 2016 Santa Fe, and a 2019 Santa Fe, although the sales staff and the service staff have changed over the years Twin Cities Hyundai has maintained a great staff, professional but friendly. I look forward to my visit to the dealership rather than looking at it as having to have my vehicles serviced. Not a better dealership in this area and over the past forty some odd years I have used many of them.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/30/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Loudon, TN
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
Transparent and honest
Great dealership. They do not try to up sell unneeded repairs or replacements.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/23/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Knoxville, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
the best!!!
because of the way they are so nice to me and the friendly service I get.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/15/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RC
Richard C.
Maryville, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020 Category: Service
They are professional and personal
Excellent service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/15/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

PM
Patrick M.
Seymour, TN
2020 Hyundai Kona
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2020 Category: Service
they lied about what they had done.Work not performed as promise
work not performed as promises.
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/07/2020

Thank you for making the time to fill out the survey. We appreciate your feedback to help us improve our process.
We apologize for any miscommunication. A manager will reach out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

PH
Pamela H.
Maryville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020 Category: Service
Service Center
Your Employees. Shannon takes good care of my car service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/28/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

WG
William G.
Maryville, TN
2015 Hyundai Santa Fe Sport
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020 Category: Service
Excellent service
Oil change no problems. Reason marked met expectations was that I have been going there for 11 years and expected great service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/23/2020 Category: Service
Oil change
No problems
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/24/2020

Thank you for making the time to fill out the survey and sharing your experience. We apologize that we did not meet your expectations and would like an opportunity to make things right. A manager will be reaching out to you shortly

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Lenoir City, TN
2018 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020 Category: Service
Followed through with customer
Service manager followed up with customer.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/16/2020 Category: Service
Attention to thoroughness
The service dept did not rotate my tires as requested and did not check the tire pressure. My tire pressure gauge was the same when I left as it was when I brought it in. 29-30 psi. Had to go to Firestone to get my air pressure checked and air added to bring them to 34 psi.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/16/2020

Thank you for making the time to fill out the survey and sharing your experience. We apologize that we did not meet your expectations and would like an opportunity to make things right. A manager will be reaching out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Maryville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
Professional!
Professional and very helpful.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/16/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

KB
Kara B.
Sevierville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020 Category: Service
Knowledge, Skills and Courteous
I always enjoying working with the staff there.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/15/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Maryville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2020 Category: Service
No problems and good service
No problems and good service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 08/07/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MD
Margaret D.
Friendsville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020 Category: Service
On the road again!!
Brian got my car in the shop and back on the road the same day. It made my day. Thank you Twin City Hyundai.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/30/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MR
Maruice R.
Sevierville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2020 Category: Service
Service review
Lounge area furniture needs to be replaced -old & worn - need more free refreshment options for customers waiting in lounge
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/27/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com