Twin City Hyundai

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865-980-2725
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,491 Reviews)
5 star
77%
4 star
13%
3 star
4%
2 star
2%
1 star
1%

ReScore Reviews™ (27)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
93% Would Recommend
100% Business Response
Latest Review 10 days ago

Reviews

Verified Customer
Clinton, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021 Category: Service
Great
I have not had an issue with this dealership. Their staff is great and they have the best service department.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 04/07/2021

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

CB
Charles B.
Maryville, TN
2021 Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2021 Category: Service
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/22/2021

Thank you for making the time to fill out the survey. We appreciate your feedback to help us improve our process.
We apologize for any miscommunication. A manager will reach out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

PJ
Pamela J.
Maryville, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021 Category: Service
Service yes nothing else
Not a very good
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/17/2021

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MM
Michael M.
Knoxville, TN
2017 Hyundai Azera
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021 Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/14/2021 Category: Service
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/17/2021

Thank you for making the time to fill out the survey. We appreciate your feedback to help us improve our process.
We apologize for any miscommunication. A manager will reach out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

AP
Angela P.
Maryville, TN
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2021 Category: Service
Worst “SERVICE” department!
Read the review.
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/04/2021

Thank you for making the time to fill out the survey. We appreciate your feedback to help us improve our process.
We apologize for any miscommunication. A manager will reach out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

LH
Laura H.
Knoxville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2021 Category: Service
Friendly staff and great service
I have always had a great experience at Twin City I will be purchasing my next vehicle at Twin City without a doubt.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 02/26/2021

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Knoxville, TN
2006 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2021 Category: Service
Sonata
My concern has been that no one called me when I left a message yesterday to let me know if you were ready for my car. I live in fountain city and I don’t want to make unnecessary trips if I don’t have to.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2021 Category: Service
Staff is very friendly.
Past experiences have been good. This past time I was just a little disappointed.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 02/23/2021

Thank you for making the time to fill out the survey. We appreciate your feedback to help us improve our process.
We apologize for any miscommunication. A manager will reach out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

BRIAN E S., Service Manager from Twin City Hyundai responded on 02/23/2021

Thank you for taking time to fill out this survey it is very important to us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

LW
Linda W.
Maryville, TN
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021 Category: Service
Friendly service
Will always go back for maintenance and if I purchase another car it will be from Twin City Hyundai
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 02/12/2021

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Maryville, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021 Category: Service
None
None
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 02/09/2021

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

SB
Sharon B.
Greenback, TN
2013 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021 Category: Service
My concerns addressed
It is nice to know the service manager cares about the people who bring their cars in. He said he uses the surveys as training tools. He had always been very courteous to me.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/26/2021 Category: Service
Disappointed service experience
I usually like the service people. They do have a tendency to think they know my car better than I do.
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/27/2021

Thank you for making the time to fill out the survey. We appreciate your feedback to help us improve our process.
We apologize for any miscommunication. A manager will reach out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MR
Mark R.
Maryville, TN
2015 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020 Category: Service
Great service
Great service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/09/2020 Category: Service
Sales person and manager taking advantage
2 different prices for purchase of Santa Fe.
Was not told of any price difference until showimg me the contract.
Salesman chuckled while I was talking to mgr.
Sure, $800.00 is not alot of money to some, but I work hard for it.
Then 2 days later I received a text from salesman wanting to know if my emotions are low enough to come back in. NOT...
BRIAN E S., Service Manager from Twin City Hyundai responded on 12/09/2020

Thank you for making the time to fill out the survey. We appreciate your feedback to help us improve our process.
We apologize for any miscommunication. A manager will reach out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DG
Danny G.
Knoxville, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2020 Category: Service
Service
Excellent service, a very knowledgeable service manager
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/30/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RR
Raymond R.
Loudon, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020 Category: Service
Great Dealership
Over the past 13 years we have purchased and serviced four different vehicles, 2007 Santa Fe, 2013 Elantra, 2016 Santa Fe, and a 2019 Santa Fe, although the sales staff and the service staff have changed over the years Twin Cities Hyundai has maintained a great staff, professional but friendly. I look forward to my visit to the dealership rather than looking at it as having to have my vehicles serviced. Not a better dealership in this area and over the past forty some odd years I have used many of them.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/30/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Loudon, TN
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
Transparent and honest
Great dealership. They do not try to up sell unneeded repairs or replacements.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/23/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Knoxville, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
the best!!!
because of the way they are so nice to me and the friendly service I get.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/15/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com