Twin City Hyundai

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865-980-2725
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,481 Reviews)
5 star
77%
4 star
13%
3 star
4%
2 star
2%
1 star
1%

ReScore Reviews™ (18)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

Verified Customer
Loudon, TN
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
Transparent and honest
Great dealership. They do not try to up sell unneeded repairs or replacements.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/23/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Knoxville, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
the best!!!
because of the way they are so nice to me and the friendly service I get.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/15/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RC
Richard C.
Maryville, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020 Category: Service
They are professional and personal
Excellent service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/15/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

PM
Patrick M.
Seymour, TN
2020 Hyundai Kona
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2020 Category: Service
they lied about what they had done.Work not performed as promise
work not performed as promises.
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/07/2020

Thank you for making the time to fill out the survey. We appreciate your feedback to help us improve our process.
We apologize for any miscommunication. A manager will reach out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

PH
Pamela H.
Maryville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020 Category: Service
Service Center
Your Employees. Shannon takes good care of my car service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/28/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

WG
William G.
Maryville, TN
2015 Hyundai Santa Fe Sport
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020 Category: Service
Excellent service
Oil change no problems. Reason marked met expectations was that I have been going there for 11 years and expected great service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/23/2020 Category: Service
Oil change
No problems
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/24/2020

Thank you for making the time to fill out the survey and sharing your experience. We apologize that we did not meet your expectations and would like an opportunity to make things right. A manager will be reaching out to you shortly

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Lenoir City, TN
2018 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020 Category: Service
Followed through with customer
Service manager followed up with customer.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/16/2020 Category: Service
Attention to thoroughness
The service dept did not rotate my tires as requested and did not check the tire pressure. My tire pressure gauge was the same when I left as it was when I brought it in. 29-30 psi. Had to go to Firestone to get my air pressure checked and air added to bring them to 34 psi.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/16/2020

Thank you for making the time to fill out the survey and sharing your experience. We apologize that we did not meet your expectations and would like an opportunity to make things right. A manager will be reaching out to you shortly.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Maryville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
Professional!
Professional and very helpful.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/16/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

KB
Kara B.
Sevierville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020 Category: Service
Knowledge, Skills and Courteous
I always enjoying working with the staff there.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 09/15/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Maryville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2020 Category: Service
No problems and good service
No problems and good service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 08/07/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MD
Margaret D.
Friendsville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020 Category: Service
On the road again!!
Brian got my car in the shop and back on the road the same day. It made my day. Thank you Twin City Hyundai.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/30/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MR
Maruice R.
Sevierville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2020 Category: Service
Service review
Lounge area furniture needs to be replaced -old & worn - need more free refreshment options for customers waiting in lounge
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/27/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

GT
George T.
Gatlinburg, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020 Category: Service
Kathi Teague
Great people working there..Kathi Teague
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/20/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RR
Raymond R.
Loudon, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020 Category: Service
Great Service
I have used Twin City Hyundai since 2007 and love the service department. I have own 4 Hyundais and have purchased 3 Hyundais from Twin Cities with probably the main reason is the Service Department.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/20/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MP
Melissa P.
Maryville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020 Category: Service
Awesome!
Awesome job! Was in and out in 20 minutes for my oil change
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/15/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com