Twin City Hyundai

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865-980-2725
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1104 Reviews

5 star
75%
4 star
15%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews

CW
Carl W.
Seymour, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Tire losing air!
Thought service should have been free, car only six months old. I bought extended warranty at time of purchase?
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/18/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DL
Daniel L.
Vonore, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
good timing
Always on time and very good service
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/17/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

TR
Tommy R.
Louisville, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Review
Pretty happy with the service. Great car
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/16/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MU
Miles U.
Maryville, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Our Fourth Hyundai from Twin City , they are the best in sales and service .
only the best dealership ever
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/16/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

VR
Vera R.
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Customer service
good place
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/14/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Customer
Good service. Should offer more free oil changes for new car buyers.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/14/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

CJ
Cornell J.
Knoxville, TN
2015 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Outstanding Customer service and professional staff
As many times before from.arrival to the completion of my servicing the staff are courtesy and knowledgeable answering any questions I had, the amenities were very comfortable , and I was thoroughly satisfied with service provided. I am a repeat customer.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/14/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JO
Jackie O.
Seymour, TN
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
The guys in the service department. They seem to really care.
I thought I needed my brake light bulbs changed. Turns out, I needed the whole thing changed. They had to order the kit. So Ill be going back to get that done, and some more stuff as well. They are my favorite service group of guys.
We have another Hyundai, and we will be there tomorrow to get it serviced.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/11/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

HM
Hugh M.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
GOOD SERVICE GOOD PEOPLE
GREAT SERVICE
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/11/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

WG
William G.
Maryville, TN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Rocker arm sensor
None
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/11/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

PL
Peggy L.
Maryville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Fixed right the first time.
Originally went for a leak in my tire that the local garage could not find. Upon arriving was notified of a recall that would be fixed while I was there. When I was told service was complete was not charged due to not being advised of what would/could be done prior to repair. Pleasantly surprised, will be back.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/10/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MK
Mark K.
Loudon, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Go extra mile
Just moved to area both cars needed service. Did a great job excellent price on time. Shannon is a great asset. Felt like family.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/09/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

GD
Geraldine D.
Maryville, TN
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
My experience
I received prompt service and my service was completed as I was told. The attitude of the service personnel is always welcoming and efficient. I enjoy working with them and trust them with my vehicles.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/08/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RC
Russ C.
Maryville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Easy to work with
The service people at Twin city Hyuandi are easy to work with. They are courteous and helpful. My oil change was less than expected!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/07/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

GG
Gary G.
Maryville, TN
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
The service writer
My Service writer is the best. He is very professional every visit there. He is the reason I will always have my vehicle serviced there. Thank you
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/04/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JC
Jay C.
Maryville, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Great and thorough service!
Twin city helps me take great care of my Elantra! They help me keep up on recommended maintenance and always have service specials which keep the prices competitive in our area. They also have a fabulous waiting room with comfy chairs.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/03/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DB
Denise B.
Alcoa, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Julian, Salesperson
Excellent salesperson with no pressure and got a great deal !
Recommended
GH
Gary H.
Vonore, TN
2007 Hyundai Veracruz
Verified Customer
ReScore Review™
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2019 Category: Service
easy to schedule, on time, friendly staff
labor costs look a little high
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/02/2019 Category: Service
having a loaner for this lengthy service was a big plus
labor costs look a little high
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/02/2019

Thank you for making the time to fill out the survey. We will be sharing your experience with our management team.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JI
Jacqueline I.
Maryville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
n/a
n/a
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/02/2019

I am so glad to see that staff has taking good care of you at your first service visit with us. We will all ways strive to give you excellent service here at Twin City Hyundai.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

TL
Tiffany L.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/01/2019 Category: Service
Service Department
The service department was great!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 01/02/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com