Twin City Hyundai

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865-980-2725
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Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1170 Reviews

5 star
75%
4 star
14%
3 star
4%
2 star
2%
1 star
1%

ReScore Reviews™ (7)

ReScore
Overall Rating 4.85714/5Overall Rating 4.85714/5Overall Rating 4.85714/5Overall Rating 4.85714/5rating 4.85714
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews

RE
Richard E.
Etowah, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Bad news
The service dept is great as always but recently I visited the dealership and someone in sales run my personnel information without my permission. I have bought several cars from this dealership but will never buy another from there after someone took it upon thereselves to run personnel info . As I said the service has always been great and I will continue to use them , but the sales dept is a bunch of crooks and thief’s as far as I am concerned
AL
Antonio L.
Madisonville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
friendly people
The people are always very helpful.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/25/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DP
Diane P.
Maryville, TN
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Regular oil change
I take my car in every oil change using the coupons out of my book, that was purchased when I bought the car with the extended warranty. Mileage is documented so I can take advantage of the Fuel Reimbursement Program. Love this program.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/25/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MF
Megan F.
Maryville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great service
I was easily able to make an appointment for a time convenient to my schedule. My car needed a software update covered by the warranty and the technicians were able to get the work done without issue. I needed several other routine maintenance items done and they did it all in a couple of hours and kept me updated by phone. Great service and great staff.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/25/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Knoxville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Service experience
The overall experience the courtesy of the employees and the quickness in which my car was serviced.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/25/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

GC
George C.
Oak Ridge, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Good Service
Service was performed promptly and well.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/25/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MR
Maureen R.
Loudon, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great service
Had a great first experience at this dealer for an oil change. I’ll be vack!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/19/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

AW
Alan W.
Knoxville, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service
Hello same great service thank you ,Regards Alan.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/18/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RK
Robert K.
Madisonville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Fast and thorough service.
Was pleased to take my car in for service at the appointment. Service manager clearly explained all of the service items that were performed.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/18/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RR
Raymond R.
Loudon, TN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Always Great Dealership & Service
I have been dealing with Twin Cities Hyundai for over 12 years and found their new car deals and service to excellent.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/18/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

SL
Sandra L.
Maryville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Good Service
Very helpful, clean . Service dept is exceptional and kudos to Shannon in the service dept.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/18/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Maryville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Always great service
Always great service from Twin City Hyundai. The location on Alcoa Highway is somewhat troubling due to heavy traffic and lack of any stop lights.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/18/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

WG
William G.
Maryville, TN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
None
Just had oil change with coupon. Done in good time.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/18/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RM
Robert M.
Lenoir City, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2019 Category: Service
repair
Repair was done quick and did the upgrade on the safety system at the same time. Just will never recommend using the warranty company for towing waited from 8:30am until after 1:00pm for them to arrive to take my car to the dealership.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/18/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

RB
Robert B.
Knoxville, TN
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Vehicle recall
All work was done in timely and professional manner
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/18/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

SH
Steven H.
Townsend, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
They aim to please...
Very service-oriented, honest, and reasonable in every way has been my experience with their service department as well as their sales reps.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/12/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

CG
Cynthia G.
Sevierville, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Service department
Was in and out for my first oil change/service in no time !!!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/12/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JL
John L.
Tennessee
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Great service great people
Service department is excellent was using a different dealer but glad I switched to Twin City Hyundai. Very friendly, very professional and the service is rxcellent.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/09/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

PJ
Phyllis J.
Sevierville, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
THEY ARE ALWAYS VERY FRIENDLY
THEY DID A GREAT JOB , DIDN'T HAVE TO WAIT LONG AND THINGS WERE GOOD.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/08/2019

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DW
Dinah W.
Robbinsville, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Greeted with a smile!
It was easy to get an appointment. I was greeted by a friendly warm smile. He told me a time my car would be finished and it was.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 03/08/2019

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com