Twin City Hyundai

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865-980-2725
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Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1045 Reviews

5 star
75%
4 star
15%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (4)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
93% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews

Verified Customer
Knoxville, TN
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Repairs
Done quickly and expertly
Recommended
EL
Elaine L.
Corryton, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Professional staff. Work done on time.
Love the coupons and staff. You might change up the music tho or have quiet area for customers who want to read.
Recommended
GJ
Gary J.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2018 Category: Service
30,000 Mile Checkup
Service time was under estimated, however the quality of service was excellent.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/19/2018

I am glad to see your recent service visit with us was a pleasant one. We appreciate you choosing Twin City as your service department. I also want to thank you for filling out this survey on us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

EA
Edwin A.
Loudon, TN
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Service personnel were great
Ok
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/19/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JJ
Jill J.
Maryville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Twin City tops dealership
Pleasant atmosphere for customer. Not a high pressure but make doing business easy.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/19/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

DG
Danny G.
Knoxville, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Prompt
The service writer was excellent,,The service manager Brian is a very HANDSOME HUNK,,MMMMMM!!!!...Lol..
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/14/2018

I am glad to see your recent service visit with us was a pleasant one. We appreciate you choosing Twin City as your service department. I also want to thank you for filling out this survey on us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

KL
Kenneth L.
Knoxville, TN
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great service
Twin City has great service and reasonable prices. We have had service by them for over a decade.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/14/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Townsend, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
It will do
It with do
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/12/2018

I am glad to see your recent service visit with us was a pleasant one. We appreciate you choosing Twin City as your service department. I also want to thank you for filling out this survey on us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

AS
Aaron S.
Harriman, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Great Service
I always get great service at Twin City Hyundai.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/12/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

JH
Jill H.
Townsend, TN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
this is the title
one
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/10/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

MR
Maurice R.
Sevierville, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Auto service
Scheduled oil, filter change & tire rotation on my 2014 Santa Fe Sport. Appointment time was met and requested service performed promptly. Service personnel were pleasant & professional and fully explained service
Completion report & recommendations for next service due.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/08/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

CC
Christopher C.
Corryton, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Oil Change
Oil changed, thanks.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/07/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

Verified Customer
Knoxville, TN
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Oil change
Fast
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/06/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

TB
Tamela B.
Walland, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Great service
I’ve always been pleased with my service at Twin City Hyundai
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/05/2018

I am glad to see your recent service visit with us was a pleasant one. We appreciate you choosing Twin City as your service department. I also want to thank you for filling out this survey on us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

KH
Kristine H.
Seymour, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Employee shannon anderson
When I 1st bought my Genesis I was told some things by sales person that did not venture true when needed. I was approached by a service rep when he heard me complain. He has taken such h great care of me ever since that first time dealing with my cars service. He has never let me down and takes such care with my car and my communications with the service dept. He understands that the customer may not always be right but if there is a misunderstanding, he is there to listen and try to do everything possible for the customer. I am very pleased since I have been "adopted" by shannon. Simply said, this gentleman totally rocks!

Kristine Reagan-Harmon
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 11/01/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

LD
Leslie D.
Lenoir City, TN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/31/2018 Category: Service
Not time sensitive
Horrid communication
Stacy S., DPSM from Twin City Hyundai responded on 10/31/2018

Thank you for making the time to fill out the survey and sharing your experience. We sincerely apologize for the inconvenience. A manager will be reaching out to your shortly.

Verified Customer
Maryville, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Good Service Experience
The waiting area is clean and there is coffee available and plenty of seating. The service personnel are prompt and friendly. They answer questions thoroughly.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/31/2018

I am glad to see your recent service visit with us was a pleasant one. We appreciate you choosing Twin City as your service department. I also want to thank you for filling out this survey on us.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

SS
Sheila S.
Powhatan, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Very welcoming!
I was traveling to Knoxville from Richmond, VA when I realized I was way overdue for an oil change. Called the service department on Friday afternoon and they worked me in. Mitchell and Shannon in the service department were very helpful! I will be relocating to Knoxville in June and will definitely use Twin City Hyundai for my service needs on my Genesis!
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/31/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

GL
German L.
Sevierville, TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Great Service Dept
Took car in for oil change quick, friendly service.
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/30/2018

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

HV
Herbert V.
Friendsville, TN
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Awesome
Awesome
Recommended
BRIAN E S., Service Manager from Twin City Hyundai responded on 10/29/2018

My staff and I would like to thank you for your recent service visit with us. And I am happy to see we took care of all your needs at this visit. We look forward to see you at your next visit

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com