Ultimate Automotive Group

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

103 Reviews

100% Would Recommend
Latest Review over 2 years ago

Reviews


LT
Lowell T.
Winchester, VA
Volvo XC60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2015 Category: Service
Spoke with LaDonna. She said this business was very helpful.
This review was collected via phone interview by Customer Research Inc.

SG
STEPHANIE G.
Winchester, VA
BMW 330Ci
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2015
Convenient, prompt, reliable and friendly
I had $4,000 in repairs. Much needed maintence. I would have appreciated a car wash upon pickup. I know other dealers do that for as little as an oil change. So maybe it's sounds petty but it would be a nice business practice for extensive costs that are incurred. Makes the patron feel good to leave in a clean and now even safer vehichle. The mechanics do a great job. Been a customer for over 10 years.

LB
Linda B.
Winchester, VA
BMW Z3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2015 Category: Service
Linda said this business has good service and that the employees are honest, caring, and eager to please.
This review was collected via phone interview by Customer Research Inc.

MS
MARTIN S.
Winchester, VA
Dodge Sprinter
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2015
The great staff there
Good service as always and friendly staff. Very informative and a loan car if you want.

JS
John S.
Front Royal, VA
BMW 335i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2015 Category: Service
John said this business was the only business that would service his BMW. The employees were really friendly and kind.
This review was collected via phone interview by Customer Research Inc.

BP
BILL P.
Winchester, VA
BMW 135i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2015
First service for my BMW
This was the first time I have had work done on my BMW 135i at U.A.G. Everything went as planned, and I was treated in a highly professional manner.
Thanks.

LG
Levi G.
Stephens City, VA
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2015 Category: Service
Levi said the business exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

SL
SUSAN L.
Winchester, VA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2015
Fast and Friendly Service
Dropped my car off to have the oil changed and they called 2 hours later saying it was ready. The people are very friendly to deal with.

AA
Allen A.
Stephens City, VA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2015 Category: Service
Allen said this business does a good job. They are polite, quick, and honest.
This review was collected via phone interview by Customer Research Inc.

EW
Ed W.
Stephens City, VA
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2015 Category: Service
Ed said they treated him nicely. They did a good job and he came away happy. He said he knows Chris.
This review was collected via phone interview by Customer Research Inc.

JW
Jamie W.
Stephens City, VA
GMC Acadia
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2015 Category: Service
Spoke with Amy. She said she was at the business for over an hour.
This review was collected via phone interview by Customer Research Inc.

DY
David Y.
Stephens City, VA
Mercedes-Benz 300E
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2015 Category: Service
David said he has used the business for years and is satisfied with them. The mechanic was courteous and professional and did not find any problems that did not exist.
This review was collected via phone interview by Customer Research Inc.

AB
ABEL B.
Winchester, VA
Porsche 911
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2015
Detail
Poor detai job. Told carpets was shampooed but no evidence it was because ice cream stain still there and carpets were completely dry. Bugs on license plate. Car smelled bad when I got it back. Crumbs still present in seat cushions. Wheels and exhaust still dirty. Mike agreed poor job the day after but with that said UA has been great and Mike is great. The detail for me on that day was poor.
I would not recommend the detail service but the Auto service and customer service at UA is great.

TS
TOM S.
Linden, VA
Honda Fit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2015
Awesome as always
UAG did exactly what they said they would do, when they said they would do it, and practically in the exact amount of time that they said they would do it. What's not to like about that kind of service? This is my 4th time here over they years, and it has always been the same! Congrats on a good business practice.

JM
JEREMY M.
Front Royal, VA
Mercedes-Benz E350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2015
Very car and people minded.
I think I answered this, however, I will do it again! We had a successful oil change. The office was kind enough to change the tv channel to cartoons for my grandchildren. They were thrilled. They had books in hand but secretly looked above the books at the entertainment!

FS
Franco S.
Warrenton, VA
MINI Cooper
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2015 Category: Service
Spoke with Marcella. She said the people at this business were friendly and wonderful to work with.
This review was collected via phone interview by Customer Research Inc.

LA
Lindsey A.
Stephens City, VA
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2015 Category: Service
Lindsey said they were incredibly quick with the service. The staff was nice and friendly and she really appreciates how affordable the repairs were.
This review was collected via phone interview by Customer Research Inc.

DS
Donald S.
Berkeley Springs, WV
Mercedes-Benz CLS55
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2015 Category: Service
Donald said he still has a few concerns regarding two issues with the vehicle. The transmission is still a little rough, although it has been checked out. The driver's seat started working, but has since stopped working. The overall treatment and concern shown by this business is always enough to satisfy him.
This review was collected via phone interview by Customer Research Inc.

PB
Paul B.
Inwood, WV
Cadillac CTS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2015 Category: Service
Paul said this business did a great job.
This review was collected via phone interview by Customer Research Inc.

PN
Phillip N.
Stephens City, VA
BMW 335i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2015 Category: Service
Phillip said they did a great job and the work turned out amazing.
This review was collected via phone interview by Customer Research Inc.

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