Overview

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0

( 55 Reviews )

100% Would Recommend
100% Business Response
Latest Review 14 days ago

Reviews


VG
VIRGINIA G.
Crockett, VA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019
Car repair
They did a very good job on fixing my car and got it back to me pretty fast. I'm really pleased withe the job they did and will take all my repairs there from now on
James D. from Underground Customs responded on 11/04/2019

We know having a car down for repair is the last thing anyone wants. We try to get each customer back on the rode as quick as we can.


BC
Barbara C.
Saltville, VA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Barbara said that the place worked on her vehicle well, were really nice and kept her informed.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 10/22/2019

Thanks Barbara, we appreciate your business and look forward to continuing to serve you


DM
DAVE M.
Sugar Grove, VA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
Great service
Got some great tires at a great price. Excellent service as always. Highly recommended
James D. from Underground Customs responded on 10/05/2019

Thanks Dave, We appreciate your business


TJ
TREY J.
Marion, VA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019
UC
As always, great work at a reasonable price!!
James D. from Underground Customs responded on 09/26/2019

THANKS TREY, WE STRIVE TO PROVIDE EXCELLENT SERVICE WITH AFFORDABLE PRICING


TS
Tracy S.
Marion, VA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Tracy said that they did the service that he asked for and more. He is pleased and satisfied with them.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 09/18/2019

Thanks Tracy, we appreciate the business and look forward to continuing to serve your automotive repair needs


IC
Iesha C.
Marion, VA
Dodge Dart
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
Iesha said the employees were really nice. They provided great customer service. They did not take long to repair her vehicle.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 09/18/2019

Thanks Ieasha, We strive to provide excellent service


DW
Don W.
Marion, VA
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Don said the employees were polite. They were understanding. They went above and beyond with his service. They provided wonderful work.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 09/18/2019

Thanks Don, We are glad we could help and that you are pleased with your repair!


RH
RON H.
Marion, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Good service
Billy service for my vehicles is bout best ever had . He gets everything finished quick , and I'm happy and satisfied every time. , I m happy to trust my vehicles to underground garage.
James D. from Underground Customs responded on 08/27/2019

THANKS RON FOR YOUR CONTINUED BUSINESS


KM
Katherine M.
Marion, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Katherine said the business had good service and the people were nice.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 08/27/2019

THANKS KATHERINE, WE APPRECIATE YOUR BUSINESS


PM
Phylis M.
Virginia
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Spoke with Phylis. She said that she is really pleased with them.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 08/14/2019

Thanks Phylis, we look forward to serving your vehicle


CC
Cody C.
Marion, VA
Ford Police Interceptor Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Cody said the business was quick to get him in for service.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 08/14/2019

Thanks Cody, We appreciate your business


JA
Jessica A.
Marion, VA
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Jessica said the employees answered her questions.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 08/14/2019

Thanks for your business


TW
Terry W.
Marion, VA
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Spoke with Terry's daughter. She said the staff was respectful, and provided great customer service. They provide quality work.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 08/14/2019

Thanks Terry, We look forward to your continued business!


JM
John M.
Marion, VA
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
John said Billy, the owner, does a super, super, super job. He stated that he has a fleet of trucks and if any of his vehicles need repair, he calls on Billy and he is always there for him and they have a fair price.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 08/14/2019

Thanks John


AD
ANGELA D.
Marion, VA
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Marion's Best
Fast, friendly, and professional service. Very honest, hard working crew!
James D. from Underground Customs responded on 07/12/2019

Thanks Angela, We believe that having professional and knowledgeable team is the key to set us apart from other shops


MC
Mike C.
Saltville, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Very knowledgeable about vehicles with very reasonable prices.
Billy is always ready to help with all your vehicle problems. He is very knowledgeable of vehicles and not over priced. Would highly recommended.
James D. from Underground Customs responded on 07/10/2019

Thanks Mike, our mission is to provide excellent service and reasonable priced repairs


J4
JEFF 4.
Marion, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019
Exactly what we needed
AC went out first week of July, UC got us in and out and at a more than affordable rate. We will be back.
James D. from Underground Customs responded on 07/09/2019

Thanks Jeff for choosing Underground Customs To get your vehicle cooling again on these warm summer days. We appreciate your business


BH
BRADY H.
Marion, VA
Nissan Frontier 4WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
Integrity Is an A+. Awesome crew and owner
Don’t pass the Excellence and Experience
James D. from Underground Customs responded on 07/02/2019

THANKS BRADY FOR YOUR BUSINESS AND SUPPORT


MR
Myrtle R.
Marion, VA
GMC Sonoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Myrtle said the staff did a good job and the pricing was reasonable.
This review was collected via phone interview by Customer Research Inc.
James D. from Underground Customs responded on 07/02/2019

THANKS MYRTLE, WE LOOK FORWARD TO SERVICING YOUR AUTOMOTIVE NEEDS


KP
Kim P.
Marion, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
Underground Customs Review
I am overly pleased with the excellent and efficient service to my vehicle that Billy and his staff provided. I would recommend his shop for your automobile repairs 100%!
James D. from Underground Customs responded on 06/26/2019

Thanks, we are glad you are pleased with the repair.


Displaying Review 1 - 20 of 55 in total