Business Solutions
English Español
SureCritic / Universal Genesis
business image

Universal Genesis

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(60 Reviews)
64
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
86%
4 stars
6%
3 stars
3%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
8
Total ReScores™
4.5
ReScore™ Average
64
Net Promoter Score ®

Business Details

Categories
Contact
(407) 926-7050
No Business Hours Provided

Business Hours

* No Time Zone Provided
12801 S. Orange Blossom Trail Orlando, FL 32837
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(60 Reviews)
Write a Review
Recent Reviews
SG
gravatar
Sid G.
Orlando, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2024
0
Category: Service
Substandard service department.
I bought my G80 Genesis in 2023 and it's a very nice luxury car. I took my car to the Universal Genesis for a tire pressure low light. They did a service, tire rotation and a wheel alignment while I waited. The low pressure light was fixed during the service. I go home with no issues. Next day one of the tires low pressure light came on again. My tire light shouldn't be on the next morning. So I take it back and they look it to figure out what wrong with it. The service person says too me " You have a nail in your tire". Oh boy, they didn't look at the tires when they did the tire rotation and balance. So this is a serious mishap that they missed. I am leaving this review because if you take your car to Universal Hyundai Genesis you will get the same caliber of service. The service manager called and asked me not to leave a bad customer service experience.
Verified Customer
Orlando, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customerVerified Customer
10
Category: Service
Customer Survey
I have had very very good service from Universal Genesis and have always given positive reviews. I have no complaints except the stringent requirements and time required to respond to the customer surveys.
Jennifer M. from Universal Genesis responded on 03/07/2022 05:36 AM

Thank you for the five star review. If there is anything we can assist you in the future do not hesitate to contact us.

Universal Genesis

RM
gravatar
Robert M.
Winter Garden, FL
2018 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2022
verified customerVerified Customer
6
Category: Service
Genesis Maintenance Program isn't all that special
This visit at the tail end of my 36 month maintenance program was a less than acceptable experience. A simple oil change and multi point inspection led to three additional service recommendations but much to my dismay NONE of them were covered by my 36 Month 100% Genesis Maintenance/Service Program.
Jennifer M. from Universal Genesis responded on 03/03/2022 12:29 PM

Hello, Thank you for taking the time to speak with us over the phone.

Universal Genesis

PS
gravatar
Paul S.
Orlando, FL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
9
Category: Service
Fixed window washers
Overall, I get good service and it has been over 5 years of leading a Genesis
Jennifer M. from Universal Genesis responded on 03/01/2022 07:58 AM

Thank you for sharing your Genesis experience with us!It has been a pleasure to have you as part of our Genesis Family!

Universal Genesis

Bshannon L.
St. Cloud, FL
2019 Genesis G70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2021
8
Category: Service
Mostly good
Hard to get an appointment by phone using the main number. Had to go in person to find out I needed the Genesis tech number because
the Genesis coordinator you get transferred to never answered the phone or returned my phone calls.
Jennifer M. from Universal Genesis responded on 12/28/2021 01:30 PM

Good day, Thank you for taking the time to share your experience. 

HW
gravatar
H W.
Orlando, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
10
Category: Service
Great service department!
I have always been very pleased with the service staff at Universal Genesis.
Jennifer M. from Universal Genesis responded on 12/01/2021 07:59 AM

Good day Mr. Walterhouse,

Thank you for your five star review we will pass along your comments to our Team.

Happy Holidays! 

HH
gravatar
Henry H.
Orlando, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
verified customerVerified Customer
10
Category: Service
Ihave be a customer for 10 yrs. Its all good
Not that good St Righting.
Jennifer M. from Universal Genesis responded on 11/22/2021 12:30 PM

Thank you for letting us know how we did. If there is anything we can assist you do not hesitate to contact us.

Universal Genesis

HJ
gravatar
Harold J.
Ocoee, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customerVerified Customer
9
Category: Service
Excellent service
Yammy and her team are professional and courteous. I'm happy to do business with them.
Jennifer M. from Universal Genesis responded on 11/22/2021 12:29 PM

Thank you for the five star review. 

TH
gravatar
Trinese H.
Kissimmee, FL
2021 Genesis Gv80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/03/2021
5
Category: Service
Needs work
This dealership service staff need a communication class on professionalism.
Jennifer M. from Universal Genesis responded on 11/03/2021 02:38 PM

Thank you for taking the time to share your experience. We will have Yami be in contact with you and get more feedback as we are always looking for ways to improve. 

CD
gravatar
Carmen D.
Kissimmee, FL
2018 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/19/2021
verified customerVerified Customer
0
Category: Service
Mal Servicio mi carro Génesis G80 2018 ha estado en reparación más de lo que he podido disfrutar , es un vehículo totalmente inseguro su motor se ha calentado 4 ocasiones y remolcado en grúa.
Tengo un Génesis G80 2018 y desde que lo compre se ha calentado en 4 ocasiones y remolcado en grúa. En estos 2 años y medio ha tenido que estar en el taller por otras fallas. No es un carro seguro .
Jennifer M. from Universal Genesis responded on 10/21/2021 06:09 AM

Hello,

Carmen, your service advisor Yamilette was not able to reach you by phone. Please, at your earliest convenience give us a call back 407-926-7053 x2418.

Universal Genesis

IN
gravatar
Ivan N.
Davenport, FL
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
verified customerVerified Customer
9
Category: Service
G80 service
I took my vehicle for a recall. The waiting time was acceptable.
Jennifer M. from Universal Genesis responded on 10/12/2021 05:43 AM

Good day,

Thank yo for taking the time share your recent service experience with us. At this time, we were not able to reach over the phone. We would like to get more feedback and see what Adrian could have done differently to earn a five star. Please, at your convenience you can reach us back at 407-472-1663.

Universal Genesis

LG
gravatar
Luis G.
Kissimmee, FL
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
verified customerVerified Customer
10
Category: Service
Luis Gonzalez
Rhoda makes my day although it took 5 days to repair the car she was always informing me.
Jennifer M. from Universal Genesis responded on 09/28/2021 09:27 AM

Thank you for taking the time to share your recent service visit. If there is anything we can assist you in the future do not hesitate to contact our Genesis Coordinator.

Universal Genesis

Verified Customer
Celebration, FL
2020 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2021
verified customerVerified Customer
0
Category: Service
2020 Genesis G70 Brakes are horrible
I have less than 20,000 miles on my G70. I just had a complete brake job in the spring and they're bad again. Genesis can't get replacement rotors. I've been waiting for over a month (and counting). Brakes still aren't fixed and vehicle isn't drivable.
Jennifer M. from Universal Genesis responded on 09/13/2021 12:14 PM

Good day,

Thank you for taking the time to share your experience with us. It is in our best interest to make sure everything is completed in a timely matter. Unfortunately, there is a delayed on your part. We apologize for this shipping delay and thank you for your patience and understanding. Please contact us if you have further questions regarding this.

Universal Genesis

KL
gravatar
Kevin L.
Orlando, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customerVerified Customer
10
Category: Service
Great experience
Had my G70 serviced recently. Mary and Andres took great care me and vehicle. Thank you for the 5 star experience.
Jennifer M. from Universal Genesis responded on 09/13/2021 09:34 AM

Good day Kevin,

Thank you for sharing your experience. We will pass your positive review to our team!

Universal Genesis

JK
gravatar
Joe K.
Kissimmee, FL
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
verified customerVerified Customer
Category: Service
Staff
Yani and Greg Gilbert fret staff. Mechanic Brandon excellent mechanic.
Recommended
Jennifer M. from Universal Genesis responded on 07/28/2021 06:40 AM

Good day,
We're happy to hear you had such a positive experience with our team!

Best Wishes
Universal Genesis

Businesses Near You
ML Carshop
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Muffler Man
91
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,337 Reviews)
MB Tuners
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2 Reviews)
Transmissions Plus of Kissimmee
91
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(231 Reviews)
USA Auto Collision
71
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.