Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
4.6

(35 Reviews)

91% Would Recommend
80% Business Response
Latest Review 6 days ago

Reviews


LL
Laura L.
Iowa
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/09/2019 Category: Service
Laura said they took her vehicle in for a pre purchase inspection but did not even drive it or anything else.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 12/12/2019

Laura

I am sorry to hear about your experience.  That is not the kind of service I expect I will review with the employee.  If you think your still having an issue with you car and want to bring it back we will gladly look it over again.  Just give me a call at 515-225-9191 and I can set it up for you.  Thanks Dave


TG
Tim G.
West Des Moines, IA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Tim said the staff took care of his vehicle and at a fair price.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 11/18/2019

Tim-Thanks for your review. Glad everything went great. Thanks again for your business!


JM
Jeff M.
Clive, IA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Jeff said his experience was very good. The convenience of the situation was that he left his vehicle at the business and picked it up that evening. He has come across the employees before. They took pretty good care of his vehicle and him and he is totally satisfied.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 11/18/2019

Thanks Jeff for your review.  Thanks for letting us fix your vehicle. Please come again if you need anything else.  Thanks Again!


SR
SCOTT R.
Clive, IA
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019
snow tire switch out on BMW
Valley West is honest and reliable and fair pricing. Having snow tires put switched from Summer tires on both my BMW’s.
Dave D. from Valley West Corner Store responded on 11/15/2019

Thanks Scott for your business and review.  Glad the guys got you taken care of.  Hope to see you again!


EF
Ethan F.
Iowa
Pontiac Torrent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2019 Category: Service
Ethan said everything was pretty good, but some of the workers seemed irritated with one another.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 11/14/2019

Ethan

Thanks for your review and your business.  The guys are all related so they give each other heck.  I'm sorry about that. Hope to see you again soon.


CP
Camron P.
West Des Moines, IA
Chevrolet Colorado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2019 Category: Service
Camron said the service was good. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 11/08/2019

Thanks Camron for your recemmendation.  Hope to see you again!


LB
Lou B.
Iowa
Chevrolet Silverado 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/14/2019 Category: Service
Lou said he had a flat tire repaired at this business. The staff is awesome, but less than a month ago when he had a nail in his tire they only charged him $15. This last time he was charged $35 and it was the same repair as the last time. He said he does not think he will be going back because of the price discrepancy.
This review was collected via phone interview by Customer Research Inc.

LB
Lou B.
Iowa
Chevrolet Silverado 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/14/2019 Category: Service
Lou said he had a flat tire repaired at this business. The staff is awesome, but less than a month ago when he had a nail in his tire they only charged him $15. This last time he was charged $35 and it was the same repair as the last time. He said he does not think he will be going back because of the price discrepancy.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 10/17/2019

Lou-I'm sorry to hear that.  We strive to please each customer at the time of service.  I apologize for discrepancy.  Hope you still consider us again and thanks for your business.  


MI
Mohamed I.
Johnston, IA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Mohamed said they did very well. They are a nice business and he has no complaints about their service..
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 10/09/2019

Thanks Mohamed for the kind words. Hope to see you again!


RG
Richard G.
Iowa
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Richard said the service was good in general.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 10/09/2019

Thanks Richard.  I'm glad you were taken care of. Please come back again when needed.  


KN
Kyle N.
West Des Moines, IA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Kyle said the staff would always check any concerns like a brake light or pumping up the tires. They have good service. They were always quick to get the vehicle in and out.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 10/07/2019

Thanks Kyle!  We appreciate your business.  

Dave D. from Valley West Corner Store responded on 10/09/2019

Thanks Kyle for your review.  Please come back and see us when needed.  Thanks for your business!


GJ
Greg J.
West Des Moines, IA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019
trailblazer
quality, competent service without ever trying to sell me extras I don't need that's all I can ask
Dave D. from Valley West Corner Store responded on 10/01/2019

Greg

Thanks for your response.   We strive to give the customer exactly what they want.  Glad they took care of you!  


DH
Danielle H.
Iowa
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Danielle said the service was quick and she did not have any issues.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 10/01/2019

Thank you very much for the feedback.  Glad we could take care of you!


RS
Rod S.
Iowa
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2019 Category: Service
Rod said the employees were very prompt. An employee ended up quitting, so Rod's vehicle could not get towed until the next morning. He was given a discount for that. When his vehicle was picked up the next morning it was done on the same day.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 09/23/2019

Thanks very much for the review.  Sorry we ran out of time.  Glad we got you taken care of though.  We appeciate your business.  Please come again!


TE
trudy e.
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019
Prompt Courteous Reasonable Price
VW Corner Store is always polite and courteous when I bring my car in to be serviced. From the service desk to cashier, they make me feel valued.
Dave D. from Valley West Corner Store responded on 09/18/2019

Thanks Trudy!!!  We strive for exactly what you stated, polite, courteous, and value service.  Thanks for trying us and hope to see you again. 


SR
Sally R.
West Des Moines, IA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019
Great service and such nice people
It’s convenient, no wait and good advice. Nice people and reasonably priced
Dave D. from Valley West Corner Store responded on 09/12/2019

Thanks Sally for the excellent feedback.  We appreciate your business. Hope to see you next time.


JW
Jakob W.
West Des Moines, IA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Jakob said the employees are always quick but they couldn't fix the problem.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 09/11/2019

Thanks for coming to us for a chance at fixing your transmission issue. Sorry we couldn't do it.  Please consider us again for future work. Thanks Again


HA
Hector A.
Iowa
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Hector said the business was efficient, prompt, no hassle and stress free.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 09/09/2019

Thanks Hector, we appreciate you coming in.  Let us know if you need anything else done. Thanks Again!!!


KG
Kat G.
West Des Moines, IA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Kat said that they did an excellent job. They did the work quick and they charged her what they said it would cost in the beginning. She is very happy with them.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 08/26/2019

Thanks Kat for your review.  We always love positive feedback.  I will pass it along.  Thanks Again!!!


OB
Onterier B.
Iowa
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
Onterier said this business had staff that was quick and understanding.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Valley West Corner Store responded on 08/15/2019

Onterier 

Thanks for the positive review.  Our staff is committed to excellent and quality service.  Let us know if we can help you with anything else in the future.