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Van Horn Hyundai Fond Du Lac

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,635 Reviews)
71
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Score Details

5 stars
86%
4 stars
7%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
67
Total ReScores™
4.8
ReScore™ Average
71
Net Promoter Score ®

Business Details

About

Van Horn Hyundai Fond Du Lac is your Fond Du Lac, WI area Hyundai dealer. We have been serving Wisconsin customers for over 50 years! Call us today to schedule your next visit. Van Horn Hyundai Fond Du Lac is your Fond Du Lac, WI area Hyundai dealer. We have been serving Wisconsin customers for over 50 years! Call us today to schedule your next visit.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(920) 924-0000
Open
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (US & Canada)
N6652 Esterbrook Rd. Fond Du Lac, WI 54937
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,635 Reviews)
Write a Review
Recent Reviews
Verified Customer
Fond Du Lac, WI
2020 Hyundai Ioniq Hev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/20/2022
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
No customer service
Very condescending, rude, cocky service.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/21/2022 06:05 AM

Hello, 

Ben, here again, I am the Service Manager here at Van Horn Hyundai of Fond du Lac. I had been waiting for your call since last week hoping to see what better customer service we could have provided and how to make this right for you. Please know that this situation has been addressed with the service adviser you worked with, as anything but exceptional customer service is not tolerated here. Please feel free to reply to my email belliott@fdlhyundai.com or give me a call directly in the service office at 920-322-6500 to discuss. Thank you.

Regards,

Ben Elliott
Service Manager
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . belliott@fdlhyundai.com
Employees worked with
JT
JAKE TRAMEL
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