Van Hyundai

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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,479 Reviews)
5 star
76%
4 star
11%
3 star
5%
2 star
2%
1 star
3%

ReScore Reviews™ (141)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
92% Would Recommend
100% Business Response
Latest Review 13 days ago

Reviews

Verified Customer
Dallas, TX
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021 Category: Service
Love my Hyundai Kona
Bought and service my Kona at this dealership - as well as my husband's Tucson. I can always get in for service, and everyone is very nice, professional and helpful.
Recommended
DAROLD L O., Service Director from Van Hyundai responded on 01/07/2021

Thank you for your feed back !! We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.

Thank you again,

Jenifer Ohlemacher 
Public Relations
972-512-4271

RM
Richard M.
Irving, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021 Category: Service
Beyond awesome!!
The staff here are always so friendly and they take really good care of me each and every time! I always leave with a smile on my face!
Recommended
JO
JENIFER L O. from Van Hyundai responded on 01/04/2021

Thank you for your feed back. We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.

Thank you again,

Jenifer Ohlemacher 
Public Relations
972-512-4271

NJ
Nicole J.
Carrollton, TX
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021 Category: Service
Exceptional service every time.
Everyone is kind anf knowledgeable. I have confidence they will do the best work on my car. Van Hyundai is my preferred dealership.
Recommended
JO
JENIFER L O. from Van Hyundai responded on 01/04/2021

Thank you for your feed back. We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.

Thank you again,

Jenifer Ohlemacher 
Public Relations
972-512-4271

Verified Customer
Carrollton, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Excellent
Thy people services.
Recommended
JENIFER L O. from Van Hyundai responded on 12/31/2020

Thank you for your feed back !! We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.

Thank you again,

Jenifer Ohlemacher 
Public Relations
972-512-4271

Verified Customer
Irving, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
The Customer Service is great
The Customer Service is great.
Recommended
JENIFER L O. from Van Hyundai responded on 12/31/2020

Thank you for your feed back !! We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.

Thank you again,

Jenifer Ohlemacher 
Public Relations
972-512-4271

SJ
Sandra J.
Carrollton, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Customer service
I love my van hyundai family. They always take care of all my car needs.
Recommended
JO
JENIFER L O. from Van Hyundai responded on 12/31/2020

Thank you for your feed back !! We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.

Thank you again,

Jenifer Ohlemacher 
Public Relations
972-512-4271

Verified Customer
Lewisville, TX
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/30/2020 Category: Service
Oil Change
Requested synthetic oil for my oil change when I scheduled online. When the oil change was complete and paying the bill I noticed the difference in price was lower then synthetic. Was told they used regular oil. I asked if anyone ever checks the service history on a vehicle before the service a car and my service rep said they apparently didn't;t check. My service rep stated I would get a free synthetic oil change my next visit but didn't give me anything in writing..
DAROLD L O., Service Director from Van Hyundai responded on 12/30/2020

Thank you for your feed back this will help us insure we are looking at the history on all our customers vehicles. I would like to visit with you about correcting the issue.

Darold Ohlemacher
Service Director 
214-923-1028  cell
JB
Janet B.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service
Good service. Followed special request. things done in 1 hour.
Recommended
JO
JENIFER L O. from Van Hyundai responded on 12/23/2020

Thank you for your feed back !! We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.
Happy Holidays !!
Thank you again,

Jenifer Ohlemacher 
Public Relations manager  
972-512-4271

AM
Anisa M.
Mc Kinney, TX
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020 Category: Service
Always a JOY
Always a satisfied customer thank you Van Hyundai 💕
Recommended
DAROLD L O., Service Director from Van Hyundai responded on 12/22/2020

Thank you for your feed back !! We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.
Happy Holidays !!
Thank you again,

Jenifer Ohlemacher 
Public Relations manager  
972-512-4271

Verified Customer
Dallas, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020 Category: Service
Great service
Check in to pick up was easy. Customer service excellence.
Recommended
DAROLD L O., Service Director from Van Hyundai responded on 12/22/2020

Thank you for your feed back !! We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.
Happy Holidays !!
Thank you again,

Jenifer Ohlemacher 
Public Relations manager  
972-512-4271

DM
David M.
Carrollton, TX
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020 Category: Service
Justin’s That Guy You Need to Know
Wow, lemme just say, Justin's service was A1 if A1 could be better. My guy was busy with 3 different customers when I walked in and I still walked out with everything done in like 10 minutes. Justin was very clear about what will be done and what I need to do, which was just chill and come back when my cars done. It did take a little longer than the time he said but is understood cause my guy Justin was hella busy. My dude was zoomin around taking care of everyone like he was the Road Runner.
Recommended
JO
JENIFER L O. from Van Hyundai responded on 12/21/2020

Thank you for your feed back !! We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.
Happy Holidays !!
Thank you again,

Jenifer Ohlemacher 
Public Relations manager  
972-512-4271

JH
Jackie H.
Red Oak, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020
Good car prices and great customer service.
I bought a car from the dealership this weekend. Did not have to go through all of the run around that some dealerships put you through. Joshua was our sales person and was excellent in dealing with my son and myself. Jennifer and Justin in the service department were very professional and friendly. I would recommend my family and friend to Vans when they need to purchase a vehicle.

J Hobdy
Recommended
DAROLD L O., Service Director from Van Hyundai responded on 12/14/2020

Thank you for your 5 Star survey. We strive to make each customer experience here at Van Hyundai as easy as possible.Thank you again and we look forward to seeing you in the service department. Happy Holidays !!

Jenifer Ohlemacher
Public Relations Manager
972-512-4271

LF
Lori F.
Frisco, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020 Category: Service
My GoTo Dealership
Everyone is always so nice! :)
Recommended
DAROLD L O., Service Director from Van Hyundai responded on 12/12/2020

We are happy that we could provide you with 5 5tar Service .We look forward to seeing you at your next service appointment.

Happy Holidays

Darold Ohlemacher
Service Director 
214-923-1028
Verified Customer
Irving, TX
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020 Category: Service
Service
Great job
Recommended
DAROLD L O., Service Director from Van Hyundai responded on 12/11/2020

We are happy that we could provide you with 5 5tar Service .We look forward to seeing you at your next service appointment.
Happy Holidays !

Thank you again,

Jenifer Ohlemacher 
Public Relations Specialist
972-512-4271 

Verified Customer
Coppell, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020 Category: Service
Excellent scheduled service visit
My daughter's recent experience with scheduled service to her vehicle was outstanding. Well done!
Recommended
DAROLD L O., Service Director from Van Hyundai responded on 11/30/2020

Thank you for your 5 Star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Thank you again and we look forward to seeing you in the service department.

Darold Ohlemacher
Service Director 
214-923-1028