Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61
4.6

( 2246 Reviews )

ReScore Reviews™ (95)

ReScore
Overall Rating 4.6631559/5Overall Rating 4.6631559/5Overall Rating 4.6631559/5Overall Rating 4.6631559/5rating 4.6631559
Original
Overall Rating 2.10526/5Overall Rating 2.10526/5rating 2.10526rating 2.10526rating 2.10526
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DM
don m.
Idabel, OK
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/20/2019
typical car dealer
advertise one price and charge another. same as all dealers. push employees to get the
most they can out of the customers.
DAROLD L O., Service Director from Van Hyundai responded on 11/21/2019

Thank you for you feed back. We apologize that your service did not meet your expectations. We pride ourselves on providing professional service to our customers. I will bring this to the Service Directors attention. Please feel free to contact
Darold Ohlemacher Service Director at 214-923-1028.
Thank you and we hope to see you for your next service needs. 

 
Jenifer Ohlemacher
Service Department


Verified Customer
Carrollton, TX
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Great level of service to a new customer.
After having recently moved to Carrollton, Van became the closest dealer/service center to me. I stopped in for an oil change and battery replacement. It turned out that I needed new brake pads as well. All of the staff were friendly and professional. Thank you to both Rick, and Hagen for working with my schedule to get the necessary service done.
DAROLD L O., Service Director from Van Hyundai responded on 11/21/2019

Thank you for your 5 Star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


MK
Mark K.
Lewisville, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Battery replacement
Great job! Good communication.
DAROLD L O., Service Director from Van Hyundai responded on 11/20/2019

Thank you for your 5 Star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


BB
Beth B.
Carrollton, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
My Experience
Friendly and accommodating
DAROLD L O., Service Director from Van Hyundai responded on 11/20/2019

Thank you for your 5 Star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


P
P.
Houston, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Excellent attention and service
I had a great experience,
DAROLD L O., Service Director from Van Hyundai responded on 11/19/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


RM
Ricardo M.
Dallas, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019
Earl went the extra mile
Earl was knowlegable and helpful during the whole process.I will come back and buy from him
DAROLD L O., Service Director from Van Hyundai responded on 11/19/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


EC
Ed C.
Dallas, TX
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
People who understand customer needs
I was there to have my engine replaced
The service was done timely
Suzan was my service advisor and she delivered
Oustanding job.
Definitely I will come back!
DAROLD L O., Service Director from Van Hyundai responded on 11/18/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


TW
Timothy W.
Irving, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
The Best Service
My service advisor, Susan, is awesome! She knows how to take care of her customers. Friendly, knowledgeable, and professional. If you want to bring in your Genesis (even if you didn't purchase it from Van) to a Hyundai dealership, this would be the one. If they make a mistake, they will go the extra mile to make it right and then some... I am looking for a Genesis for a family member, and if we don't get it from here, we will definitely bring it here for service!
DAROLD L O., Service Director from Van Hyundai responded on 11/18/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


GC
Glinda C.
Dallas, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Friendliness
From the time I walked in I felt welcomed. I was taken care of.
DAROLD L O., Service Director from Van Hyundai responded on 11/18/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


OW
Oncken W.
Dallas, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Attention to detail
I could not have asked for better care than I received from the service person assigned to "my case."
DAROLD L O., Service Director from Van Hyundai responded on 11/15/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


RD
Raquel D.
Arlington, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great Service
Great service Thanks Susan
DAROLD L O., Service Director from Van Hyundai responded on 11/15/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


Verified Customer
Dallas, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Unparalleled Customer Service
Amazing people work at this location. Everyone was very professional and courteous.
DAROLD L O., Service Director from Van Hyundai responded on 11/15/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


AM
Alim M.
Carrollton, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Excellent customer service
Excellent staff service
DAROLD L O., Service Director from Van Hyundai responded on 11/14/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


MB
Martha B.
Carrollton, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
All Employees very responsive and friendly.
Survey strange
Have no idea what Review Title means
DAROLD L O., Service Director from Van Hyundai responded on 11/11/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


TW
Tim W.
Dallas, TX
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Good Hyundai service experience
Susan Mack at Van Hyundai did a marvelous job in handling my Santa Fe service. She was up front within pricing, and suggested only items on the checklist that required replacing. I was very satisfied.
DAROLD L O., Service Director from Van Hyundai responded on 11/08/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.

Jenifer Ohlemacher
Service Department


NB
Nitishia B.
Flower Mound, TX
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Great service
I always receive great service!
DAROLD L O., Service Director from Van Hyundai responded on 11/06/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns or if we can make your experience any better. We appreciate your business and look forward to seeing you at your next service appointment.


Jenifer Ohlemacher
Service Department


TG
Teresa G.
Coppell, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Rick made my car problem a priority
The customer experience matters. It's what keeps you going back to the same business and giving them your hard-earned money. Rick, the service rep who helped me, gets it. I'll definitely return to Van for my next service appointment. Thanks!
DAROLD L O., Service Director from Van Hyundai responded on 11/06/2019

Thank you for your 5 star survey.We are pleased to hear that Rick made your appointment as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns. We appreciate your business and look forward to seeing you at your next service appointment.


Jenifer Ohlemacher
Service Department


SS
Stephanie S.
Grapevine, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Maintenance
5 stars
DAROLD L O., Service Director from Van Hyundai responded on 11/06/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns. We appreciate your business and look forward to seeing you at your next service appointment.


Jenifer Ohlemacher
Service Department


Verified Customer
Irving, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Car recall
Good service Friendly staff
DAROLD L O., Service Director from Van Hyundai responded on 11/04/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns. We appreciate your business and look forward to seeing you at your next service appointment.


Jenifer Ohlemacher
Service Department


MK
Mark K.
Lewisville, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Inspection
Rick Vaughn is a great service guy. Took care of my inspection service.
DAROLD L O., Service Director from Van Hyundai responded on 11/01/2019

Thank you for your 5 star survey. We strive to make each customer experience here at Van Hyundai as easy as possible. Please feel free to contact the Service Director Darold Ohlemacher at 214-923-1028 if you have any further concerns. We appreciate your business and look forward to seeing you at your next service appointment.


Jenifer Ohlemacher
Service Department