Van Hyundai

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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,496 Reviews)
5 star
76%
4 star
11%
3 star
5%
2 star
2%
1 star
3%

ReScore Reviews™ (160)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
92% Would Recommend
100% Business Response
Latest Review 13 days ago

Reviews

RM
Richard M.
Irving, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021 Category: Service
Awesome service!
This place has an amazing staff and I always enjoy my visit when I have to take my car in for service. Im very happy I purchased my car here, I just wish they would upgrade their facility. The sales area doesnt really look like a dealership and needs more space to offer more cars to sell and the service area is too crowded and congested. But other than that this place is a great dealership to get your next vehicle!
Recommended
AD
Alyssa D., Customer Relations from Van Hyundai responded on 04/08/2021

Thank you so much for the feedback. So glad we were able to provide 5 star customer service! If you need anything please dont hesitate to contact me directly.  


Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
E: adenton@vtaig.com
SJ
Sandra J.
Carrollton, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021 Category: Service
Customer Service and Experience
Everyone always %o above and beyond to make sure that you service is phenomenal and your vehicle meets all the safety requirements.
Recommended
AD
Alyssa D., Customer Relations from Van Hyundai responded on 04/06/2021

Thank you so much for the feedback. So glad we were able to provide 5 star customer service! If you need anything please dont hesitate to contact me directly.  


Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
E: adenton@vtaig.com
JM
Jugal M.
Carrollton, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021 Category: Service
Excellent service center for hyundai
Very good support staff and excellent timely service
Recommended
AD
Alyssa D., Customer Relations from Van Hyundai responded on 04/05/2021

Thank you so much for the feedback. So glad we were able to provide 5 star customer service! If you need anything please dont hesitate to contact me directly.  


Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
E: adenton@vtaig.com
RA
Roy A.
Irving, TX
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021 Category: Service
Phil S Service Advisor
Excellent Customer Service Phil S Service Advisor THE BEST
Recommended
AD
Alyssa D., Customer Relations from Van Hyundai responded on 03/26/2021

Thank you so much for the feedback. So glad we were able to provide 5 star customer service! If you need anything please dont hesitate to contact me directly.  


Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
E: adenton@vtaig.com
RG
Riley G.
Lafayette, CO
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021 Category: Service
Caring, Dependable Service Team
Mark and Darryl went out of their way to diagnose the problem and kept us posted on the progress of the repair
Recommended
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Alyssa D., Customer Relations from Van Hyundai responded on 03/25/2021

Thank you so much for the feedback. So glad we were able to provide 5 star customer service! If you need anything please dont hesitate to contact me directly.  


Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
E: adenton@vtaig.com
JD
Jamie D.
Arlington, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021 Category: Service
Good service
They make sure you are good before you leave the parking lot
Recommended
AD
Alyssa D., Customer Relations from Van Hyundai responded on 03/23/2021

Thank you so much for the feedback. So glad we were able to provide 5 star customer service! If you need anything please dont hesitate to contact me directly.  


Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
E: adenton@vtaig.com
Verified Customer
Watauga, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2021 Category: Service
Service Center
Been coming here for the past 5 years now. Excellent service advisors.
Recommended
Alyssa D., Customer Relations from Van Hyundai responded on 03/22/2021

Thank you so much for the feedback. So glad we were able to provide 5 star customer service! If you need anything please dont hesitate to contact me directly.  


Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
E: adenton@vtaig.com
DH
Debra H.
Farmers Branch, TX
2011 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021 Category: Service
Mia
Very professional and courteous
Recommended
AD
Alyssa D., Customer Relations from Van Hyundai responded on 03/22/2021

Thank you so much for the feedback. So glad we were able to provide 5 star customer service! If you need anything please dont hesitate to contact me directly.  


Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
E: adenton@vtaig.com
ML
Michelle L.
Irving, TX
2018 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021 Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2021 Category: Service
AD
Alyssa D., Customer Relations from Van Hyundai responded on 03/16/2021

Thank you so much for taking the time to provide feedback for us here at Van Hyundai. I am so sorry to hear that we did not provide 5 star customer service. We really appreciate your business and would love the opportunity to speak with you. Please contact me directly at your earliest convenience. 


 
Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
E: adenton@vtaig.com
AD
Alyssa D., Customer Relations from Van Hyundai responded on 03/17/2021

Thank you so much for taking the time to provide feedback for us here at Van Hyundai. I am so sorry to hear that we did not provide 5 star customer service. We really appreciate your business and would love the opportunity to speak with you. I just left a voicemail for you. Please contact me directly at your earliest convenience. 


 
Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
E: adenton@vtaig.com
JR
Juli R.
Hubbard, TX
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021 Category: Service
Great service from purchase to service
Van Hyundai has been professional and courteous to me from the process of buying my new Hyundai Tuscon and that continues into the service of my vehicle. They have always treated me like I was the only customer and they complete the scheduled maintenance on my vehicle in a timely, thorough manner. I will be back for all the maintenance on my vehicle. I have a drive of 1-1/2 hours to get to the dealership and I wouldn't drive that far if they didn't give excellent service.
Recommended
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Alyssa D., Customer Relations from Van Hyundai responded on 03/04/2021

So glad we were able to provide 5 star customer service. If there is anything that you need please don't hesitate to contact me  

Thank You,

Alyssa Denton
Customer Relations
P:972-512-4220
WF
William F.
Farmers Branch, TX
2016 Hyundai Tucson
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021 Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2021 Category: Service
Commitment to great service
Van Hyundai's dealership commitment to service is more than a a concept. The dealership's efforts mirror Hyundai's service quality programs and expectations. My most recent visit was minor warranty work that was not diminished in anyway because it was a minor issue. Everyone that I spoke with was polite, helpful and professional. I recently retired from a management position in technology service I know what good service should be and Van Hyundai provides it.
Recommended
DAROLD L O., Service Director from Van Hyundai responded on 02/11/2021

Thank you for taking my call and we will see you next week.

Darold Ohlemacher
Service Director 
214-923-1028
AM
Anisa M.
Mc Kinney, TX
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021 Category: Service
WONDERFUL
Always 5 star plus plus thank you.
Recommended
DAROLD L O., Service Director from Van Hyundai responded on 02/11/2021

Thank you for your 5 star review.



Darold Ohlemacher
Parts and Service Director
214-923-1028

JK
John K.
Grapevine, TX
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021 Category: Service
Very efficient
Made an appointment online. Walked in and they set me up with my advisor. Went over what my car needed and what it might need in the future. Dropped my keys and was off. Called me back sooner than expected. Very happy
Recommended
JO
JENIFER L O. from Van Hyundai responded on 02/05/2021

Thank you for your feed back !! We are glad that you are a part of the Van Hyundai Family. We strive to give exceptional 5 star service to our customers. If you have any concerns please don't hesitate to reach out to me.

 Darold Ohlemacher
Service Director 
214-923-1028

Verified Customer
Irving, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021 Category: Service
Hospitaly
no body will make you feel bad
Recommended
JENIFER L O. from Van Hyundai responded on 02/01/2021

Thank you for your feedback. We are glad that we could provide you with 5 star service. Thank you for being a part of the Van Hyundai family. We look forward to seeing you at your next service. 

Thank you, 
Jenifer Ohlemacher
972-512-4261

JS
Jorge S.
Plano, TX
2007 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021 Category: Service
For the great job and team work
Van Hyundai the best of the best
Recommended
JO
JENIFER L O. from Van Hyundai responded on 02/01/2021

Thank you for your feedback. We are glad that we could provide you with 5 star service. Thank you for being a part of the Van Hyundai family. We look forward to seeing you at your next service. 

Thank you, 
Jenifer Ohlemacher
972-512-4261