Van Hyundai

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Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

1670 Reviews

5 star
73%
4 star
12%
3 star
5%
2 star
3%
1 star
3%

ReScore Reviews™ (69)

ReScore
Overall Rating 4.6376813/5Overall Rating 4.6376813/5Overall Rating 4.6376813/5Overall Rating 4.6376813/5rating 4.6376813
Original
Overall Rating 2.14493/5Overall Rating 2.14493/5rating 2.14493rating 2.14493rating 2.14493
90% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews

KC
Kari C.
Coppell, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2019 Category: Service
Great customer service
The customer service representative was great, nice coffee amenities in the break room! The service time (2.5hrs, on a Saturday morning) was the only disappointing factor, even with a pre-scheduled appointment.
Recommended
SHEILA A G. from Van Hyundai responded on 01/19/2019

We aprreciate the positive feedback and are glad that your service went well. I do apologize for the long waiting time, we will work on getting the job done faster. If there is anything eles we can assist you with feel free to contact us. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist

ME
Mary E.
Carrollton, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Friendly and do very good service work
Yes I would re
Recommended
SHEILA A G. from Van Hyundai responded on 01/18/2019

We appreciate the positive feedback, it was a pleasure doing business with you. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist

EI
Eric I.
Dallas, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
I am well treated
You don't buy from people you don't like. I like these folks.
Recommended
SHEILA A G. from Van Hyundai responded on 01/18/2019

We appreciate the feedback, if there is anything you believe we can improve in feel free to contact us. Thank you for being part of Van Hyundai.
Sheila Garcia
Customer Relations Specialist
SGarcia06@vtaig.com

CH
Charla H.
Dallas, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2019 Category: Service
Terrible experience
2-1/2 hours for oil change is not acceptable.
ALEXANDER H S. from Van Hyundai responded on 01/17/2019

Good evening,
 We at Van Hyundai could not agree with you more that a 2-1/2 hour wait for an oil change is completely unacceptable. We apologize and quite frankly there is no excuse for that kind of wait time. We attempted to reach out to you via phone and left a message on your voicemail. When you get the change please give us a call back and we would be happy to discuss this further and do whatever we can to improve the situation for future visits.
Thank you,
Alex Shuster 

Verified Customer
Irving, TX
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Service review
Good service & customer care.
Recommended
SHEILA A G. from Van Hyundai responded on 01/17/2019

We appreciate the positive feedback and are glad that your experience with us went well. If there is anything we can assist you feel free to contact us. Thank you feor being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

Verified Customer
Plano, TX
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
30k Mile Check Up
Normal maintenance.
Recommended
SHEILA A G. from Van Hyundai responded on 01/17/2019

Thank you for doing business with us, if there is anything we can assist you with feel free to contact us.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

BD
Barry D.
Dallas, TX
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Van Service was great!
Jason and the service department at Van Hyundai did an excellent job! I’ll be back!
Recommended
SHEILA A G. from Van Hyundai responded on 01/17/2019

We appreciate the positive feedback and doing business with you. I will let my team know to keep up the good work, if there is anything we can assist you with feel free to contact us. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

WC
Wendy C.
Lewisville, TX
2017 Hyundai Veloster
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Hilary and Kevin in Service are amazing!
Between my husband and I, we have had both of our cars in the service department 4 times this week. While some of the service was planned (maintenance) some other items were not planned like replacing a clutch and tire. Although we've had to spend a significant amount of money over the last week, we have been very impressed with the service received by Hilary, our Service Advisor and Kevin our Tech. Through all the years of service I have had with Van and my numerous vehicles, I have never felt more comfortable or pleased with the service that I have received. If you want excellent service, visit Van and ask for Hilary.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2019 Category: Service
Hilary and Kevin in Service are amazing!
I've been doing business with Van for over 10 years including car purchases and services on multiple vehicles. While the service has been hit or miss, my last experience was one of the better ones. Hilary Roberts, my service advisor, went above and beyond in making sure both of our cars were well taken care of. When an unforeseen expensive repair was identified with my husband's Genesis, Hilary had Kevin, the Master Service Tech come out and explain the issue and the necessary repair to fix it. Although we were not happy about having to pay for an extremely expensive repair on a used car we bought less than 90 days prior, Hilary and Kevin did everything they could to try to make the experience as painless as possible. I would highly recommend asking for Hilary if you take your car in for service.
Recommended
ALEXANDER H S. from Van Hyundai responded on 01/18/2019

Hilary and Kevin do a great job for us and think they are both amazing and were very happy that you feel the same way. We in the parts and service departments will be here whenever you need us.
Thank you,
Alex Shuster

Verified Customer
Irving, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great service
Great service. Will be back.
Recommended
SHEILA A G. from Van Hyundai responded on 01/16/2019

I am glad that your experience went well, we look forward to continuing business with you in the future. If there is anything else we can assist you with feel free to cotact us. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

DC
David C.
Dallas, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great service
Billy, my service advisor, was great. Always have good service at Van Hyundai.
Recommended
SHEILA A G. from Van Hyundai responded on 01/16/2019

I am glad that your service visit with us was great, I will let Billy know to keep up the good work. If there is anything we can assist you with please feel free to contact us. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

KV
Kirsti V.
Lewisville, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great customer service
Customer service was excellent
Recommended
SHEILA A G. from Van Hyundai responded on 01/15/2019

We appreciate the positive feedback, I will let my team know to keep up the good work. If there is anything we can assist you with feel free to contact us. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

MO
Michael O.
Dallas, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Incredible Customer Service
I am impressed by the exceptional communication and welcoming attitude I received from Jason in the Service Department. Jason truly understands the core principals of quality and service. I'm happy to have found a convenient, trustworthy place for my service needs.
Recommended
SHEILA A G. from Van Hyundai responded on 01/15/2019

I am glad that your visit went well and that everything was done properly. If there is anything we can assist you with feel free to contact us. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

MM
Meredith M.
Carrollton, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Jason Kline was amazing!!!
Jason went above and beyond to ensure my car was repaired as quickly and cost effectively as possible. He coordinated with my extended warranty company to ensure they had the information they needed. And he kept me up to speed on the status of the repairs. I had a great experience and would definitely recommend Jason and the dealership.
Recommended
SHEILA A G. from Van Hyundai responded on 01/14/2019

 I am glad that your visit went great, I will let Jason know to keep up the good work. If there is anything we can assist you with feel free to contact us. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

DC
Denise C.
Coppell, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Excellent customer service
Jason is very professional and courteous. He took time to explain service line-by-line.
Recommended
SHEILA A G. from Van Hyundai responded on 01/14/2019

I am glad that your visit went well, I will let Jason know to keep up the good work. If there is anything we can assist you with feel free to contact us. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

Verified Customer
Prosper, TX
2016 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2019 Category: Service
Genesis Oil change
This Hyundai dealership, waiting area and overall facility is the worse I have seen.
After making the appointment and showing up on time, I had to go in one of the cubicles to get the service writer to start the paperwork, nobody approached me while I was waiting in the service area. The person who explained the service performed did a very good job. When I returned home I realized the they forgot to reset the "Next service due" meter.
The sales department at this dealership is very unprofessional.
ALEXANDER H S. from Van Hyundai responded on 01/14/2019

I do apologize about the oil change reminder light not being reset in the vehicle. We have addressed the technician that serviced the vehicle and have taken appropriate action to correct the issue on our end. However if you can please reach out to me directly I would be more than happy to send one of our staff to you so we can reset the light and verify the mileage for return is accurate. My direct line is 972-512-4268. Please give me a call and we can discuss this further. I look forward to hearing from you.
Alex Shuster
Service Manager Van Hyundai

Verified Customer
Carrollton, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great customer service
Great customer service in the repair department
Recommended
SHEILA A G. from Van Hyundai responded on 01/14/2019

We appreciate doing business with you, I will let my team know to keep up the good work. If there is anything we can assist you with feel free to contact us. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

Verified Customer
Frisco, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Good service
Service advisor was informative without being too pushy. People recognize and appreciate that. Makes the experience a whole lot better. However there was a lot of spilt oil due to the oil filter removal process that caused used oil to drip for a couple of days from the engine cover underneath the car. Overall an enjoyable visit though.
Recommended
SHEILA A G. from Van Hyundai responded on 01/14/2019

We appreciate the positive feedback, I will let your advisor know to keep up the good work. We look forward to keep working with you. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

RB
Ramsey B.
Dallas, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
The honesty I had with the rep.
I can not recall the rep I worked with but he was stellar and gave me honest advice.
Recommended
SHEILA A G. from Van Hyundai responded on 01/14/2019

We appreciate the positive feedback, I will let Jason know to keep up the good work. Thank you for bring part of Van Hyundai.

Sheila Garcia
Costomer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com

JK
Jason K.
Carrollton, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Most of the employees at Van Hyundai were being very friendly, helpful and professional.
Everything was perfect, except your service fees were little bit higher than the competition.
Recommended
SHEILA A G. from Van Hyundai responded on 01/14/2019

We appreciate the positive feedback, I will let my team know to keep up the good work. If there is anything we can assist you with feel free to contact us. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
Sgarcia06@vtaig

DL
David L.
Coppell, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Excellent first service visit!
This was my daughter's first scheduled-maintenance service visit for her first car and I couldn't be happier with how she was engaged, how details were explained to her, and how she was treated in general. Thank you very much for an excellent experience!
Recommended
SHEILA A G. from Van Hyundai responded on 01/12/2019

We appreciate the positive experience and are glad that the first service went great, we will continue the good work so that your future visits are excellent. Thank you for being part of Van Hyundai.

Sheila Garcia
Customer Relations Specialist
(972)512-4269
SGarcia06@vtaig.com