Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Paid 1,557.00 to have rear engine seal replaced in a 2010 CC because I had an oil leak …. Went to pick up my car AFTER paying, car was in the parking lot with the engine in PIECES …. Nuts & bolts sitting under the hood … not to mention the LAKE OF OIL that spilled out as soon as the car was started! I just prepared letters to BBB and NYS Attorney General. The car was TOWED back to the dealership because it broke down driving it home and has been in their possession ever since because I REFUSE to pay $5,600 for a USED ENGINE ….When I said that I was NOT going to pay them any more money and I would rather pay a lawyer, Marquis Brunson, the service manager told me “do whatever you have to do!” So, that’s what I’m doing. I am warning everyone who is considering bringing their vehicle in for service. If anyone would like more information, I’ve got all the photos of my vehicle, timeline of all our communications and well as copies of our email correspondences …. I will gladly forward them to you. I am quickly approaching the 60 day mark …. And my car is still in THEIR POSSESSION……..And the owner REFUSES to even call you as requested SEVERAL TIMES...