Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

3004 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 4.7619029/5Overall Rating 4.7619029/5Overall Rating 4.7619029/5Overall Rating 4.7619029/5rating 4.7619029
Original
Overall Rating 2.28571/5Overall Rating 2.28571/5rating 2.28571rating 2.28571rating 2.28571
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CM
Carol M.
Spring Lake Park, MN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
nice operation .
welcoming ....and the feeling that they know what they are doing. the scheduling is easy and prompt. never dread going for repairs or service or just need air! thanks!

BW
Brian W.
Minneapolis, MN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great service
Great service. I made an appointment to have my car serviced. They got my car in on time and did all the needed service work while I waited in the waiting room area...which has comfortable chairs and a tv. It was a pleasant and easy experience.

RM
Robert M.
Spring Lake Park, MN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Excellent customer service
They readily replaced a broken door that protects the access to the gas tank cap under warranty. They provided a loaner car as a courtesy for the time it would take to get the new part painted to match the color of the car
Jay S., Service Manager from Walser Hyundai responded on 02/15/2019

Hi Robert,

Thank you for the kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


TK
Thomas K.
Minneapolis, MN
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great Service
Their Service Advisor, Michael West is one of the "Best in the Business"!
Jay S., Service Manager from Walser Hyundai responded on 02/13/2019

Hi Thomas,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


RC
Robert C.
Saint Paul, MN
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Service
Once again Walser Hyundai exceeded my expectations, it was a simple service visit, oil change but I asked Mike to look at the battery, with the extreme cold weather and the car had been sitting for awhile, it had difficulty starting. I explained this all to Mike and asked if he could take a look at the battery. The battery was adequate but being 6 years old I figured it was time to replace it, Mike said they were a little pricy because it was an AGM battery. When I asked what that meant, he took his time to explain what it meant and how they worked. Incredible service as usual.
Jay S., Service Manager from Walser Hyundai responded on 02/13/2019

Hi Robert,

Thank you for the kind comments and 5 star survey. It is truly appreciated.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


MK
Michael K.
Elk River, MN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Great service
My car popped an engine light. I was able to get an appointment and a rental lined up. Part needed was back ordered but I was kept informed. Service was great. They got me in and out and made it seamless.
Jay S., Service Manager from Walser Hyundai responded on 02/12/2019

Hi Michael,

Thank you for the kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


ME
Michael E.
Minneapolis, MN
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Outstanding Service
I've been bring my Tucson here since 2011, the service and people are an absolute joy to work with! I dropped my vehicle off the night before and it was done by 11:00 AM the next day. Thanks
Jay S., Service Manager from Walser Hyundai responded on 02/11/2019

Hi Michael,

Thank you for the kind words and 5 star survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


Verified Customer
Anoka, MN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
good service again
prompt and courteous service again
Jay S., Service Manager from Walser Hyundai responded on 02/11/2019

Hi,

Thank you for the kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


AD
Ann D.
Minneapolis, MN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Best dealership in the Twin Cities
I have purchased 4 cars from this dealership. They consistently provide outstanding customer service in their sales and service departments. I highly recommend them!
Jay S., Service Manager from Walser Hyundai responded on 02/09/2019

Hi Ann,

Thank you so much for the kind words and 5 star survey.

Sincererly

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


RM
Rose M.
Brooklyn Center, MN
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Thankful!
I cannot be more thankful to Jay in the service department! He helped me greatly and I appreciate everything that he and the team has done and helped me with. You guys are awesome and I will return to buy my next vehicle with you guys! Again, thank you!
Jay S., Service Manager from Walser Hyundai responded on 02/08/2019

Hi Rose,

Thank you so much for the kind words and 5 star survey. It is truly appreciated.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


JM
Joseph M.
Columbia Heights, MN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Warranty Repair
Sonata was in for warranty repair. Work was performed on time. Service advisor was very friendly.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2019 Category: Service
Warranty repair
Work finished on time
Jay S., Service Manager from Walser Hyundai responded on 02/08/2019

Hi Joseph,

Thank you for using the survey process.

Hyundai uses these survey's to grade our service advisors. A negative score can effect their standings with Hyundai.

It looks like most everything was acceptable. Was there a reason for such a low score on your survey?

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


JB
Jeffery B.
Brooklyn Center, MN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Fast oil change, good people!
Always fast and professional!
I like the new coffee machine!
Jay S., Service Manager from Walser Hyundai responded on 02/07/2019

Hi Jeffery,

Thank you for the kind words and 5 star survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


CS
Charles S.
Anoka, MN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Great service
this location is not only close to both work and home but I go back for the service these folk are always on top of their game and work with you if any issues arise, and willing to go that extra mile thank you Brooklyn park
Jay S., Service Manager from Walser Hyundai responded on 02/07/2019

Hi Charles,

Thank you for the kind words and 5 star survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


JF
Julius F.
Brooklyn Center, MN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
The simplicity of procedures
4
Jay S., Service Manager from Walser Hyundai responded on 02/06/2019

Hi Julius,

Thank you for the kind survey.

Sincerely


Jay Scott
Service Manager
Walser Hyundai
763-515-4292


Verified Customer
Brooklyn Center, MN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Excellent service
Excellent customer service. Very thorough Professional and personable
Jay S., Service Manager from Walser Hyundai responded on 02/06/2019

Hi,

Thank you for the kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


RF
Richard F.
Ramsey, MN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Great service
Great service
Jay S., Service Manager from Walser Hyundai responded on 02/06/2019

Hi Richard,

Thank you for the kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


NP
Nicole P.
Osseo, MN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Great service
Was provide very prompt service
Jay S., Service Manager from Walser Hyundai responded on 02/06/2019

Hi Nicole,

Thank you for the kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


KD
Kenneth D.
Saint Paul, MN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Superior service
Always courteous, honest and timely service. They always do a great job and in the time frame they quote!
Jay S., Service Manager from Walser Hyundai responded on 02/05/2019

Hi Kenneth,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


Verified Customer
Minneapolis, MN
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Great work! Great people!
I love the work that Walser Hyundai does. The people there are coll and friendly. They only do what you want them to. And they have very fair prices for their wirk.
Jay S., Service Manager from Walser Hyundai responded on 02/04/2019

Hi,

Thank you for the kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


Verified Customer
Spring Lake Park, MN
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2019 Category: Service
Its better than ok!
I wish it looked the same when I first bought it. When they fix it, it didn't close all the way in.
Jay S., Service Manager from Walser Hyundai responded on 02/04/2019

Hi,

Thank you for the kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292