Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

2775 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.7777778/5Overall Rating 4.7777778/5Overall Rating 4.7777778/5Overall Rating 4.7777778/5rating 4.7777778
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


DP
Deborah P.
Robbinsdale, MN
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Always good service work done.
I was happy with recommendation during my routine oil change and tire rotation. Good work as always!
Jay S., Service Manager from Walser Hyundai responded on 10/17/2018

Hi Deborah,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


Verified Customer
Osseo, MN
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018 Category: Service
oil change
I had a free first oil change. I would not normally go to the dealer for an oil change, as they are always more expensive. They fit me in at a good time for me. It was at closing time, so only one guy was left to deal with customers. No one actually told me my car was ready, because this guy was helping other customers. I've been here before and this has never happened previously, so it was probably just a one off thing.
Jay S., Service Manager from Walser Hyundai responded on 10/16/2018

Hi,

Thank you for the kind survey and thank you for your patience. We have filled a position that has been vacant and look to have that issue resolved soon.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


DW
David W.
Rogers, MN
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great Service
My wife appreciates the great service and respect she receives every time she is there! Thank you!!!
Jay S., Service Manager from Walser Hyundai responded on 10/16/2018

Hi David,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


GP
Gregory P.
Osseo, MN
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Friendly,prompt,and o.k. priced.
You get them all at Walser Hyundai
Jay S., Service Manager from Walser Hyundai responded on 10/16/2018

Hi Gregory,

Thank you so much for the very kind words and survey. It is truly appreciated.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


DS
Duane S.
Osseo, MN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Oil Change & Tire rotation
Their service prices are reasonable and they always finish on time or early. Also, comfortable waiting area while your vehicle is being serviced.
Jay S., Service Manager from Walser Hyundai responded on 10/15/2018

Hi Duane,

Thank you for the kind words and survey. It is truly appreciated.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


GM
Gicela M.
Brooklyn Center, MN
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
The workers are very friendly
The place is great
Jay S., Service Manager from Walser Hyundai responded on 10/15/2018

Hi Gicela,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


AB
Anita B.
Minneapolis, MN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Looks for coupons online for you
The lady that checked me in, I believe her name is Trish, is very professional. ( her desk is the last one). She goes online to see if there is a coupon that will helps us save money with oil changes and tire rotation. She is knowledgably and friendly.
Jay S., Service Manager from Walser Hyundai responded on 10/15/2018

Hi Anita,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


LC
Lynn C.
Minneapolis, MN
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Great service
Service was great. Got an oil change and it included a car wash.
Jay S., Service Manager from Walser Hyundai responded on 10/15/2018

Hi Lynn,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


YB
Yury B.
Brooklyn Center, MN
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Quickly and efficiently.
I really like the work of the team.Thank you for fast and quality service!
Jay S., Service Manager from Walser Hyundai responded on 10/15/2018

Hi Yury,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


KM
Kelly M.
Osseo, MN
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Outstanding customer service
We had our engine replaced under warranty and the Walser team repaired our Sonata quickly and professionally and made the experience as pleasant as possible with a free loaner. Walser is dedicated to customer service and it shows
Jay S., Service Manager from Walser Hyundai responded on 10/15/2018

Hi Kelly,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


DB
Dianna B.
Brooklyn Center, MN
2006 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Service
Great customer service
Jay S., Service Manager from Walser Hyundai responded on 10/15/2018

Hi Dianna,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


KH
Kimberly H.
Minneapolis, MN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Service Plus
I have bought my last 3 cars from Hyundai. I have usesd this dealer ship to do the service on all three. I always have a great experience.
Jay S., Service Manager from Walser Hyundai responded on 10/15/2018

Hi Kimberly,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


CR
Clarence R.
Osseo, MN
2011 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Service
Walser Hyundai does a good job and I take care of you.
Jay S., Service Manager from Walser Hyundai responded on 10/15/2018

Hi Clarence,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


GT
Gerald T.
Blaine, MN
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Service Dept. Appointment
Every thing went really well and very fast. Thanks
Jay S., Service Manager from Walser Hyundai responded on 10/12/2018

Hi Gerald,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


JV
Jonathan V.
Mounds View, MN
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Good work
Good job
Jay S., Service Manager from Walser Hyundai responded on 10/12/2018

Hi Jonathan,

Thank you for the kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


BM
Bruce M.
Shoreview, MN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Service Review
Done well and done earlier than stated
Jay S., Service Manager from Walser Hyundai responded on 10/12/2018

Hi Bruce,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


AH
Audrey H.
Blaine, MN
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Good service
Only recommended service that is needed, no pressure to get additional service.
Jay S., Service Manager from Walser Hyundai responded on 10/11/2018

Hi Audrey,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


JK
Jeff K.
Andover, MN
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Fast, friendly service!!
Had a 10:30 am appointment on Monday for several recalls (just bought my 2014 Sonata) that needed to be completed and oil change & tire rotation. We dropped the car off Sunday afternoon. I get a call at like 9-9:30 Monday morning saying that my car is done and ready for pickup. This is my first time ever being in a Hyundai dealership and gotta say, I was very impressed with the level of customer service and friendliness.
Jay S., Service Manager from Walser Hyundai responded on 10/10/2018

Hi Jeff,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


MM
Margaret M.
Brooklyn Center, MN
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Excellent work and Customer Service
This place is incredible from working with people on the phone, to in person customer support to the mechanics. I feel that I am getting good work done for a good price. I feel that they have my best interests at heart.
Jay S., Service Manager from Walser Hyundai responded on 10/10/2018

Hi Margaret,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


KI
Karen I.
Brooklyn Center, MN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Great Customer Service
I was greeted right away, advised in detail what was needed and going to be done on my SantaFe. It was done before the time they had told me. Estimate was correct. Great customer Service,
Jay S., Service Manager from Walser Hyundai responded on 10/10/2018

Hi Karen,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292