Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

2723 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.7777778/5Overall Rating 4.7777778/5Overall Rating 4.7777778/5Overall Rating 4.7777778/5rating 4.7777778
Original
Overall Rating 2.11765/5Overall Rating 2.11765/5rating 2.11765rating 2.11765rating 2.11765
96% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Brooklyn Center, MN
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
People and Service
Good caring people. Especially Michael in Service.

MK
Mary K.
Osseo, MN
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Good Service
Service is great. Always appreciate the ride.

Verified Customer
Oakdale, MN
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Service
This is our 1st time visit for service - it was a very pleasant experience. Everyone was very friendly and helpful. The service that they performed was excellent.
Jay S., Service Manager from Walser Hyundai responded on 09/24/2018

Hi,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


BG
Brian G.
Osseo, MN
2009 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Friendly Service
Service is both fast and friendly - always looking for items that need fixing, but lay out options as to whether the fix is needed now or can be postponed.
Jay S., Service Manager from Walser Hyundai responded on 09/24/2018

Hi Brian,

Thank you for the kind words and survey. Your business is truly appreciated.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


JB
James B.
Champlin, MN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Prompt service
My car was immediately taken back to the service area and was very promptly worked on. No surprises.
Jay S., Service Manager from Walser Hyundai responded on 09/24/2018

Hi James,

Thank you for the kind words and survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


JF
Jerry F.
Champlin, MN
2007 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Service review
Ok
Jay S., Service Manager from Walser Hyundai responded on 09/24/2018

Hi Jerry,

Thank you for the kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


SK
Sviatlana K.
Anoka, MN
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Excelient Place
Excellent service
Jay S., Service Manager from Walser Hyundai responded on 09/24/2018

Hi Sviatlana,

Thank you for the kind words and kind survey.

Sincerely

Jay Scott
Service Manager
Walser Hyundai
763-515-4292


TM
Terri M.
Andover, MN
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great service department
Great service department employees!
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/22/2018

Thank you Terri for the kind response to our survey.

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

RS
Ronald S.
Ham Lake, MN
2012 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Friendly Staff
FAST, EFFICIENT SERVICE
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/22/2018

Thank you for the kind rating.  I will let the staff know they did a great job.

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

JB
Jennifer B.
Minneapolis, MN
2012 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Good dealership, not my favorite brand
The dealership was great, very professional and efficient in getting my car serviced. They went out of their way to investigate warranties that would cover my service. My reason for the low rating is just Hyundai itself. My overall experience with my car has not been ideal, but is not a reflection on this dealership.
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/22/2018

Thank you for the response.  We appreciate your comments and will let Hyundai know of your concerns.  This survey is aimed at how well the service advisors and technicians did their job.  I will let them know why the rating.  Again Thanks. 

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

SG
Steven G.
Saint Michael, MN
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great service
Great service as always
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/21/2018

Steven,  Thank you for the kind rating on our survey.

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

Verified Customer
Minneapolis, MN
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Service Advisor
Michael West, the Service Advisor at Walser Hyundai who takes care of us and our car, is one of the best in the automotive service industry.
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/21/2018

Our thanks for the kind words.  We will pass this on to Michael.  Thanks again.

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

Verified Customer
Minneapolis, MN
2009 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Recent service.
Efficient and friendly.
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/21/2018

Thank you for the response to our survey.

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

Verified Customer
Minneapolis, MN
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Time I picked for service was available.
Service performed faster than expected.
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/21/2018

Thank you for the kind rating on our survey.  We appreciated it as well as your business

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

AJ
Alan J.
Osseo, MN
2005 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
The people
The folks I have delt with have always been curtious and eager to be helpful.
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/20/2018

Alan,  Kind of you to let us know how we did.  Your business is appreciated as well as the response to our survey.

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

Verified Customer
Minneapolis, MN
2004 Hyundai Xg350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Helpful, courteous, knowledgeable, gets the job done
Good service as always
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/20/2018

Thank you for your kind rating on our survey.  We appreciate it and your business.

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

Verified Customer
Spring Lake Park, MN
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Sonata Service
Quick and thorough
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/19/2018

Thank you for the response to our survey.  We appreciate your time and business.

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

EK
Edward K.
Blaine, MN
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Fast oil change service
I like that I can come in early evening and wait and have free bottled water and wifi while I wait for my service to be complete.
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/19/2018

Edward,  Thank you for the kind words and rating on our survey.

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

Verified Customer
Spring Lake Park, MN
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Nice folks
reliable service work. My Sante Fe Sport runs wonderful
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/18/2018

Thank you for the kind words and rating on our survey.

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com

Verified Customer
Blaine, MN
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Timely
It was an in and out stop to get the car fixed. I was even a couple of minutes late and was still out of there within a little over an hour.
Paul U., Warranty/Claim Administrator from Walser Hyundai responded on 09/18/2018

OOPS,  Our apologies.   You are right and it has been noted.  Thank you for your input.  We will try harder next time. 

Paul S. Uloth
Walser Hyundai
Brooklyn Park, MN
763-515-7568
puloth@walser.com