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West Herr Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,104 Reviews)
85
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
115
Total ReScores
4.7
ReScore Average
85
Net Promoter Score ®

Business Details

About

West Herr Hyundai is conveniently located in Williamsville, NY near Buffalo, NY. We are here to help with all of your vehicle service and repair needs, from basic oil changes to engine rebuilds. Call us today or visit our website to schedule a service appointment! West Herr Hyundai is conveniently located in Williamsville, NY near Buffalo, NY. We are here to help with all of your vehicle service and repair needs, from basic oil changes to engine rebuilds. Call us today or visit our website to schedule a service appointment!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(716) 932-4725

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
5485 Transit Rd Williamsville, NY 14221
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,104 Reviews)

DF
gravatar
Dianne F.
Jamestown, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/18/2022
0
Category: Service
Very shady selling practices
My husband is a current West Herr customer 2022. Since his experience was fine (Thank you Dave S.), we decided to buy my new car through this dealership as well. Unfortunately, all West Herr Locations are not the same at all. Don't let the Josh Allen/Steve Tasker commercials fool you. We give the Williamsville Hyundai Dealership 0 of 5 stars. They pulled a terrible scam on us. We wanted a new Accent Limited Model. As normal these days, none in stock. We found our model, received the window sticker for validation and they ordered. First delivery was set for 6/8/22. Also, as normal these days, this was pushed out 5 times with an actual delivery of 7/12/22. Derek the salesman and Kyle the manager tried to play us like a fiddle.

We were approved through Hyundai, had an agreed payment, rate and loan. Received an approval letter from Hyundai. All set, right? Day car arrived, salesman texted our offer expired and now we need to reapply. They proceeded to run 8 inquiries on me and my husband without permission. No phone call, no heads up, nothing. Then we get a call from the salesman that, we are sorry but your rate changed and now the payment will be $50 plus dollars more per month. WHAT... we were supposed to pick up the care in two hours.

They are actually trying to resell a car to me that they had already sold. BEWARE, it's called a "FINANCE MARKUP SCAM". They mark up the "Shopped Around Rate" 4-6% more adding an alarming increase to the price trying to take advantage of a buyer who has waited for their car. They expected us to just say. OK, pay >$4200 more for the car which the dealer keeps this marked up money for themselves. It's called "DEALER RESERVE".

This is total BS... DO NOT BUY HERE. They just lost two customers and four more family members. Very disappointing.
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