Business Solutions
SureCritic / Hyundai Dealer / West Houston Hyundai
business image

West Houston Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(110 Reviews)
74
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
73%
4 stars
10%
3 stars
7%
2 stars
5%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
31
Total ReScores™
4.9
ReScore™ Average
74
Net Promoter Score ®

Business Details

About

West Houston Hyundai, TX. is staffed with expert technicians who provide quality Hyundai repair and maintenance. West Houston Hyundai, TX. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(832) 739-6300
No Business Hours Provided

Business Hours

* No Time Zone provided
17007 Katy Freeway Houton, TX 77094
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(110 Reviews)
Write a Review
Recent Reviews
JC
gravatar
James C.
Houston, TX
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
verified customer Verified Customer
9
Category: Service
Unacceptable Cost of Simple Repair
Daniel from the dealership has offered me some monetary consideration for the excessive price charged to fix my antenna. I appreciate that consideration and offer this rescore as an endorsement of the staff at West Houston Hyundai. My complaint is not with the dealership, but with the engineering of the antennae assembly which forces such an expensive repair.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2022
Service Type: Repair
5
Category: Service
Unacceptable Cost of Simple Repair
I have a serious complaint regarding the price of an insignificant replacement part for my 2016 Sonata. Recently the cover for my antenna was somehow broken. Without the cover the electronics of the antenna was exposed, however, the radio worked perfectly without the cover.
When I visited my dealer, West Houston Hyundai, I was told that the cover could not just be replace and I would have to buy a new antenna assembly and also pay for labor to get it replaced. The price of the antenna assembly was $348.34 and the cost of labor was $330.00 for a total cost of a simple plastic cover of $678.34. This is OUTRAGOUS!
Your company is either extremely greedy, or employ poor engineering which allows for your customer to pay such a price for such a simple fix. Remember, that the radio stilled worked on all stations, without the cover.
While I have liked most aspects of the car since I bought it new in 2016, I am concerned that when other small things need repair you will again charge me an outrageous price. This will certainly influence my decision to replace this vehicle with another Hyundai.
Daniel Castillo M., Service Manager from West Houston Hyundai responded on 03/30/2022 02:05 PM

Thank you for your feeback.
We are looking into it to see what can be done to resolve the matter. You can expect to be reached out to by one of our reps to get further details.
Thank you and have a great day!

Best regards Daniel I. Castillo Mendez Service manager
Businesses Near You
A&R Auto Repair LLC
90
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(167 Reviews)
Southwest Car Care Center
99
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,464 Reviews)
Mobile Tune Up and Repair
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(631 Reviews)
Integrity Auto Care
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,162 Reviews)
A+ Auto Care LLC
80
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(224 Reviews)
Vehicle Reviews
vehicle image
2024 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(118)
vehicle image
2024 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2024 IONIQ 5
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(24)
vehicle image
2024 IONIQ 6
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20)
vehicle image
2024 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(262)
vehicle image
2024 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(7)
vehicle image
2024 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410)
vehicle image
2024 Santa Cruz
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(237)
vehicle image
2024 Santa Fe
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(15)
vehicle image
2024 Sonata
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(13)
vehicle image
2024 Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2024 Tucson
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(499)
vehicle image
2024 Tucson Hybrid
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(159)
vehicle image
2024 Tucson Plug-In Hybrid
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(12)
vehicle image
2024 Venue
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(45)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.