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Westlake Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,785 Reviews)
59

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
74
Total ReScores
4.4
ReScore Average
59
Net Promoter Score ®

Business Details

About

Westlake Hyundai is conveniently located in Thousand Oaks Ca. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Westlake Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Westlake Hyundai is conveniently located in Thousand Oaks Ca. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Westlake Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(877) 794-5473

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3610 E. Thousand Oaks Boulevard Thousand Oaks, CA 91362
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,785 Reviews)

RB
gravatar
Roxanne B.
Thousand Oaks, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2026
1
Category: Service
Expensive!!!
The trim around the back wheel well was accidentally pulled off when a small bush caught it while I was closing the passenger back door. When I got to the dealership to have the piece put back on, the service rep told me the estimate was $115.00, never mentioning any additions costs. When the repair was completed in an hour, I was told that the total cost was a whopping $235.00! The rep told me that there were 15 clips needed at a cost of $8.00 per clip! What?? When I protested, the rep tried to explain it away by saying that he asked me if I had paid for the clips before I got to the dealership and that I had answered “yes.” Complete nonsense and a complete lie. When would I have? Ultimately, I negotiated the repair and got out with a bill of $194.00.

Be very careful when you bring your vehicle to Hyundai of Thousand Oaks for any kind of out-of-pocket repair. Make sure you are notified of any and all additional costs since the clips cost more than the actual labor. Had I been advised in advance that the clips would cost $8.00 a piece, I would have taken my vehicle home and ordered them myself on Amazon for less than $20.00 and then taken my car to an auto body shop to have the piece of trim put back on.

I will never return to Hyundai of T.O. again. I feel as though they took advantage of me, a senior woman in her 70’s who came in all by herself.
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