Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1861 Reviews

ReScore Reviews™ (87)

ReScore
Overall Rating 4.7586232/5Overall Rating 4.7586232/5Overall Rating 4.7586232/5Overall Rating 4.7586232/5rating 4.7586232
Original
Overall Rating 2.24138/5Overall Rating 2.24138/5rating 2.24138rating 2.24138rating 2.24138
96% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


MT
Michael T.
Memphis, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
The people
The staff

LD
Lee D.
Memphis, TN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
People
Good
KEITH D D. from Wolfchase Hyundai responded on 02/21/2019

Thank you

Keith Denison
Service Manager
901-435-9400

KP
Kenneth P.
Memphis, TN
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Excellent and courteous service
Courtney greeted me and quickly sent my car for service.
KEITH D D. from Wolfchase Hyundai responded on 02/21/2019

Thank you

Keith Denison
Service Manager
901-435-9400

Verified Customer
Memphis, TN
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Curtious Service upon entry
I was updated on the service throughout the day from offsite, which made it easier for me to make decisions on the services needed.
KEITH D D. from Wolfchase Hyundai responded on 02/21/2019

Thank you

Keith Denison
Service Manager
901-435-9400

ZL
Zofia L.
Collierville, TN
2009 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Wolfchase Hyundai
Great organization, great service lady Joanna.
AMY G. from Wolfchase Hyundai responded on 02/20/2019

thank you!!


MW
Mysti W.
Memphis, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
The Best!
Excellent! Love the staff, Kat is awesome and they are the only ones I trust to work on my car!
KEITH D D. from Wolfchase Hyundai responded on 02/21/2019

Thank you

Keith Denison
Service Manager
901-435-9400

TE
Thomas E.
Memphis, TN
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
How smooth can it get?
I have been dreading taking my Sonata Hybrid in for service for a very annoying problem. I just knew it would be inconvenient and that I would end up using up valuable time dealing with it. I was so wrong. Took it in on a Saturday evening, right before close. Didn't get a dirty look for coming in at that time. I got a rental car quickly. They kept me informed throughout the process. The car was ready on Friday afternoon. I was unable to get out of work in time to get there by 7pm. No problem. A salesman handled it. Dropped off my rental, paid 0 dollars, and cruised home. Great experience!
AMY G. from Wolfchase Hyundai responded on 02/19/2019

Thank you for the great review!!  Glad we could make such a good exprience.


FA
Fred A.
Millington, TN
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Quick service
Waited for my oil change to be completed. Quick service. Comfortable waiting area.
AMY G. from Wolfchase Hyundai responded on 02/19/2019

THANK YOU!


Verified Customer
Memphis, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Availability
If one service person isn’t available, another one will step in to assist you, as it should be!!
AMY G. from Wolfchase Hyundai responded on 02/19/2019

Thank you!


Verified Customer
Memphis, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Professional and Personable
I bought my car in a different state, but have been coming to the Wolfchase Hyundai dealer to get my car serviced for over a year. The entire staff is always professional and approachable. If there is ever an issue with my vehicle, Matthew thoroughly explains what's wrong and my options. The payment team is always quick and polite. Team members that I may interact with by chance while waiting for my car usually speak and make small talk. Overall, it's a welcoming environment and I trust them with my car. I've never had any issues with my vehicle post-service appointment and I can tell when they make any improvements.
AMY G. from Wolfchase Hyundai responded on 02/19/2019

THANK YOU!


Verified Customer
Memphis, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Ok
Service was average
KEITH D D. from Wolfchase Hyundai responded on 02/19/2019

Thank you

Keith Denison
Service Manager
901-435-9400

MI
Mark I.
Arlington, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
It takes a little longer
And it is probably a little more expensive but they do a good job.
KEITH D D. from Wolfchase Hyundai responded on 02/19/2019

Thank you

Keith Denison
Service Manager
901-435-9400

JH
Jai H.
Germantown, TN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Professional and courtesy
As soon as you arrive, met with friendly and professional greeting. Arrived late for my appointment but they still provided excellent service and even recommended extra service. And at the end they also vacuumed and washed your car.
KEITH D D. from Wolfchase Hyundai responded on 02/18/2019

Thank you

Keith Denison
Service Manager
901-435-9400

CB
Cynthia B.
Atoka, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Amazing
Matthew Hendrix was awesome, super helpful.
KEITH D D. from Wolfchase Hyundai responded on 02/19/2019

Thank you

Keith Denison
Service Manager
901-435-9400

WF
Wayman F.
Cordova, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
prompt and quality service
Great customer service. Let you know your options before any work is done. Clean your car up afterwards.
KEITH D D. from Wolfchase Hyundai responded on 02/14/2019

Thank you

Keith Denison
Service Manager
901-435-9400

LB
Larry B.
Memphis, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Survey
Great service
KEITH D D. from Wolfchase Hyundai responded on 02/14/2019

Thank you

Keith Denison
Service Manager
901-435-9400

WW
Wylene W.
Forrest City, AR
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great customer service
Fast friendly service
KEITH D D. from Wolfchase Hyundai responded on 02/14/2019

Thank you

Keith Denison
Service Manager
901-435-9400

BS
Barry S.
Pontotoc, MS
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/12/2019 Category: Service
Disappointing
Improvement is needed in transparency of charges and attention to detail.
KEITH D D. from Wolfchase Hyundai responded on 02/14/2019

Thank you

Keith Denison
Service Manager
901-435-9400

TB
Travis B.
Memphis, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Fast and Complete Service
My check engine light came on I called Hyundai and they resolved the problem the next day fast and Complete. And everyone was very courteous. I would definitely recommend anyone to purchase a vehicle from Hyundai.
KEITH D D. from Wolfchase Hyundai responded on 02/14/2019

Thank you

Keith Denison
Service Manager
901-435-9400

CS
Carter S.
Cordova, TN
2016 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Always Professional
All of the folks here are always nice and professional. Solid work, and never a hard sell.