Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1533 Reviews

ReScore Reviews™ (73)

ReScore
Overall Rating 4.753426/5Overall Rating 4.753426/5Overall Rating 4.753426/5Overall Rating 4.753426/5rating 4.753426
Original
Overall Rating 2.22222/5Overall Rating 2.22222/5rating 2.22222rating 2.22222rating 2.22222
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


LB
Lois B.
Tennessee
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2018 Category: Service
Service manager and location
Hyundai Wolfchase Mmphis TN(Katherine) went the extra mile to correct a misunderstanding regarding initial service by being sure I was not charged for the error during oil change tire rotation and balance. If I ever need service in Memphis again it will definitely be at Wolfchase Hyundai with her team.

RA
Robert A.
Memphis, TN
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Service
Great service
KEITH D D. from Wolfchase Hyundai responded on 08/21/2018

Thank you

Keith Denison
Service Manager
901-435-9400

JM
James M.
Tennessee
2015 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2018 Category: Service
Great service
I went in for an oil change. I was told the wait time was approximately 2.5 hours. My car was ready in 1.5 hours. The staff was very friendly and I was very happy with how fast they worked.
KEITH D D. from Wolfchase Hyundai responded on 08/20/2018

Thank you for the great review. 

Keith Denison
Service Manager
901-435-9400

DM
Deborah M.
Cordova, TN
2013 Hyundai Elantra Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
Efficient and courteous
Took less wait time and everyone was courteous.
KEITH D D. from Wolfchase Hyundai responded on 08/19/2018

Thank you for the five stars 

Keith Denison
Service Manager
901-435-9400

CW
Cynthia W.
Memphis, TN
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Always great
Kat always provides excellent customer service!
KEITH D D. from Wolfchase Hyundai responded on 08/18/2018

Thank you

Keith Denison
Service Manager
901-435-9400

LT
Lonnie T.
Eads, TN
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Customer service
I would not take my car anyplace else!
KEITH D D. from Wolfchase Hyundai responded on 08/17/2018

Awesome Lonnie thanks for your continued patronage.

Keith Denison
Service Manager
901-435-9400

Verified Customer
Collierville, TN
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Very friendly and helpful staff
The staff were very friendly and helpful as soon as I arrived, responsive with giving me a ride to work and getting me out the door after service was completed.
KEITH D D. from Wolfchase Hyundai responded on 08/17/2018

Thank you for the great review

Keith Denison
Service Manager
901-435-9400

SR
Sheila R.
Cordova, TN
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
S Rogers
Thank you Joanne for awesome service. I didn’t have an appointment but I received great service.
KEITH D D. from Wolfchase Hyundai responded on 08/17/2018

JoAnne said your very welcome, and thanks for the great review

Keith Denison
Service Manager
901-435-9400
AMY G. from Wolfchase Hyundai responded on 08/17/2018

Thank you Shelia!  Joanne is a great asset to us.


WS
William S.
Memphis, TN
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
A problem quickly solved
My new Hyundai had a problem. I brought it in and it was solved quickly, efficiently and with a personal touch.
KEITH D D. from Wolfchase Hyundai responded on 08/17/2018

Thank you William 

Keith Denison
Service Manager
901-435-9400

MT
Martha T.
Memphis, TN
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Great staff
I always trust this team to take care of my car , so I will feel safe on the roads
AMY G. from Wolfchase Hyundai responded on 08/17/2018

Thank you Martha!


SM
Stephen M.
Memphis, TN
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Service
Very good service
KEITH D D. from Wolfchase Hyundai responded on 08/16/2018

Thank you

Keith Denison
Service Manager
901-435-9400

Verified Customer
West Memphis, AR
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
15000 mile service
Excellent service and reasonable waiting time
KEITH D D. from Wolfchase Hyundai responded on 08/16/2018

thank you

Keith Denison
Service Manager
901-435-9400

LO
Lori O.
Cordova, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Engine replacement
After noticing and constantly needed oil in my sonata and speaking with Hyundai a few times, Matt was the one who finally took the lead to initiate it being fixed and ultimately replacing the engine. It did take a while but having a rental car was helpful and I’m happy to have my car back in working order!
KEITH D D. from Wolfchase Hyundai responded on 08/16/2018

Thank you

Keith Denison
Service Manager
901-435-9400

SR
Sheila R.
Cordova, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Great service
Ms. Joanne was pleasant and efficient. I didn’t have an appointment but she made sure I received great service.
KEITH D D. from Wolfchase Hyundai responded on 08/16/2018

THank you

Keith Denison
Service Manager
901-435-9400

MK
Mary K.
Memphis, TN
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
n/a
Because being friendly, speedy and willing to go that extra mile, and Jo Ann make your stay even better.
KEITH D D. from Wolfchase Hyundai responded on 08/15/2018

Thank you Mary 

Keith Denison
Service Manager
901-435-9400

BC
Becky C.
Arlington, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
New car
Rico was our sales man and was very nice and knowledable! Came in on his day off to finish our sale! Everyone was very nice!
AMY G. from Wolfchase Hyundai responded on 08/15/2018

We sure do appreciate Rico as well.  Welcome to the Wolfchase family!


PD
Phillip D.
Memphis, TN
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Awesome
Everything was perfect, as it is every time I have a service visit.
KEITH D D. from Wolfchase Hyundai responded on 08/13/2018

Thank you 

Keith Denison
Service Manager
901-435-9400

KM
Kristina M.
Cordova, TN
2017 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Lovely staff, long wait
Service was lovely. Wait was two hours, but she was upfront about that. I wish they would quote services with labor in the price. I paid more than expected.
KEITH D D. from Wolfchase Hyundai responded on 08/13/2018

Thank you

Keith Denison
Service Manager
901-435-9400

FA
Fred A.
Tn, TN
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Quick service
Always quick service when I wait for an oil change. Someone comes to the waiting room to get you instead of paging you over the intercom.
AMY G. from Wolfchase Hyundai responded on 08/13/2018

Thank you Mr Adams!


AM
Antonette M.
Southaven, MS
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Greatful customer
Joanne is truly an asset to your service department. She's great at what she does and always make me feel welcomed. I've moved from the area but still return to this location because of the experience she provides.
KEITH D D. from Wolfchase Hyundai responded on 08/13/2018

Thanks for the great review, and yes we truley thankful for a employee to have Joanne as part of our team.....

Keith Denison
Service Manager
901-435-9400