Dear Mr. Karsseboom. Thank you for your kind words. Your business and your familys business is very important to our shop. The Karsseboom family has a great reputation in our community and it is my priviledge to work on your vehicles thank you.
Thank you Nancy, I appreciate your business and nice review.
Arrived at second appointment and dropped truck off for service. When I returned to pick up the truck they wanted over $500 for the service. The written estimate was for $391.61.
A gentleman asked from the back office what the issue was. The receptionist answered back billing, he then came out and she explained I had a written (signed) estimate.
He removed multiple duplicate entries on the bill, removed charge for the tailgate latch which I provided. He as well chastised me for bringing in my own part as that was not company policy. The initial written estimate reflected I was bringing my own part in.
One of the requests I had was the replacement of the battery cables. I said they did not need to be manufacture part for this. I failed to check the work before I left the shop. This morning I popped the hood and found the old battery cables still on the truck. Hard to miss when you still have battery acid around the terminals.
I as well brought in a coupon off the website for $25 off service. The gentleman first refused saying that they could not tell if it was theirs. He was very belligerent and public about this with other customers in the waiting area.
I will go back to have the battery cables replaced Monday that I have already paid to have completed. We will see how that goes.
Dear Mr . Larsen . My Name Is Michael, I am the Owner . When you come in Monday I will personally handle you. I find the service you recieved unacceptable. I apologize
Arlene and John