Zerby Automotive provides top-quality service and repair in the Cañon City, CO area. We also specialize in auto body repair. Call (719) 275-2523 today and schedule your appointment! Zerby Automotive provides top-quality service and repair in the Cañon City, CO area. We also specialize in auto body repair. Call (719) 275-2523 today and schedule your appointment!
My son picked the truck up late Friday afternoon. Unaware of how severe the issue was, he drove it home. When I got home from work after 6:00 PM, I inspected the truck and discovered the brake pedal sank completely to the floorboard with zero resistance—rendering the vehicle entirely unsafe to drive. On top of the dangerous mechanical condition, the inside of the truck was returned with heavy grease smeared all over the carpet and floor mats, showing a complete lack of basic professionalism and care for a customer's vehicle. A video of both the pedal failure and dirty interior was recorded immediately.
Because my son was under strict military orders to report to his post in Washington by a hard deadline, waiting until Monday was not an option. We had explicitly communicated this strict timeline to the staff before work began. Despite releasing an unsafe, dirty vehicle and receiving full cash payment, the owner, Ron, personally refused to bring a mechanic in over the weekend to fix their oversight. In a small town like ours, offering zero assistance to a local community member and active-duty service member in a desperate, safety-critical situation is deeply disappointing.
When the lines were finally bled, the technician discovered that the bleeder screws were completely seized. They required heavy PB Blaster and heat to open the rears, while the front bleeder screws sheared off entirely and required extensive repair. This mechanical state makes it physically impossible for Zerby Automotive to have performed the brake fluid flush we were billed for.
Releasing a vehicle with no pedal pressure, damaging the interior, charging for unperformed work, and refusing to stand behind their service is unacceptable. If you need reliable work, basic quality control, or an accountable local business, I strongly recommend looking elsewhere.