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SureCritic / Makes / Hyundai / IONIQ 5 / 2023

2023 Hyundai IONIQ 5

Average Score

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(448 Reviews)
46%
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Reviews

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(448 Reviews)
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Reviews

RS
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RICHARD S.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2023
Verified Review

Safety Features

See responses in survey. As stated in survey you need to compare the safety features of a Volvo compared to your car. Certain features like a rear wiper and garage opener should be standard. This would certainly make a hug difference when I select my next car.
Recommended
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WB
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WILLIAM B.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/06/2023
Verified Review

Poor mileage compared to advertised

Was expecting better mileage and a better system to find charging stations that work. Need to designate level 1, 2 or 3 in looking for charging stations. Dealers do not have the EV experience to answer questions about the Ioniq 5
Recommended
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Hyundai Motor America NCC responded on 09/06/2023 11:13 AM
We would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc
RR
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redacted r.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/07/2023
Verified Review

Great vehicle but terrible rattling noise issues

Great vehicle, tech, features. And small things which can be ignored. But the car had constant rattling noise coming from the door panels from the day I drive it off the dealership. Not worth 50k+ price tag. Go for a premium brand instead.
Recommended
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Hyundai Motor America NCC responded on 10/10/2023 09:18 AM
Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you. ^cc
CW
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CHRISTOPHER W.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2023
Verified Review

Artem, where is my refund check

Dick Hannah Hyundai of Portland Oregon!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Recommended
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Hyundai Motor America NCC responded on 10/13/2023 01:40 PM
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc
LC
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LYNNE C.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/21/2023
Verified Review

Ioniq 5

You’re asking too many questions . Cagain I’ve spent too much time on this survey. I’m about quit. Making it 200 characters and getting pissed. Toooooooooooooooo loooooooooooooooooooooooooooooooooooog
Recommended
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TA
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Terry A.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/25/2023
Verified Review

Rattles, A/C problems eclipse the otherwise fun driving experience.

This car is amazing in so many ways and comes up short in a few ways. The range has never come close to the advertised range and good luck find a charger on the Electrify America network that will charge at the highest speeds to obtain the fabled 10% - 80% in 18min.
Recommended
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Hyundai Motor America NCC responded on 10/26/2023 08:38 AM
Thank you for sharing your concerns with us. We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance. ^cc
MK
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MARK K.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/27/2023
Verified Review

nice but problems

loved this vehicle but the problems with it were too much to handle. first I had the heater not working that resulted in the car being down for over 30 days before it was fixed. then the 12v battery went being charged by the drive battery and I kept having to jump start it.
Recommended
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FL
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FREDERICK L.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/01/2023
Verified Review

Powerful, but with design flaws

I love how powerful and fun this is to drive, and it's a good looking car. And I like how spacious it is inside. But there are several things I hate about this car and am frustrated by every day: the very poor placement of all driving info on the main display (all hidden behind the steering wheel); lack of a rear wiper; very uncomfortable seats/headrests; poorly designed climate control panel; lack of wireless phone connectivity; some handle lock issues (they'll pop out when you approach the car...except for when you open the trunk first; then the doors won't unlock at all). So, nice car, but frustrating on a regular basis to deal with design flaws.
Recommended
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Hyundai Motor America NCC responded on 11/03/2023 11:45 AM
We would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc
EF
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EMERY F.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/11/2023
Verified Review

Fun to drive. Poor charging capbility.

Great car to drive. Great styling and roominess inside. Performance is great. Vehicle does not charge as advertised. The manufacturer is loath to correct the charging problem. They issue software work around that decreases the charging speed.
Recommended
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Hyundai Motor America NCC responded on 11/13/2023 11:58 AM
We would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc
JC
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JOHN C.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/26/2023
Verified Review

Lots of good but fails and certain key areas

While there is a lot to like about this car, there is still some things that just make this a dealbreaker if I had to buy it again. There’s no rear windshield wiper, which makes it impossible to see at night during rain. The fact that I still have to go into the dealer for software updates is horrible. Overall, Hyundai has a good vehicle. That’s about five years behind. In terms of software updates and features.
Recommended
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AV
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ALEJANDRO V.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/07/2022
Verified Review

Solid design with poor execution in key areas

In genereal it's a solid car and enjoyable but the drawbacks make it not worth the purchase especially at the price. Some features are outright unusable or so cumbersome and inconvenient they make themselves unusable. Others are nice and function well or are even pleasant to look at or experience.
Recommended
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Hyundai Motor America NCC responded on 12/07/2022 02:31 PM
Thank you for sharing your concerns with us. Please contact our BlueLink team at (855) 225-8354 so we may further address your concerns. Thank you. ^cc 
BV
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BABAK V.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/14/2023
Verified Review

Great by itself, painful as a whole

Ioniq 5 is a very nice car, great to drive and fun to use. but when it is time to charge it, things go ugly very quickly. you get 2 year free charge (30min) on Electrify America which is great, but only if those stations are working and there not several other cars waiting in line to get charge. Their app issues is another thing that make charging experience a bad one. you can charge on other companies stations, but it is going to be same price as gas. so why would someone switch? why should I pay way more for car itself, and also pay same amount for electricity again? Also the range on the car is so sensitive to every little thing happen to the car. so you really cannot trust the range you see, because let's say it gets cold, and you gonna lose charge. so you can't be sure if you gonna get home!
Recommended
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Dakota H. responded on 02/14/2023 11:32 AM
We're very sorry to learn of your experience. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you. ^cc
GG
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GERARD G.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/07/2023
Verified Review

Battery Problems in Two Weeks of Ownership

Battery Problems less than two weeks of ownership and less than 450 miles. Was driving on a major interstate when the car would no longer accelerate and I had to pull to the side. Very dangerous as I was close to being rear-ended.
Recommended
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Hyundai Motor America NCC responded on 04/11/2023 02:18 PM
Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc
SS
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Simon S.
2023 Hyundai IONIQ 5
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/25/2023

Car is great, but the dealer network is horrible

Great Car but dealers are beyond horrible and are doing a disservice to the brand. I would much rather buy direct from Hyundai and just have the local service center. I almost decided to buy a different brand because of the dealer network have earned the sleazy reputation. The local dealer adds no value at all, and if anything they take away from from it.
Recommended
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MB
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Misty B.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/02/2023
Verified Review

Uncomfortable

Seats are uncomfortable no wires less CarPlay. Constantly disconnects from apple Car play. Unhappy with purchase …………………………………………………………………………….. …. ……………………………………………………………………………………….
Recommended
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Hyundai Motor America NCC responded on 09/05/2023 10:31 AM
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc
WW
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WILLIAM W.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/04/2023
Verified Review

for a car with so much tech, it fails in alot of basic ways

has a mobile app, but iphone wont work as a key or remote start the car (android does) doors do not lock when you walk away personal settings like- how much regen braking , which mode you are in - does not stick when you turn off the car
Recommended
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Hyundai Motor America NCC responded on 09/06/2023 09:31 AM
Allow us to reopen the case we had with you and review your concern once more. Please expect a call shortly from our specialist. Thank you. ^cc
MC
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MATTHEW C.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/05/2023
Verified Review

Charging failure

Its a fun car to drive and looks good, but the most basic thing needed to operate the vehicle fails, and that is the charging. Additionally there is too much reliance on technology and they tried to put in too many features that just seem to fail between software updates.
Recommended
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BG
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BRIAN G.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/14/2023
Verified Review

The truth about ionic 5

While the ride quality is good and the inside is spacious, there is a severe downside. The estimated range is not even remotely close to what is projected. If you're trying to forecast, cut your mileage by half. This is without using excessive air conditioner, radio or plug and adapters. That defeats the whole purpose especially when you add in the cost of charging. I purchased this for economic reasons and to my estimate I would have been better off with a fuel efficient car.
Recommended
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Hyundai Motor America NCC responded on 11/14/2023 02:29 PM
We would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc
SM
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STEPHANIE M.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2022
Verified Review

Poor Highway Miles

This vehicle has extremely poor highway miles ! Do not guarantee someone to get 230+ miles after a full charge when in reality all you get after a 100% charge is less then 200 miles . I would not recommend to anyone who drives a lot of highway miles.
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Hyundai Motor America NCC responded on 12/01/2022 02:07 PM
Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you. ^cc
AG
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ARI G.
2023 Hyundai IONIQ 5
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2022
Verified Review

Car won't start

Brand new car won't start. I bought the car brand new, now the car won't start on cold weather and nobody seems to know the reason for the issues. The local dealership won't even service the vehicle as I didn't purchase it from them.
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Hyundai Motor America NCC responded on 12/06/2022 01:57 PM
Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you. ^cc
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